TripAdvisor Traveler Rating

We stayed at this hotel while traveling for our child’s sports tournament. Several other families from our city were also staying at the same hotel. Prior to our arrival, we were informed that there would be complimentary storage for equipment, which seemed like a great convenience for teams. However, upon arrival, we discovered that the “storage area” was actually located in the parkade. Equipment bags had to be stacked on top of one another, and there was no option for gear to dry out. Even more concerning, the fenced enclosure could easily be accessed by climbing over the top, making it neither secure nor practical. Given these conditions, we chose to keep our child’s equipment in our room. After returning home, we were shocked to find an unexpected $500 charge on our credit card. This charge was never mentioned at check-in, check-out, or at any point during our stay. When we contacted the hotel, we were told the fee was for “deep cleaning” due to a policy prohibiting sports equipment in guest rooms, a policy that was never disclosed in any booking information or communication. To make matters worse, the hotel charges only $100 for guests traveling with pets for any duration of stay, yet somehow justifies $500 for a piece of sports equipment. That comparison alone shows how unreasonable this fee is. If, as a conservative estimate, 20 rooms (families from our group) were charged the same $500 fee, that’s an additional $10,000 the hotel collected after the fact. This feels like an outright money grab and an extremely disappointing way to treat guests. After this experience, we will never stay at a Delta hotel again, and we will be advising others about this as well.

Stayed in this property a couple of nights while on business. Although it’s in the downtown area, it’s a bit outside the busy nightlife and daily office traffic. That makes it perfect for a more quiet stay. The hotel is modern and has a great layout. The restaurant/bar is quite nice. Rooms are comfortable and have all you need. Kudos for the modern and functional bathroom. Overall excellent stay and a good choice for my next trip.

Nice central hotel for a one night stay in Calgary prior to collecting an RV for our Canadian Adventure. The staff were helpful and friendly, the room was spacious, clean and comfortable, the only drawback was that the walls were not soundproof and we could literally hear the baby crying in the next room as if it was in with us. Also my husband was bothered by road noise and sirens outside all night. There’s a nice bar and restaurant downstairs where we did eat in the evening, we ventured out looking for a nice restaurant as the hotel is in the heart of Chinatown but we were sadly disappointed. We had a nice walk though and the riverside is lovely. The hotel’s restaurant was good though and the food very nice. We had breakfast the next morning too and were pleasantly surprised as it really was the best breakfast we had the entire time we were in Canada. Would definitely stay again.

Stayed one night on our roadtrip in September 2025. I used a Titanium free night certificate plus one of my Elite night upgrade credits and we checked into our suite on the 25th floor. Staff at the front desk were friendly and efficient. The lobby was busy upon our arrival but we got checked in right away. Getting to the hotel was pretty good, we arrived northbound on Deerfoot and then took the Memorial exit and switched to 4th ave SE when the road parted. Delta is basically right along 4th, just be in the left lane to enter. After checkin we self parked underground , took elevator to lobby, then elevators to 25th floor. Room was amazing, huge with a view of the river valley to the north. Bed was very comfortable and so were the pillows. Bathroom was very large with a huge rainfall shower. After dropping our stuff in room, we went down to the 24th floor to "the Pantry" which is Deltas club lounge equivalent. Selection of snacks and drinks was actually very good, especially from my experience at less expensive Delta properties we've been to. We took some drinks and snacks back to the room. We headed about for dinner at Klein/Harris, about a 10 minute walk, highly recommend. Excellent meal, best of our 10 day trip. Overall the Delta Calgary downtown is a very nice property that I would have no problem staying at again in the future

Our stay was saved because of two outstanding employees, Rolanie and Rodrico at the front desk. We arrived at Delta Calgary Downtown on September 11, 2025 for the start of a tour. We were told that our reservation had been canceled because our name was not on the final list for the tour. What happened next was far beyond simple service. Rolanie took our tour information, confirmed that we should have a room and went to work assigning us one. She was pleasant and helpful and assured us that the mixup would be corrected. Once we had a room, Rodrico checked that our bags would be picked up in the morning and he determined that the tour company was planning to drop my 80 year old brother-in-law at a different hotel than us. Rodrico got on the phone and made sure that we would all be at the same hotel in Banff. He then made several calls for us to make sure that the Tour company hadn’t made any other mistakes. All through the confusing process, Rolanie and Rodrico assured us that we were in good hands and we felt that everything would be straightened out because of them. I don’t know what we would have done if they hadn’t gone above and beyond normal procedures and helped us. They are the kind of employees that make Delta Downtown Calgary hotel a superior place to stay.