TripAdvisor Traveler Rating

We got "upgraded" to the infamous Room 340 (there is an extensive review about this room from July 2024) and it was a complete nightmare. Yes the room was huge but the good time ends there. It's right above a busy street so traffic noises can be heard around the clock (something out of the hotels control so we accepted that). However there are list of things that are not acceptable. The balcony door can't be properly closed (issue reported since July) which makes the street noise even more auditable. The room is right above where trunks load/unload things as early as 5am. Worst of all, garbage trucks also operating right below the room causing noise and smells (no wonder we could smell a large amount of freshener being sprayed inside the room). Some kind of machine was grinding right next to the room at 5am which scared our kids. We have a road trip for the day coming up so this really ruined our sleep and I need to drive for the day. While kudos to the staff willing to switch us to another room next day, it doesn't change the fact we lost a night of sleep and also the morning to pack up to move. It is completely unacceptable for the hotel to continue to give this room out (is it really an upgrade??? Or because we are not preferred customers) given the issues with this room. This is something the hotel can easily avoid but instead they choose to take a chance hoping people will let it go. This is a PSA for anyone who is planning to stay in this hotel. REFUSE and avoid Room 340 at all cost

This was my 4th time staying at Hyatt place , this hotel is full of Aloha the moment you walk in , all front end team, concierge and house keeping always said aloha and made you feel part of hotel Ohana . It was nice to be recognised from prev stays , the room was fantastic, with full king bed not 2 our together like many hotels , linens and towels good quality. The room was large, clean with amazing views only 2 small blocks back from beach, with in room safe and an empty fridge to put your drinks and snacks. And ice machine every second floor. You will get a reusable water bottle upon check in and free filtered water in foyer , you can also use $5 of your in room credit for food or drink at reception Breakfast has a good selection with juices and coffees tea etc included in room rate. In room wifi was also free , fast and no connection issues. ABC store next door as every corner and domino’s pizza in hotel. The worst part of my holiday at the Hyatt place was having to leave , I cannot wait to return to a fantastic hotel situated in the most magical place of Waikiki.

This was the perfect fit for our family! There were 8 of us and it was very accommodating for all ages! Love this resort !

The room was spacious, quiet, comfortable and modern. Staff are very friendly and always helpful with any questions or needs. Breakfast was included and very good. There are three water bottle fillers and a $5 snack credit each day which is great for the kids. The location is excellent as it is very close to the beach, zoo, shopping and the Waikiki Trolley stop. Chain restaurants close by include Denny's, Domino's Pizza and McDonald's. Beach chairs, towels and body boards were provided at no charge as well. Minor items were that the pool was out of service during our stay and the sliding door for the balcony was hard to open and close. Note if you have an outside car rental the parking is super expensive at more than $50 per day.

We were extremely happy with our stay at the Hyatt place! This was our first trip to Hawaii and it was way beyond our expectations! The breakfast, the staff, the valet service and room service went extremely above and beyond! Everything was absolutely amazing and the people were great to work with! Everyone was always very helpful, always greeted with a smile and always checked in on us to make sure we did not need any other assistance. We were really well taken care of and appreciated ever single thing from the staff at the Hyatt Place!