Travel Bank credits and refunds

Outside of 24 hours from booking, if you’ve cancelled your flight or changed to a fare lower in price, your refund will be returned as a credit with WestJet and held in your Travel Bank—which is linked to WestJet Rewards account.

If your flight was cancelled by WestJet due to COVID-19, you may be eligible for a refund to original form of payment. Learn about COVID-19 refunds.

  • 1 credit = 1 CAD, USD or GBP (depending on your address)
  • Apply toward the cost of a flight, with no blackout dates
  • 12 month expiry for credits from change/cancel

If you are new to Travel Bank because of cancellations from Coronavirus (COVID-19), please know that we are responding to feedback and working on solutions to make your next flight with WestJet worth the wait. Thank you for your trust and patience as this situation evolves day by day.

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