Fairmont Kea Lani reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

6162 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Wonderful stay

Will T (Manchester, United Kingdom) on Jun 08, 2024

Truly a wonderful experience, from check-in to the day we left, it's hard to imagine how it could have been better. The whole property is beautiful, and seems to be very well maintained. All resort staff were friendly and welcoming, with no exceptions. We upgraded our room to top floor ocean view during check-in, and were so glad we did, the view was truly breathtaking, and the room was beautifully quiet. We really appreciated the activity program, highlights in particular were stargazing, feeding the koi with my 7 year old daughter, and the history of hula show. Everything was as expected when we checked out, and no surprises on the folio. We hope to be back one day!

TripAdvisor users rated this property 5 out of 5

This is truly paradise

959sevap (Houston, Texas) on Jun 02, 2024

If I could dream of the very best resort…the Fairmont Maui is 100 times greater. The view is gorgeous and the beach feels like a private paradise. Ralph (the Hawaiian canoe legend) and Drake (the octopus whisperer) made our canoe trip legendary. Tristan (the wave genious) taught us how to read the ocean waves on paddle boards. The rooms are true suites and look brand new. The entire hotel was clean and perfectly manicured. Our pool waitstaff, breakfast waitstaff, the Market staff, and beach staff made us feel like lifelong friends. We can’t wait to return! Mauii strong forever

TripAdvisor users rated this property 4 out of 5

Excellent except for Housekeeping

Jsko95 (Orange, Connecticut) on Jun 01, 2024

I stayed at Fairmont Kea Lani for 8 days recently. The hotel is very nice. I was fortunate enough to have a corner suite. The balcony was absolutely huge and had a fantastic view of the water and nightly sunset. I really enjoyed the room and the location of the hotel. I was slightly unimpressed with housekeeping. It is very inconsistent. Some days the suite was immaculate and other days you can tell they took shortcuts. At this price point I expect my suite to be cleaned well everyday. The pool service was also very slow. You could wait up to 45 minutes for drinks to be delivered. Although the staff and servers are all very pleasant there are not enough of them. They have one person working the entire pool area. In closing I thoroughly enjoyed my stay here and most of it was very good. I also highly recommend KO restaurant.

TripAdvisor users rated this property 4 out of 5

Beautiful hotel, but too expensive for the room we had!

Sharon S on May 21, 2024

Beautiful re-do of this hotel! Service was terrific, food & drink good, but overpriced. Our room overlooked a parking lot, & had lots of kitchen smells. We could have upgraded to ocean view, but were already paying over $1000.00 per night. Their signature restaurant Ko was good.

TripAdvisor users rated this property 5 out of 5

Peaceful serenity

Karen B on May 20, 2024

My sanctuary, my happy place. The Ocean view is lovely and the renovations almost (I said almost) make spending this crazy amount of money worth it. $64.00 for 2 pina coladas poolside before tip was painful as I am not on my ERAS tour. Have been here 11 times now, used to stay 10 days but now we can only do 5. Sad face. :( Current staff couldn't be nicer. Breakfast buffet speaks for itself. Wish there was a piano player somewhere on premises or more entertainment . Hope to return again. I always cry when it is time to leave, but I painted a watercolor of my view and keep it on my kitchen wall to look at everyday. First photo is of my watercolor painting of the view from one of my stays at Kei Lani.

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