Find out what you can bring and what fees apply before you fly. Learn more about carry-on, checked, and special items.
Know what to expect when flying with little ones, including seating, baggage, and required documents.
Find everything you need to know about flying with your pet, from kennels to fees.
See what’s included with flexible policies and when change or cancel fees apply.
Explore seat types, fees, and how to add or upgrade your seat.
Learn about services designed to make travel easier for guests with accessibility needs.
Prepare for your flight with info on check-in times, baggage drop, and boarding times.
Find terminal maps, gates, and service information.
Check your flights departure, arrival, and gate information in real time.
Report lost, delayed, or damaged baggage and track your claim
Learn what you’re entitled to if your flight is delayed, cancelled, or denied boarding.
Whether we went above and beyond or if there is room to improve, we’d love to hear from you.
- You can choose your seat during the booking flow or in the WestJet App.
- Already booked? Sign in to Manage Trips with your reservation code and last name to select or change your seat any time before check-in.
Connecting to a partner airline? Most seat selection must be made directly with them.
On a charter flight? Seats are assigned at the airport after document verification.
- Ensure you sit with your travel partner or family.
- Secures your preferred seat type (window, aisle, extra legroom).
- Avoid last-minute auto-assignment at check-in.
- Fees vary by seat type, fare, and flight segment.
- Included with Business, Premium and EconoFlex fares.
- Silver, Gold, and Platinum Rewards members may use complimentary vouchers.
Travel Bank credits
- At booking: can be applied to flights and seat selection.
- After booking: contact us by phone.
- At the airport: can be used when checking in with an agent.
WestJet Points
- At booking: redeem towards flights and seats (minimum redemption applies).
- After booking: use Manage Trips for 50% or 100% of seat cost.
- At check-in: redeem full seat fee with points
- At the airport: not available.
- Seat fees are non-refundable within 24 hours of departure.
- Refunds only apply to full itinerary cancellations made more than two hours before departure, or in the result of a flight cancellation and you choose not to fly on the re-booked flight offered.
- Seats purchased at check-in are non-refundable.
- Free Standard Seats are available during booking for families when the child’s date of birth is entered.
Seating rules:
- Under 5: must sit next to parent/guardian.
- Ages 5-11: must be in the same row, no more than one seat away.
- Ages 12-13: must be within one row.
We do our best to seat you in an appropriate area based on your needs, fare, and availability.
To view seating recommendations and how to request specific seating visit seating accommodations.
Exit Row seats have added legroom but come with safety requirements. To sit here you must:
- Be 16+ and able-bodied.
- Speak English or French.
- Not use mobility aids, oxygen, or seatbelt extenders.
- Not be travelling with an animal or dependent.
- Crew may reassign your seat if you not meet these requirements.
To select a seat or add seats to your booking, visit Manage my vacations or contact WestJet Vacations between the hours of 6 a.m. and 10 p.m. MT.
Sunwing Vacations guests travelling on or after May 29, 2025, will travel on WestJet aircraft. For details, view seat selection options and pricing.
Vacances WestJet Québec guests travelling on or after May 29, 2025, will travel on WestJet aircraft. For details, view seat selection options and pricing.
Travel Bank is a secure, easy-to-use account where you save credits from non-refundable ticket changes, cancellations, or service credits.
- Works like store credit for WestJet flights.
- Credits can be applied to future bookings, excluding WestJet Vacations and some service fees.
- A WestJet Rewards account is required.
- Your Travel Bank is linked to your WestJet Rewards ID.
- Sign in anytime to view your balance.
- When you cancel online or with an agent: credits appear immediately.
- Flight cancelled by WestJet: credit usually appears right away. If not, please contact us.
- Credits are ready to use as soon as they show in your account.
- Credits expire 12 months from the date of issue.
- Credits expire at 23:59 MST.
- One-time extension is available for 12 months for a $50-$59 fee (paid by credit card).
- Request an extension by calling our contact centre before expiry.
- Special exception: Premium-cabin credits on “Economy-seats-only" aircraft (before May 15, 2025) cannot be extended.
You can pay with Travel Bank online for new bookings, flight changes, or any ancillary fee (i.e., seats, bags, pet) through our contact centre, or at the airport
Booking online:
- Sign in to your WestJet Rewards account
- Select flights and continue to payment.
- Choose to apply all or part of your balance.
- Any remaining cost can be paid by credit card.
- Cannot be used to pay for travel insurance
You can use your credits to book travel for another guest.
- Sign in to your account, select flights, and enter the traveler's details.
- At payment, apply your Travel Bank credit to their booking.
Travel Bank credits are non-transferable, but you can still use them to book for someone else.
- Your Travel Bank is secured by your WestJet Rewards ID.
- Fraudulent use will be investigated, but WestJet is not liable for unauthorized use.
- Keep your Rewards ID and password safe.
Discount codes are valid for new bookings only. They cannot be applied to flights you’ve already booked.
Common reasons a code may be invalid:
- It cannot be combined with other offers.
- Confirm you have the correct sale details and blackout dates on our Deals and Offers page.
- Entered incorrectly (0 vs O, 1 vs I).
- Expired or already used.
- Limited to one booking per guest.
Codes apply only to WestJet flown and operated flights. They cannot be used for WestJet Vacations, group bookings, or partner airlines.
You can use WestJet points along with a discount code. Apply the code first, then redeem points at checkout.
Minimum redemption rates may apply when using WestJet points.
- You can apply the discount code during the first step of your flight search.
- In the second step, a banner will confirm that your promo code has been applied, and flights included in the promotion will be highlighted in the search results.
- Your discount code will appear in the payment summary before you complete your booking.
Unlimited use coupon codes
- Expire at 11:59 p.m. MT on the date listed.
- Lost or invalid codes cannot be retrieved or reused.
Limited use coupon codes
- Expire once the maximum number of uses has been reached.
- Example: If a discount code is limited to 100 uses and all 100 have already been redeemed by the time you check out, the discount will no longer apply.
Some offers have blackout dates or other conditions. Always check the offer details before booking.
Example:
If your trip overlaps with a blackout period (e.g. Dec 20th – 30th) and you book Dec 19th – 20th , the discount may not apply.
If you change or cancel a flight, the discount code is no longer valid.
You can change or cancel your booking in Manage Trips.
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Having trouble booking online?
- Upgrade your browser and try again.
- If issues persist, check sign-in issues or booking timeouts.
No confirmation email received?
- Our reservation system sends confirmation emails within minutes.
- Ensure your email address is correct and the email option is selected.
- If not received within one hour, contact us.
A few reasons:
- Incorrect profile ID or password.
- Browser doesn’t support secure connections.
- Cookies not enabled.
- Using cached pages or outdated browser
- Refresh your browser or use Ctrl + F5 for Internet Explorer.
Forgot your password?
- Use the Trouble Signing In page.
All personal and payment information is protected with SSL (Secure Socket Layer) encryption.
Secure connections are indicated by a lock icon in your browser.
Your email software may not be configured correctly.
Contact your system or email vendor for assistance.
- May occur if your PC security settings are high or a firewall blocks cookies.
- Sessions expire after 15 minutes of inactivity.
- Ensure you click Purchase Now to confirm your reservation.