Fairmont Kea Lani reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

6159 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Beautiful hotel, but too expensive for the room we had!

Sharon S on May 21, 2024

Beautiful re-do of this hotel! Service was terrific, food & drink good, but overpriced. Our room overlooked a parking lot, & had lots of kitchen smells. We could have upgraded to ocean view, but were already paying over $1000.00 per night. Their signature restaurant Ko was good.

TripAdvisor users rated this property 5 out of 5

Peaceful serenity

Karen B on May 20, 2024

My sanctuary, my happy place. The Ocean view is lovely and the renovations almost (I said almost) make spending this crazy amount of money worth it. $64.00 for 2 pina coladas poolside before tip was painful as I am not on my ERAS tour. Have been here 11 times now, used to stay 10 days but now we can only do 5. Sad face. :( Current staff couldn't be nicer. Breakfast buffet speaks for itself. Wish there was a piano player somewhere on premises or more entertainment . Hope to return again. I always cry when it is time to leave, but I painted a watercolor of my view and keep it on my kitchen wall to look at everyday. First photo is of my watercolor painting of the view from one of my stays at Kei Lani.

TripAdvisor users rated this property 5 out of 5

The Kea Lani saved the beginning of our honeymoon

GoPlaces404090 (Albuquerque, New Mexico) on May 19, 2024

**The Experience:** The Fairmont Kea Lani saved the start of our honeymoon. Initially, we were supposed to stay at the Westin Maui Resort & Spa Ka’anapali, but they messed up our reservation, refused to fix it, and treated us terribly. We then drove 50 minutes south to the Kea Lani, where hospitality truly shines. Every staff member was amazing. When they heard about our Westin ordeal, they upgraded our room for free and gave us complimentary drinks to celebrate our honeymoon. They ensured all our luggage reached our room. Their kindness made my wife emotional with happiness after the rough day we had. Regardless of the cost, we will stay at a Fairmont whenever we can. **The Property:** The hospitality alone was enough, but the Kea Lani property is exquisite. The lobby, rooms, pools, and beach are everything you imagine Hawaii to be. This was my wife’s first time in Hawaii, and it matched her dream perfectly. **The Cost:** The cost is high, which is why we booked another hotel originally. Don’t make the same mistake. The Fairmont is worth every penny. If you can save a bit longer to afford this experience, you will not regret it.

TripAdvisor users rated this property 5 out of 5

Spacious rooms but pricey

billp422 (Batavia, Illinois) on May 07, 2024

As a final tour location , this was the best and largest room I have stayed. 2 closets, large bathroom and bedroom space. It is pricey for everything. At least there is washer and dryer on each floor with water refill stations. Restaurants were nice. Great ambiance.

TripAdvisor users rated this property 5 out of 5

Fantastic Stay

bigmacfan (Saint Charles, Missouri) on May 05, 2024

What a wonderful stay at the Fairmont Kea Lani! We stayed for 6 nights in a Signature Oceanview Suite, and it was magnificent. The room was newly renovated and modern in design. The bathroom was really large and had lots of amenities and extra touches. The lanai provided a great view of the sea, sunsets, and some color at sunrise. The housekeeping staff were amazing. The breakfast buffet was a highlight! There were lots of traditional offerings as well as caprese, upcountry greens, steak/onions, asparagus, poke, noodles, fried rice, etc. The service was great every day--.as an iced tea drinker, them providing a carafe at the table was so appreciated. We spent time at the adult pool and in chairs on the lawn. The chairs by the adult pool were a bit too close together for our liking-- we would have spent more time there if we had a bit more room. We also thought the chairs around the adult pool weren't as nice as the family pools, which was odd. The lawn chairs were basic lounge chairs and could use an upgrade as well. We were surprised and a bit disappointed that pool food/drink service didn't start until 11am. The lunch offerings around the pool were underwhelming but we found more options in the market so didn't have to go far. We walked the beach front trail every morning and loved that access! We spent a little time at the beach and it was nice. The water stations everywhere on people were amazing, always full and so appreciated! The courtesy car was amazing as we took it several times. We used valet parking and had amazing service. I mean, when you are already paying this much for a hotel, the $40 extra per night isn't worth fussing over and finding a space in self park seemed a bit difficult when we drove through the lot. We ate at the lobby bar/restaurant for a late afternoon snack, and it has a great view. We aren't sushi fans and wished the menu was a bit broader. Sushi-forward is one thing, but a hotel lobby bar shouldn't be pretty much exclusively sushi menu in order to appeal to the majority of people.

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