TripAdvisor Traveler Rating

Lovely accommodations and great food. But what really stands out is the friendliness of the staff. Big shout out to Bairon, Johnny, Miguel and Nelson, restaurant and bar servers. Also to Angel the beach captain and Delvin at the spa. Overall the best and friendliness service we have ever experienced!

My fourth visit in as many years, and it continues to be exactly what my soul craves in a vacation. Impeccable service, beachfront bungalow, breathtaking views and beautifully laid-out. A perfect luxury sanctuary to unwind and indulge.

*Kenny and the concierge team* were a dream to work with as I planned my husband’s 50th birthday get away. Their communication was remarkably timely and seamless. I had several email inquiries regarding local eating options, driving to the location, activities, and hopes for making this birthday special. Each response was kind, clear, and comprehensive. We literally did at least 80% of what was recommended and with a couple more days we may have done everything! Further, from the birthday flowers to the special kayak request (thanks, Angel) all of the little details made the visit perfect! Once we got to Naia, the comprehensive, calm and kind welcome from *Juan* let us know that it was time to chill. He reminded us (through actions not words) that the pace that we were used to in the states could be put on pause - Naia was a place for ease…and we eventually got into it:)  *Nigel* provided great restaurant service and insights about the local community - so much so that when we encountered the celebration day @ Sienbight we had a sense of where we were. We really appreciate his willingness to share food recommendations, but especially his insights about the culture. In general,  we always enjoyed the fun and thoughtful interactions with the 1981 staff. Karen, I hope you find “Before I let you go” (book). The SPA! Vee’s tolerance for my back and forth as I worked to get the spa birthday experience right is so appreciated! Service provided by the Dynamics Duo (*Sheena and Yadiera*) surpassed our expectations. We loved all of it! The bonus was that by having same providers across 4 different spa experiences we feel like we got to know them and hopefully vice versa! I loved the way Yadiera worked those hot stones! These ladies were KNOWLEDGE and SKILLED professionals - clearly an asset to the NAIA team! I loved the services and the laughs we shared. Minor opportunities for improvement:Baskets on bikes Remind us of local excursion opportunities, on site, when we first arrive. For example, I totally forgot that we could kayak to local snorkeling at False Island- thanks for the reminder @ Angel!  **I tend to think that there are always opportunities for improvements, but, this is literally all I can think of:)

We stayed for 4 nights in a 2 bed ‘tree top’ house. It was a great size over 3 floors, with a fully equipped kitchen and washer dryer etc. The thing is it all felt so tired and dated. We had multiple maintenance issues including the gas supply to the hob, one toilet not flushing, one A/C unit not working properly, and the TV just didn’t function - it needed two remote controls, had no instructions and on the occasion it could be coaxed into operation, only yielded a couple of channels - despite the maintenance chap coming and seeming also confused about the whole thing. The decor looked really out dated and it looked about a decade past needing a refit. On the plus side, there was a lot of room, and the kitchen had a great fridge / freezer as well as fresh coffee beans supplied and a grinder for the coffee maker. One issue for us was that the resort is a long way from downtown Placencia which is almost a 20 min drive. We did find one good restaurant which was closer at the Blue Lagoon but the main ones are a fair drive away. The pool and bar/restaurant area is pretty decent, and we liked the food and drinks and service - although notably we did not like the way the manager spoke to the staff - very rude, aggressive and condescending and unnecessary. We payed about £400 per night for the house and frankly think that at this price point it’s reasonable to have accommodation which does not feel old and dated and having multiple maintenance issues.

We loved our stay at Naïa! It was such a beautiful setting, from the pool to the cabana to the beachside bar. The staff was friendly and helpful. Thanks for a fun and comfortable visit.