TripAdvisor Traveler Rating

I would not stay here again. The pool was closed our entire stay without being told until after check in. The facility was run down, and elevator service took a long time every time we used it. Breakfast was decent, staff was excellent but nothing makes up for no pool and a worn down property.

We only stayed one night and I’m so glad it wasn’t any longer. The room was very dated and felt dark and dingy. Very limited insulation, woke up a few times during the night to the sound of sirens outside. The shower lacked water pressure. The fitness center was disappointing. Waiting time for the elevators was a joke! Parking was horrible, the hotel lot was full and didn’t instruct us on other parking options so we spent 30 minutes trying to find parking, then had to walk from a different parking garage to the hotel, and paid almost $100 for one night of parking at a completely different hotel. I will not be recommending this hotel to anyone.

Pathetic hotel. I am a long time loyal Hyatt customer and would highly discourage anyone from staying in this deplorable hotel. Paid for speciality ocean view room but was given a partial ocean view room. One out of two elevator was broken throughout our stay. Every time we had to go up and down from our 19th floor room it was a 30 min trip. Paid more for high floor to get this frustrating experience. Breakfast was not edible for one of the days. If you have someone with allergies then please avoid breakfast as it is fully contaminated by pigeons. My son had allergic reactions after visiting breakfast. And oh yes, there pool was also closes throughout the stay.

Great atmosphere. The hotel room and overall facility was very clean. The pillows and bed were very comfortable. Breakfast was yum, delicious every morning. Customer service was excellent. It was a great first time experience in Hawaii.

The hotel was not what I expected. Upon arrival, I was expecting to receive two reusable water bottles as stated on their website. Instead, I received two Aquafina bottles. There were also supposed to be activities at the hotel as stated on the website. One of the activities was lei making. On the website it said make sure to sign up for the class. There was no lei making class. There was also supposed to be a free appetizer at Tikis Bar but this was also never presented to us. The most disappointing part was the pool. On the site there is an old picture of a beautiful pool, nice chairs, nice umbrellas, and a really nice floor surrounding the pool and tables. I find out the pool is closed at the hotel and I should walk a block over to use the pool at another hotel. I was expecting a pool on site. My family and I planned for this vacation for a year. I would have liked to have known the pool was closed and there wasn't an actual restaurant on the property before arriving