Seating accommodations

If you are flying with us, and you require special seating due to a disability or require the assistance of a personal attendant, we are happy to help out any way we can.

While some requests require 48 hours advance notice, we will make every reasonable effort to accommodate requests made within 48 hours.

Accessible seating

Accessible seating is available if you need to be transferred using the Eagle lift device or a slide board to move into your seat. Seating with armrests that lift can be assigned for accessibility if requested a minimum of 48 hours in advance, and we will make every reasonable effort to provide this type of accessible seating if 48 hour's-notice is not provided.

Standard seating accommodations for guests with special needs

Depending on your special need, the fare you have purchased and the seats available, if you have not purchased a seat during your reservation, our system will attempt to seat you in the following locations. Our seating suggestions are listed below based on the accommodation type. Should the seat assignment not meet your needs, please contact us at least 48 hours before departure and we will make every reasonable effort to accommodate requests made within 48 hours. Please note: under Canadian Aviation Regulations, seats located at the emergency exit cannot be occupied by anyone whose presence can adversely affect safety.

Aircraft	Seating recommendation
De Havilland Dash 8 (WestJet Encore)	Rows 5-8
Boeing 737-700	Rows 6-9
Boeing 737-800 and 737-8 MAX	Rows 6-11
Boeing 787-9 Dreamliner	Row 9 and rows 25-39 in seats DEF ^{Note: guests cannot be seated in row 26 ABC/HJK}

Aircraft	Seating recommendation
De Havilland Dash 8 (WestJet Encore)	Rows 7-10
Boeing 737-700	Rows 6-9
Boeing 737-800 and 737-8 MAX	Rows 6-11
Boeing 787-9 Dreamliner	Rows 15-23 and rows 28-38 ^{Note: guests cannot be seated in row 26 ABC/HJK}

Aircraft	Seating recommendation
De Havilland Dash 8 (WestJet Encore)	Rows 7-10
Boeing 737-700	Rows 6-9
Boeing 737-800 and 737-8 MAX	Rows 6-11
Boeing 787-9 Dreamliner	Rows 15-23 and rows 28-38 ^{Note: guests cannot be seated in row 26 ABC/HJK}

Aircraft	Seating recommendation
De Havilland Dash 8 (WestJet Encore)	Rows 7-19
Boeing 737-700	Rows 6-9
Boeing 737-800 and 737-8 MAX	Rows 6-11
Boeing 787-9 Dreamliner	Rows 15-23 and rows 28-38 ^{Note: guests cannot be seated in row 26 ABC/HJK}

Aircraft	Seating recommendation
De Havilland Dash 8 (WestJet Encore)	Rows 20A or 20B
Boeing 737-700	Rows 6-9
Boeing 737-800 and 737-8 MAX	Rows 6-11 ^{(cannot be in row 4 if lap-held)}
Boeing 787-9 Dreamliner	Row 16, seats DEF ^{Note: guests cannot be seated in row 26 ABC/HJK}

Aircraft	Seating recommendation
De Havilland Dash 8 (WestJet Encore)	Rows 7-10
Boeing 737-700	Rows 6-9 in seats DEF
Boeing 737-800 and 737-8 MAX	Rows 7-11 in seats DEF
Boeing 787-9 Dreamliner	Rows 15-23 and rows 28-38 ^{Note: guests cannot be seated in row 26 ABC/HJK}

Accessible seating accommodations

We assist guests who require accessible seating or the assistance of a personal attendant due to a disability. Seating with moveable armrests can also be assigned for guests if needed including when guests need to be transferred into their seat.

We recommend that all requests be made as early as possible and with at least 48 hours advance notice to help ensure the needs can be met. We will make every reasonable effort to accommodate requests made within 48 hours of flight departure.

Standard seating
Additional seating
Accessible seating

We provide an accommodation for extra seating if guests:

Need help that exceeds the assistance services that we can provide and must be accompanied by a personal attendant in order to travel safely; or
Need additional seating due to disabling obesity or disabling medical conditions.

We do not provide an accommodation for extra seating if guests:

prefer a travel companion for reasons other than a disability.
only require a personal attendant at the destination, but not in-flight; or
have needs that can be met with the assistance services we provide.

