Upgrade offer FAQs

You can place an offer to upgrade:

1. On the upgrade page
2. In Manage Trips on your WestJet mobile app

You may modify or cancel your offer if it has not been accepted, up to 75 hours before your flight.

Visit the upgrade page or go to the Trips section on your WestJet mobile app.

• Enter your reservation code and last name to see if you are eligible
• Choose the flight segment you would like to make an offer on and move the slider to indicate your offer. The offer submitted is inclusive of taxes and fees.
• Enter your contact details in the fields provided and your preferred form of payment. You can pay with a credit card or choose to redeem WestJet points. Your payment will only be processed if the offer is accepted. 
• Review and submit your details.
• After completion, you will receive an email confirmation of your upgrade offer. You can use this email to modify or cancel your offer if it has not been accepted up to 75 hours before your flight. 

Please review the offer amounts and totals for each segment of your journey. Verify that you have entered the correct payment and contact information and that you have read the Terms and Conditions  before you accept them.

No, this service is only available online.

The Terms and Conditions of the full program details can be found on the “Review and submit” page. You must agree to the Terms and Conditions before submitting your offer. We cannot process your request until you have read and agreed to them.

You will be notified by email of your successful upgrade. Your offer may be accepted at any date prior to your flight once submitted. If you have not received an email confirming your upgrade, we will inform you of your upgrade offer status approximately 72 hours before your flight departs.

1. If it has been accepted, your form of payment will be processed with the amount offered. Your flight will be rebooked to the upgraded cabin and you will receive an email confirmation. You may print your updated ticket itinerary and boarding pass by going to My Trips on westjet.com.
2. If it has not been accepted, you will be notified via email. You will not be charged any additional amount and will fly in the cabin originally booked.

Please wait 4 hours as it may take time for the confirmation email to be generated. You should also check the spam/junk folder in your email account.

Offers are per guest and apply to all guests.

If your upgrade offer is accepted, you will be able to select your seat(s) in your upgrade cabin at time of check-in. We can’t guarantee that adjacent seats will be available.

Yes. You cannot split the booking. If your upgrade is accepted all guests will be upgraded.

Please make separate booking reservations if you would only like to upgrade specific people.

No. Unfortunately, you cannot split the booking.

If the person you are travelling with does not want to upgrade, please make a separate booking reservation so you can submit an offer for yourself.

Move the slider to select the amount you would like to pay for each flight shown that is eligible for an upgrade offer. Upgrade offers are only accepted per flight segment and are inclusive of all applicable taxes, fees, and surcharges.

The Offer Strength gauge gives you an indication of the likelihood that your offer will be accepted, subject to established criteria. This gauge is to be used as a guide, not confirmation that your offer will be accepted.

The Offer Strength gauge gives you an indication of the likelihood that your offer will be accepted, subject to established criteria. This gauge is to be used as a guide, not confirmation that your offer will be accepted.

Yes, your upgrade offer per guest includes all taxes, fees and surcharges for the upgrade.

No, the amount you offer goes toward getting an upgrade to a higher cabin. It is over and above the amount you paid to purchase your original fare.

You should submit the highest offer price you are willing to pay. The acceptance of an upgrade offer is dependent of several factors including: availability, the number of offers received, and the amount each guest is offering.

No. WestJet does not charge any booking fees or card fees for making an offer. Payment will only be processed if your offer is successful. 

If you used a credit card and your offer is accepted, your bank may charge you if the currency of the offer is different from that of your card. 

Each flight has minimum and maximum assigned offer value and your offer must lie between these two values.

No. Payment will only be processed if your offer is successful. 

Yes. You can offer different amounts for each segment, including indicating "No offer" for those segments you don’t wish to make an offer for. You will receive a confirmation email indicating how much you offered, per guest, for each segment.

Decisions on whether to accept upgrade offers are made approximately 72 hours prior to departure, ensuring that Platinum and Gold Rewards members continue to have preferred access to any remaining upgrade seats available closer to departure.

As a Platinum or Gold member, you’ll continue to have early access to purchase an available upgrade to Premium between 48 and 24 hours prior to flight departure by calling your respective priority support number, available through the WestJet app or when signing into your account online under the Tiers and Benefits section. Regular upgrade fees apply. 

The offer window closes at 75 hours prior to the departure date of each flight. If your offer has not been accepted, you may revise or cancel your offer at any time up to 75 hours prior scheduled flight departure time.

No. Once the offer window has closed there is no way to submit an offer. Offers can only be made up to 75 hours prior to departure.

