This is an amazing hotel!!! We were here celebrating our 40th wedding anniversary! We were traveling with two other couples, and we were ALL beyond thrilled with everything on this property!!! From the moment your arrive at the beautiful entrance and are greeted with a lei by the incredible staff, you know you will spend an amazing time at an amazing hotel!!!
Our suite was just beautiful, the housekeeping staff does an amazing job!!! We ate dinner at KHO and the food was exquisite!!! Andrew, our server was such a professional! We attended the magic show that is located in the hotel, the show is awesome and should not be missed!!! The concierge desk is awesome!! These ladies were able to get us a reservation at Mama’s House… we had tried for several weeks and we were not successful… The staff at the front desk were so great, everyone makes your feel so comfortable and the questions you ask seem like it’s the first time they have been asked them !!!! All of the employees at the hotel are so great!!! The other restaurant at the pool, AMI is awesome as well!! There is a great free shuttle with amazing personable drivers to take you to local restaurants and shopping too! There is a super nice 1/2 mile walking trail that we all walked each day we were there!!
We literally left saying there was not one bad thing any of us could say about this beautiful property after spending a beautiful week!
The Kea Lani is Magical
(San Francisco, California)
Jul 01, 2022
This was our fourth stay at the Kea Lani. Our first stay was 19 years ago when we were married overlooking the beach. After all of these years, the grounds are still breathtaking, the property is impeccable and the aloha spirit is everywhere. The instant that you walk into the open air hotel, the view is unreal. The service is the best that I have ever experienced even compared to award winning global hotels. Ronnie at the front desk was a stand out. She was so welcoming when we arrived and so helpful throughout our trip. My husband lost his id and wallet on the trip and she went out of her way to help us, She brought in management when there was a problem with the printer, and we needed to print a photo of his passport and gave us lots of good tips. She genuinely cared and when we would see her in the lobby, she would always ask how we were by name. Our housekeeper, Jocelyn A was amazing too. Not only was our room spotless, but we had a chance to talk to her a few times when we were getting in and she was cleaning. She was always pleasant, and did a thorough job.. When she was going to be off for a few days, she made detailed notes for the housekeeper covering her rooms, so that we would get extra towels and turn down service. She always gave us a big smile and a wave when we saw her in the hall.
There is something for everyone at the property. The suites are a good size, approx. 800 sq feet so great for a family and extended stays. If you have a family there are 2 great pools connected by a slide for both kids and adults. If you want to chill, you can go to the adult only gorgeous pool and rest in the tranquility area. There are private places too and the property is expansive if you want to make it a romantic getaway, it isn't just for families. The hotel is beach front so the grounds lead to Polo beach. Each suite gets an umbrella and a lounge chair for each guest in the room at no charge. They have snorkeling equipment, and boogie boards for rent too. Whether you want to make it an adventure packed vacation or a relaxing quiet getaway the Kea Lani can provide both. Going to the Kea Lani is staying at Paradise in Paradise.
Jun 21, 2022
This resort was spectacular for our family (2 adults and 2 teens). It is one of the smaller and more intimate resorts on Wailea when researching it and the service was outstanding. Something for everybody - beach: check with great service with umbrellas, chairs and snorkeling equipment included in the resort fee. Pool: Check with great service with the chairs and plenty of seating at most times of the day due to the limited number of rooms. Views - check - outstanding views from the room - we had an ocean view suite and it was wonderful to drink coffee on the balcony every morning overlooking the ocean.
food options: did not eat at the Buffet or restaurants but did eat at the market quite a bit (2 dinners and 2 lunches) - quick food pickup. First night we had 2 pizzas - they were really good for pizza. Pricing is high but consistent with the resorts in the area. Restaurants are plentiful in the area and some good local spots near there that are 10 min drives or less from the resort.
Service - outstanding - very prompt and they have a texting system that allows you to text requests that made it really easy to sign up for activities and get information at the resort.
Self parking was awesome as we left the resort a few days to explore Hana, pineapple farms, turtles on other beaches.
Booked via costco and had a good deal with the rental car (about a 10% savings over booking yourself)
The resort was fantastic and would definitely stay here again….
(Syracuse, New York)
Jun 21, 2022
First time at this property, but have stayed at other Fairmonts. Like other Fairmonts, this is a very big hotel. Room was beautiful, great balcony and view. We did book an Ocean View room. Service was exemplary, from valet, front desk, concierge and restaurants. All Excellent! Will definitely stay here again.
Jun 18, 2022
My first room had a horrible view and was in need of refurbishing. I was moved to a second room which had a better view but there was an odor from the carpet and my wide and I coughed repeatedly all night and so after 2 nights they moved me a a much cleaner room that did not cause my wife to have night asthma. The Director "Chris" was very accommodative but I think that you CHEAPEN your product when you book rooms that are in need of desperate refreshing while you charge 5 star prices