Guests should submit an Air Travel Requirements Assessment Form so that we may assess the need for an additional adjacent seat due to a disability.

Guests requesting an additional adjacent seat may either (a) complete the entire form or (b) complete the applicable pages and provide a letter from your physician, physician assistant, or nurse practitioner with the required information. For guidance on what additional information should be included in the letter, please review Travelling with Health Concerns and discuss it with your physician, physician assistant, or nurse practitioner. The letter must be on official letterhead, signed, dated, and stamped, and include all required information, including your hip to hip measurement while seated, provided in centimeters.

When approved as being required due to disability, additional adjacent seating is provided at $0 base fare for wholly domestic itineraries where all flights are marketed and operated by WestJet. Published fares apply for additional seating for all other itineraries.

To better assist you in future service requests, we keep an electronic copy of all personal health information provided for as long as it is reasonably required for the purposes for which it was collected, and for a minimum of three years, following which it is securely destroyed or made anonymous. If you withdraw your consent to our retaining your personal information, we will advise you as to the consequences, if any, of your doing so.

We may need new or updated documentation to ensure safe travel for medical conditions that may improve or deteriorate over time. All information is retained and handled in accordance with the WestJet Privacy Policy.

You must have received and have active approval to be eligible for a seat with a specific accommodation.
Accommodation approvals are for future travel only; absolutely no refunds or compensation will be provided if you have flown before approval.
All flights must be on WestJet marketed and operated flights. If you are travelling on a flight operated by an airline partner, you must contact that operating carrier to inquire about the accommodations they provide.
We strongly recommend that you make all reservations by contacting us and selecting option 7 (Accessible Travel Team) when prompted. This team is available Monday to Friday from 6:00 a.m. to 5:30 p.m. mountain time and on Saturday from 7:00 a.m. to 5:30 p.m. mountain time).
If you are unable to contact us by phone to make a travel request, you may select your desired flight and reserve one seat for yourself on our website. Once you have completed your reservation, use our online request form to have the additional seating for yourself or your attendant added to your reservation. Please be aware that if you choose to use the online form, processing may take up to 48 hours. We will make every reasonable effort to provide you with the flights you have selected, however, we cannot guarantee that sufficient seating will be available on the flight or date you have requested. Reservations booked through a third-party online booking company will be canceled and managed according to the fare type purchased, which may result in a service fee.
Applicable taxes and fees will be collected on behalf of airport authorities and the federal government for personal attendant seating. However, if you have reserved an additional seat for yourself, you will only be charged taxes or fees for your seat.

If you are approved for a seating accommodation, our team will work with you and assign seating on a case-by-case basis as required by your needs. If you are travelling with another guest that is not a personal attendant, you may not be seated together, as seating accommodations are only for the guest with the special need, not a guest's companion.
Please note: if you are accommodated with extra legroom in an area of the aircraft that offers additional amenities, you qualify for the onboard amenities only. This accommodation does not entitle you to the other services available to guests that have purchased the fares associated with these seats (like extra baggage, priority screening and more). If you would like access to those services and amenities you are required to purchase the applicable fare option on all WestJet operated flights for each itinerary purchased.
Seatbelt extenders: A seatbelt must be worn during take-off and landing, and at any time the "fasten seatbelt” sign is illuminated. Only seatbelt extenders provided by WestJet are approved for use on WestJet aircraft. Seatbelt extenders present a tripping hazard and may not be safely used in the emergency exit row. If you select an emergency exit row seat and request a seatbelt extender, you will be moved.

If you believe that a standard seat accommodation will not meet your needs, we may, based on a case-by-case assessment, provide a seat with a specific attribute or a seat in a specific location onboard WestJet-operated flights if you:

cannot safely travel without this accommodation due to a medical disability
require specific seat attributes due to a fused or immobile lower limb

We do not provide specific seating:

if you are requesting additional legroom due to height.
for your travel companion (unless they are your personal attendant).

We require your physician to complete and submit an Accessible Seating Accommodations form a minimum of 48 hours (not including weekends or holidays) for adequate review time and processing. We will make a reasonable effort to review requests submitted within 48 hours of flight departure.