Yes. You can modify your offer if it has not been accepted, by clicking on the link in your confirmation email up until 75 hours prior to departure, or by visiting the upgrade page.

Visa, Mastercard, American Express and Discover/Diners credit cards.  

WestJet points can also be redeemed. Ensure you have enough points to cover the total cost of the offer. 

If you don’t have a valid credit card, you can redeem WestJet points as a form of payment. Ensure you have enough points to cover the total cost of the offer. 

WestJet gift cards and Travel Bank cannot be used as a form of payment.

If your upgrade offer is successful, we will process your payment and notify you by email approximately 72 hours prior to your flight.  

Ensure that your credit card will still be valid close to your departure date and has sufficient funds. This prevents you from losing the upgrade due to credit card processing failure.

If we try to process your credit card and there is an error, we will be unable to process your upgrade and you will receive an unsuccessful upgrade notification.

No, each upgrade can only be paid in one transaction using the same credit card.

No. If your offer is accepted, the amount paid is non-refundable and non-transferable, as per the Terms and Conditions.

You can select your upgraded seat at time of check-in online; by visiting a kiosk or dedicated check-in counter at the airport.

If your Premium upgrade offer is accepted, the baggage allowance of your original fare will apply to your upgraded flight.

If your Business upgrade offer is accepted, you may check up to a maximum of 2 checked bags.

The fare rules that apply to your original ticket will remain in effect and shall apply to your upgraded flight. This includes any rules relating to flight changes, cancellations or same-day flight changes. The baggage allowance of your original ticket remains unchanged for an upgrade to Premium. 

Standard WestJet Rewards earn rates apply for accepted upgrade offers, excluding any fees paid with WestJet points. Please see WestJet Rewards terms and conditions for more details. 

A successful upgrade is non-refundable and non-transferable.

The upgrade is only valid for the flight for which you originally submitted the offer. If your flight is rebooked or cancelled at your own request, your claim to an upgrade will be forfeited and you will not receive a refund.

We will do our best to accommodate your upgrade on your re-scheduled flight. If not, you will receive a full refund to your original form of payment. 

If your flight was cancelled and you chose not to re-book your flight, we will refund the accepted offer amount back to your original form of payment once you have completed this form.

If you missed your flight, your claim to the upgrade is forfeited and the upgrade amount is non-refundable.

To check if your friend is eligible to make an offer to upgrade they should visit the upgrade page or check on Manage Trips on their WestJet app. From there they will need to enter their booking reservation code and last name in the fields provided. If they are eligible, they can follow the simple step-by-step process to make an offer.

You can cancel your offer up to 75 hours prior to the flight’s scheduled departure time, provided your offer has not yet been accepted. To do so, simply click on the “Modify/Cancel” link in the “Upgrade submitted” email you received when you submitted your offer; then click the “Cancel” link.

You can also access the upgrade offer application by entering your reservation code and last name on the upgrade page or My Trips on the WestJet app.

You can change your offer at any time up to 75 hours prior to the flight’s scheduled departure time, provided your offer has not yet been accepted. To do so, simply click on the “Modify/Cancel” link in the email you received when you submitted your offer.

You can access the upgrade offer application by entering your reservation code and last name on the upgrade page or My Trips on the WestJet app.

Unfortunately, you cannot simply change your payment type. Instead you must cancel your original offer and make a new offer.

To make a new offer, click the link in your cancellation email, and follow the simple step-by-step process.

No. Upgrade offers are non-transferable.

You will need to cancel your original offer and make a new offer on your new booking, assuming the flight you changed to is still eligible. To do so, visit the upgrade page or My Trips on your WestJet mobile app and follow the simple step-by-step process to make a new offer.

Upgrades cannot be transferred. If you choose to change your flight you will not be refunded or credited for your successful upgrade offer.

You can cancel your booking as per your original fare rules, but you will not receive a refund for your successful upgrade offer.

Yes, provided the offer window has not closed. To make a new offer, click the link in your cancellation email and follow the simple step-by-step process.

We will send you an email confirming that we have received your request. Click on the “Modify/Cancel” button in the email and select the relevant flight to see the status of your request.

Your offer may be accepted at any date prior to your flight once submitted. If you have not received an email confirming your upgrade, we will inform you of your upgrade offer status approximately 72 hours before your flight departs.

No. Numerous factors impact the selection process and therefore we cannot specify why certain offers are unsuccessful.

No. If your offer was unsuccessful you cannot make another offer on the same flight.