TripAdvisor Traveler Rating

We have just returned home from our sixth stay at this property. It just keeps getting better and better. The rooms have undergone a renovation and they are great. Even though they are the same size, they seem much bigger. Anette Hemphill is amazing. She is the sweetest kindest woman. She takes great care of us, and shows us that she really does care about us a lot! So thrilled to know her. Mia Atsumi is wonderful. We have known her from her days at the Royal Hawaiian, and are thrilled that we get to still see her because she is now at the Waikoloa Beach Marriott! She is sweet and kind and a wonderful person. The food is great at the breakfast. Freshest fruit ever. And the staff at breakfast is the most wonderful people. Roxanne and Evelyn are the sweetest. Basically, all of the staff, from the time we drove the car to the driveway, to the people who check us in at the front desk, to the housekeeper, they’re all lovely. Can’t wait to come back hopefully again next year!!!

Location is great, the grounds around the Waikola are wonderful. Staff were friendly and helpful. The rooms leave much to be desired. For Marriot I would have expected much better. The rooms are worn and in need of attention, in fact a gut and remodel. Rooms are dated, moldy bathrooms, patch work repairs more motel 6 quality, see pictures. I would not return to this location until its completely overhauled. Not just visual, but health wise with the mold I would be concerned and not go.

Even in the land of Aloha it's hard to imagine a more friendly staff. Every single person. Rooms are brand new, so brand new that upon our arrival they were doing a photo shoot in the room next door to us in order to update their website. We know there were complaints this summer about the construction. Consider that now mostly complete. The ocean-front rooms with their lanais are amazing. Free welcome drink coupons. Vegan options (Tofu Poke!) on the menu are appreciated. Guests of all ages body types and cultures make it a welcoming place for all.

Unfortunately this was my least favorite stay at a Marriott property. The hallways and rooms are outdated (dingy carpets, built up grey residue in the tubs, chipping and dents on the walls, corners, etc.) and are not worth it for the price being charged. The restaurant food is subpar - almost $50 for a breakfast buffet that is just a hair above a continental breakfast, $34 a la carte omelettes, $30 chicken caesar wrap with fries, $16 cocktails. The pricing itself isn’t an issue, it’s a resort so that makes sense. But the quality of the food/drinks at the restaurant does not match the price! I stuck to getting small items at the coffee shop, or at the grocery store about 10 minutes away, which was cheaper and much better quality. I went to another resort about 20 minutes away on my last night and had a fabulous dinner, dreading going back to the Marriott Waikoloa. Everything closes early and there’s really nothing to do on the property past dinner time, although the Luau night was a nice experience. The beach area is nice, but the resort really needs to take over the beach “cabana” rentals instead of letting an independent company do it. It’s overpriced and you get a beat up outdated cabana. No service, no water, nothing. The only other option is finding a little piece of shade under a palm tree with the lounge chairs owned by the resort. I didn't use the pool, but both of them seemed nice enough and were never overly crowded. In addition, there was construction going on that I wasn’t informed about prior to booking or upon check-in. The first morning of my stay at 9 a.m. sharp there was jackhammering that could be heard until 5 p.m. Thankfully I spent my day in the overpriced beach cabana, because being able to come back and rest in the room throughout the day was not an option. When I shared this with the front desk the next day, the attendant was not apologetic at all, didn’t try to escalate the issue, and just told me I could “come back at 8 a.m.” when the manager was there. I didn’t even bother. I appreciate that it seems they’re trying to update the property, but they need to at least let people know what’s going on, so we can decide before committing to a stay, OR compensate for the inconvenience. I will say that most of the staff was lovely, including the activities concierge - I just did not appreciate the experience I had with the apathetic front desk attendant. If you’re a MVC owner, the owner’s side of the property is actually nice and updated and is what the other side of the property SHOULD look like - it’s not extravagant by any means, but it does look like you’re in 2025 vs. 2014. I would not recommend this property to anyone I know, and will not be making a return visit.

“Garden view” room?? The photo shows our lovely “view”. Not to mention they ruined my 40th birthday by forgetting to mention that all access roads will be closed all day due to the Ironman competition. I had two days to do what I wanted to on this island and they ruined it. My partner told staff that it’s my 40th and they haven’t even acknowledged it. Awful customer service