TripAdvisor Traveler Rating

Stayed here for 3 nights in May and truly enjoyed the stay. I did see some negative reviews here so decided to leave mine soon after check out. First of all, the location is great: amazingly close to the shore of Waikiki, all the great restaurants, as well as beaches. Secondly, the room: it was pretty spacious and very quiet, we did not hear any neighbors (only when they walked through the hallway) the whole time and it also had a partial ocean view. There was a small balcony enough to seat 2 people. The room was very very clean: I dropped something behind the sofa chair and when moved it, it was sparkling clean behind. It had blackout curtains, AC, large bottles of shampoo, conditioner and body wash. The fridge was of good size (unlike other hotels where I have been to, where the fridge was so tiny that no leftovers fit in). Thirdly, the customer service was top notch. Absolutely no complaints about it and only gratefulness: everyone we talked to during the visit was extremely friendly and helpful (separate thanks to Joy, Angelina, Kayla and some others at the front desk who worked during the last days of May). Called for an early check in as flight landed and were told it depends on the availability. Once we made it to the hotel, by 12:15 pm were checked in, the early check in fee was waved, we were given a small bag with reusable water bottles, and were told that we will have daily $5 credit to use up. This was very nice! It allowed us to enjoy more time in Oahu on the first day. There was complimentary breakfast that slightly got switched up every morning (the pineapple was delicious!), a fitness room of an okay size, and a small pool. Also there was a microwave on the first floor with plates, spoons, tables, lots of chairs to lounge on if needed. Even the maintenance was great: when checked in, found out that one of the wall lamps were kind of loose and told the receptionist during the first day just so they are aware but they actually said it they will send someone for repairs right away. We did not necessarily need it fixed, it worked fine but it was great customer service! Also attended the free lei making class and it was fun! Make sure to call and sign up, it happens twice a week. Reccomend if in the area.

Stayed two nights. Staff were all very kind. Hotel room itself was very clean. Lobby and common areas were very busy and crowded, but they were clean. Construction was going on which we knew about before booking and were fine with. Did feel it was weird that when we checked in they said nothing about a plan for all the water being shut off for two hours the next morning, instead we got a letter shoved under our door while we were out. The rooms are renovated but you can still tell the building is very old. Door to our balcony was ancient and got stuck a few times which was very scary when on the balcony. Bathroom in room needed work, seemed more like age and not dirty but not really Hyatt standard in my opinion. Hotel was also very noisy, you could hear everyone’s doors opening and slamming all hours, and could hear full conversations of people in the halls when you were in your room. Again want to mention that all the staff we interacted with were amazing and truly cared about our experience.

My husband and I had a wonderful stay (May 22-29). We were upgraded to an oceanview room, which made our trip feel extra special. Mary Anne (reservation host) , Nainoa & Joy graciously granted our request. They also extended our checkout time, giving us a relaxing, unrushed morning. We truly appreciated the thoughtful service and would happily return. People like Mary Anne, Nainoa and Joy set the standard for what an excellent service should be. I'd really love for them to get recognition for it.

Great place to stay. Close to beach. Close to shopping. Close to zoo. Purchased through Costco so great value that also came with free airport transfers.

The Hyatt Place Waikiki is the only hotel we stay at on Oahu. The manager, Dino Besic, treated us like family. We will be back again next year.