Your physician must complete and submit an Air Travel Requirement Assessment form. If you are travelling with children between 2 and 11 years of age, you can add children to bookings made on westjet.com to ensure that your child is seated beside you. Children 12 years of age or older must be booked as adults, but can be seated beside you by contacting us to advise us of their age.

WestJet's fleet of aircraft has many different seating configurations. If you are approved for a seat with extra leg room you will be seated in an appropriate seat for each flight, but the type and location of the seat may change on each flight. Please see our Aircraft page for more information about seating configurations.

All seat selections, changes and cancellations must be completed directly with WestJet and can be done by contacting us.

We strongly recommend that if you are approved for a specific seat, that you make all reservations by contacting us and selecting option 5 (Accessible Travel Team) when prompted. This team is available Monday to Friday from 6:00 a.m. to 5:30 p.m. Mountain Time and on Saturday from 7:00 a.m. to 5:30 p.m. We want to ensure you have the best guest experience and we can manage your requirements appropriately.

If you are unable to contact us by phone to make a travel request, you may select your desired flight and reserve a seat for yourself on our website. Once you have completed your reservation, use our online request form to have the specific seating under your accommodation added to your reservation. Please be aware that if you choose to use the online form, processing may take up to 48 hours. We will make every reasonable effort to provide you with the flights you have selected, however, we cannot guarantee that appropriate seating will be available on the flight or date you have requested. Reservations booked through a third-party online booking company will be cancelled and managed according to the fare type purchased, which may result in a service fee.

If you choose not to book directly with WestJet, your reservation will have to be cancelled and rebooked to provide the services required. We will honour the original base fare paid.

The following restrictions will apply:

You must have received and have active approval to be eligible for a seat with a specific attribute. All travel must be completed before the end of the approval period.
All flights must be on WestJet marketed and operated flights. If you are travelling on a flight operated by an airline partner, you must contact that operating carrier to inquire about and/or make similar arrangements, if available. If you have booked or ticketed a WestJet flight via an airline partner, this service is not available.
If you choose to reserve travel in anticipation of approval, the change and cancellation fees and guidelines for the air only itinerary or WestJet Vacations package booking purchased will apply.
Accommodations are for future reservations/travel only. Absolutely no refunds or compensation will be provided if you have flown before approval.

If you are approved for a seating accommodation, our team will work with you and assign seating on a case-by-case basis as required by your needs. If you are travelling with another guest that is not a personal attendant, you may not be seated together, as seating accommodations are only for the guest with the special need, not a guest's companion.
Please note: if you are accommodated with an extra legroom seat in an area of the aircraft that offers additional amenities, you qualify for the onboard amenities only. This accommodation does not entitle you to the other services available to guests that have purchased the fares associated with these seats (like extra baggage, priority screening and more). If you would like access to those services and amenities you are required to purchase the applicable fare option on all WestJet operated flights for each itinerary purchased.
Seatbelt extenders: A seatbelt must be worn during take-off and landing, and at any time the "fasten seatbelt" sign is illuminated. Only seatbelt extenders provided by WestJet (at no charge) are approved for use on WestJet aircraft. Seatbelt extenders present a tripping hazard and may not be safely used in the emergency exit row. If you select a seat there and request a seatbelt extender, you will be moved.

For flights to and from the United States, WestJet meets the accessible seating requirements of 14 CFR Part 382 Subpart F.

To help us meet your needs please email MedDesk@WestJet.com and provide us the following information so that we can confirm your access to the reservation and assign an appropriate seat:

Your name, as it appears on your government issued identification that you are travelling with.
WestJet reservation code.
Date of birth.
Date of travel.
Flight origin/destination.
The nature of your disability and onboard accessibility request.

Seating accommodations

Accessible seating

Seating for guests who are: Blind or partially sighted

Seating for guests who are : Deaf or have partial hearing

Seating for guests who travel with a: Personal attendant

Seating for guests who travel with a: Portable oxygen concentrator

Seating for guests that: Select the wheelchair option of “help within the airport only” or “help to the gate and I am not able to walk up or down steps” :

Seating for guests that: Select the wheelchair option of “help to the aircraft and I need to be carried to/from my seat”:

Requesting additional seating

Retention of documents

Reservations

Seating details

Requesting specific seating

Reservations

Seating details

Helpful links