I am begging everyone to AVOID THIS HOTEL at all costs.
Aug 08, 2022
PLEASE DO NOT stay here!! The Worst so called “Marriott” I have ever stayed at and I will definitely not be retuning. There is absolutely no communication between the staff and we sent back to one of the rooms we were originally at.
We arrived on the first day after a long flight to lizards, dead ants and flies (SEE PHOTO) and dirty bedsheets with stains in our rooms. We had to change in total 4 times that night and considering we had just been on a 10 hour flight and it was nearly 1am you can probably tell what mood we were in.
The rooms were very outdated. I mean for a Marriott Hotel, the hotel could be a lot better. We didn’t even have a phone in our room which we had to request. It was at 60% capacity and we could not go into a more modern room. The staff were rude and were not welcoming at all especially in the coffee shop, one lady in particular was very short tempered. Aside from the staff, the food in the coffee shop and ice cream parlour was really good.
The only thing good about this hotel is the Captain Sam water sports run by Ronaldo and Adhan. They absolutely made our stay!! We went sailing and jet skiing with them and had the BEST TIME.
The streets outside would have been a better place to stay.
Great for families
Aug 08, 2022
Having read the reviews I had a low expectation of the hotel but was pleasantly surprised. We felt we had value for money. The kids club was fantastic, flexible and the staff who ran it were brilliant with children. Food was plentiful had some really nice meals and a couple which were not so brilliant but majority was good. The hotel felt safe with a family some of the posher hotels may not have been so relaxed with the children. Majority of the staff were very helpful and friendly. The water sports staff were happy to help and were obviously very mindful of safety. We preferred Accra beach as seas was a lot calmer. We did enjoy swimming in the sea near the hotel. We would stay there again and recommend.
Aug 08, 2022
Had an amazing time. Food was gorgeous service was amazing would highly recommend. Ellie and Jamie were fab. Will most definitely be coming back soon and having a great afternoon with friends and great service
Top notch food!
Aug 04, 2022
We came for our honeymoon for 10days and absolutely loved the food, especially the real authentic Caribbean food over the other nights eg Mexican/ Italian.
We also had food one night down by the beach for something different and with the added views was a perfect evening.
Having to e option to eat paninis and as much ice cream you like is also an absolute bonus as well as the pool side service for cocktails and beers.
The staff were incredible and were able to recommend really god ventures out across the island.
The beach doesn’t have the calmest sea but we knew that when booking so didn’t bother us/ our plans. The pools are good sizes too.
Don’t Panic! I never write reviews but this is to reassure.
Aug 02, 2022
We were quite worried by recent reviews having booked this via an agent a few years ago when it had great reviews (set back due to covid).
The short story - the hotel was clean, the rooms were large with aircon and a comfortable bed, the food was absolutely fine and most of the staff were friendly. The location is also great.
Our standard junior room and had a view of the pool and sea. It was clean with a comfortable large king size bed. Some of the furniture is a bit dated but I didn’t head to the Caribbean to look at the quality of the desk space in the room. The bathroom was clean. Shower space was dated but functioned fine and was clean. There was friendly daily house keeping with fresh towels etc
The food consisted of local fish, seasoned chicken, sea food, rice and peas, with daily changes in the menu to match themes such as Italian, Asian cuisine etc. The food is not fine dining but was as you should expect from a buffet. No complaints from our group of 11 about anything eaten over two weeks. Everything was warm and freshly prepared served in buffet heaters. There is a menu based restaurant that you can book into at night. Breakfast has the expected cereals, pastries, and hot items. You can get them to fry you up an omelette also.
I read about the beach being washed away. This is not true. The beach is quite small. There is a bit of tape blocking off an area where it looks like a small wooden step as been washed away. Just use the other entrance.. I was sad to read the sea is rough. This is true although we only had a red flag on one day. I’m not sure you can down vote the hotel based on the tide of the Atlantic Ocean. The other days were yellow flag and with some respect for this we had no issues in the sea. The beach was less kept than the neighbouring hotel, with seaweed deposits that the staff did try to clear up the best they could. You do get approached by locals trying to sell things but they were not overly bothersome. Again, not sure you can really blame the hotel for this as all beaches on barbados are technically public. Hotel security do pass by the beach now and then. The sun loungers around the pool didn’t seem old or in disrepair, not sure if they have been replaced. The ones on the beach were older but they had a really useful deployable roof so you could get some shade whenever you needed it.
We spent a day at each sister hotel and would recommend this (apart from the taxi, it’s free; you have to book it via the adventures team at turtle beach). These are on the west coast and benefit from much calmer sea. We found crystal cove the best all rounded for an amazing beach, cool pool bar and friendly staff. Waves was the most “pristine” but a bit clinical in our opinion for an island stay. These places all offered an Al a carte afternoon food service in addition to buffet which you can’t get at turtle beach at lunch. However, the staff can’t keep up with orders and it takes forever so we actually preferred the buffet option.
The location of turtle beach is unique compared to the sister hotels and is one of its strengths which is why we initially booked it. It’s the only one of the group on the south coast, under five mins walk from St Lawrence Gap which is full of bars and restaurants. There’s a few squares which are full of locals and we enjoyed our time in these areas as much as the commercial bars. The locals welcomed us. It’s also a lot closer to oistins fish market - you should join the locals for the fry up event every Friday.
I think that the hotel is riding on an old reputation but is still decent. Those comparing to the 5* hotel next door need to take a reality check - Sandals hotel is more than double the cost! I can see how you might be a bit fed up if you planned to travel across the planet to stay on site for the duration (food probably gets a bit boring, small beach, place is a bit dated) but we found it works perfectly as a base. We did spend some days solely at the hotel but used it’s location to benefit our holiday. I’m glad I saw these reviews before but I think they’re a bit harsh when you compare the cost of this hotel against others. I can also see how people are saying it’s not a 4* hotel - I agree that the finish is lower standard than I had experienced before in 4* hotels but I was grateful there was no bad experience for us while staying at turtle beach.
We also saw evidence of some rooms being repaired and general maintenance underway so maybe this suggests ongoing plans to improve.
Comments about staff - yeah it was a mixed bag. Most of the staff were fine and no staff member said or did anything outright rude but sometimes we’re a bit “cold” while others were “bright” and attentive. I think they work long shifts and the faces were the same almost every day. The staff at turtle beach overall was better than some of the sister hotels so it wasn’t an exclusive “issue” to turtle beach.
A couple of unexpected inclusive things: ice cream parlour, coffee shop, water sports (non motorised), 20-30 min excursion for 2-3 people, random free coconuts / other local products in the day. Nothing life changing but nice to see for those who want this. A lot of these things aren’t well signposted and there’s probably more - it was very much an “ask to find out” kind of setup but there is a sort of “induction” you can go to (ask at the desk) and the guy from adventures will talk through some of this. The adventures guy can also book excursions for you (we did a boat excursion swimming with turtles, sunset dinner which was great and also booked a mount gay + harrisons cave and a trip to St Nicholas Abbey which were enjoyable. Less money on the hotel, more money to explore!
Final points - don’t know if it makes a difference but we stayed during the “crop over” festival which is a big deal in barbados. The hotel did seem to put new effort into their service delivery around this time so might have “bumped” up the quality of things during our stay. I have also never stayed all inclusive so don’t have much to compare to in that way (most of our party had and said food was actually better). The cost for this hotel all inclusive was pretty similar to comparable non inclusive hotels when we booked a few years ago.
If you got time to change (and it’s possible), crystal cove was a nice place and I’d opt for this one although I didn’t spend time inside the hotel. This is at the “expense” of location. Taxis are easy to get however.