TripAdvisor Traveler Rating

I don't usually write reviews, but I felt compelled to share my experience on this occasion. The hotel is absolutely beautiful—the grounds, the pools, and the main area are stunning. I can only imagine how much more wonderful it will look once the renovations are completed. The rooms are spacious, clean, and equipped with everything we needed for a comfortable stay. Although the food selection is a bit more limited compared to other all-inclusive resorts we've visited, the quality was excellent, and we always found delicious options. We never struggled to find something we enjoyed. The coffee shop and ice cream were delightful additions that we loved. We thoroughly enjoyed every minute of our stay, and I’m so glad I stuck with my choice to book this hotel. After reading some negative reviews, I almost changed my reservation, but I’m so happy I didn’t. The true highlight of our stay was the staff. Their politeness, unique charm, and positive attitude created an amazing atmosphere. You can see how hard they work and how their efforts elevate the hotel to a whole new level. To the staff at Turtle Beach: from the bottom of our hearts, thank you so much for hosting us and making our stay so special. Our daughters especially loved the attention and special treatment you gave them. We can’t wait to return!

We knew the hotel was 'tired' before we booked. It was. We were there during the lightning strike, which knocked out 2 of the restaurants(hence being offered take away boxes if you preferred to eat in your room) and also during the tremendous/biblical rain a few days later, which caused flooding to ground floor rooms and public areas. During each of these episodes, we thought the staff coped brilliantly in the circumstances and ensured that guests had drinks and hot food as required. We were there for 3 weeks and thoroughly enjoyed our stay. To comment on other reviews: yes, the birds were a nuisance especially at breakfast. We have found the same on other Caribbean islands we have visited. It was a nuisance having to plug the kettle into the plug at floor level: the extension lead that provided extra sockets was full with TV paraphernalia. I'm sure this will be resolved after the refit. As a veggie, I was very pleased with the food options on offer( 100% better choices than in the UK!) BUT...the carnivores in our group had issues with tough meat and dry fish(both in the buffet and a la carte). To be honest, if something wasn't available, we only had to ask, and if possible, we'd get it. We found the staff lovely, especially Shodia, Mark, Wayde, the 2 Jacqueline's, Karen, Sandra, Elizabeth, Drew , Winston and Maradona. The 'behind the scenes' staff worked hard too, especially kitchen staff. Randall in activities was great and I really enjoyed the Aquarobics. He's a great trainer! Not to mention Veronica the gardener, who worked incredibly hard. I'm sure there are some who I have omitted to praise(sorry).There is nightly live entertainment, all to a good standard, especially the young woman with the superb voice who also plays the Saxophone(I think on a Sunday? Simon Cowell please take note!!).There are daily activities too. We'd love to come back after refurb. Overall, a great holiday and we met some really super staff. Marriott should be proud of their staff.

We continued our cricket tour by flying from Antigua to Barbados arriving at the Turtle bay hotel in the early evening. We did not have a very auspicious start, faced with a long queue at reception. The promised welcome drink did not materialise. The reason for the long queue became apparent when we finally reached the front and were given about 12 pages of terms and conditions which we were required to read and agree to before actually checking in. Basically as far as any of could make out, these made it clear that anything that happened during our stay was our fault and the hotel was responsible for nothing that might go wrong. No wonder everything took so long, When we did eventually reach our room it proved to be of a good size with a decent balcony. The bedside clock, television and wifi did not work. We had to go to reception to get on line. Plenty of reviews have made the point that this hotel is dated and due for a major overhaul, apparently in the new year. This is certainly our impression. To us it seems like a hotel for the masses. There is a small swimming pool. This is mainly used by people to stand in with a cocktail and a phone in order to take selfies. Unfortunately, despite being on the beach, sea swimming was impossible while we were there because of the very choppy conditions. The gym was well equipped and a pleasure to use. There is a small supermarket a few minutes walk from the hotel which enabled us to buy a few essentials. It will be interesting to read reviews of Turtle Beach after the refurbishment has been carried out. There is much scope for improvement but the potential is there. One unusual issue which is not the fault of the hotel is that a walk along the beach is well nigh impossible. Each of the many beach side hotels have extended their properties to the waters edge with a variety of obstructions to make it as difficult as possible to pass from one to another.

Liked · The highlight of my stay was that I was allowed to use their WIFI to find alternative accommodation. Due to the suboptimal room occupancy system, there was no room available for me despite a confirmed booking. Disliked · I would have been very happy if the hotel had offered me an equivalent alternative accommodation given the overbooking. That wasn't the case, so we had to look for a hostel as darkness fell on our first evening on a foreign continent.

Our first time visiting Barbados and we hand picked this hotel to celebrate our 30th wedding anniversary. We were drawn to the beautiful ocean front room and the location and facilities of the hotel and were very excited! We did feel a bit underwhelmed, as initially, the hotel did not seem to be aware of our special celebration despite informing them ahead over email. We wanted to ensure that this hotel was a better fit for us than the sister hotels. We were emailed back saying we were in good hands and they would make our stay special and not to worry. There were slight issues with the room being a bit dated but these were quickly overlooked by how very spacious and equipped it was. We could hear the waves and had beautiful views of the beach across 2 generous balconies. We were not happy with the birds in the buffet area and slowly a few things started to get to us as we could see the hotel needed some repairs and TLC. We also felt the hotel had not approached us and had not promised on making us feel special at all. We did speak to the client liaison officer, Raisha, on two occasions, raising our concerns and even thought it might be best to get moved but nothing could be done it seemed and nothing materialised. Eventually, we spoke to Shodia, the hotel manager and it was then that things took a turn for the better! She kindly listened to our wishes for our big anniversary day that was approaching and personally took charge. She admitted that the hotel was dated and also informed us that it was being refurbished in 2025. We appreciated her time and honesty and she made us feel at ease, we could see we were in good hands! We wanted a photoshoot on the beach, and a romantic meal on the beach that evening. We were also investigating a couples massage too. She sourced a photographer that she personally knew and had negotiated a very reasonable price and time for us which we happily confirmed. In addition, she had booked us a complimentary romantic meal on the beach courtesy of the hotel for any inconveniences. We were so overwhelmed and thanked her for her kindness. The day ended up to be truly special and magical, our photoshoot was greatly shot and manged by Ryan and he sent us the photos quickly during our stay. Our meal was so beautiful and Chantelle looked after us so well, making us feel very special, the food and ambience spectacular and we really enjoyed it! Shodia, met us throughout our stay to check up on us alongside Raisha and we really started to feel the love resulting in our stay to be truly magical.! Even when we were leaving, Shodia stayed with us to wish us a safe journey back and we shared many hugs. The hotel food was excellent worn lots of variety, both in the buffet and the 2 a la carte restaurants which we visited. The beach was lovely, clean and vibrant with great views, we didn't even mind the waves being a bit choppy! We were even lucky enough to see one of he refurbished rooms at the end to freshen up in before leaving, and it was magnificent! We can see the benefits that the hotel will bring to its customers once refurbished. We would love you to come and stay at this hotel and make some wonderful memories like us. Massive thank you to Shodia, Raisha and Chantelle and many other members of staff. Also to Ryan our photographer!