Waikoloa Beach Marriott Resort and Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

3497 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Dream Resort located on a postcard worthy beach

vettegirl1 (Boerne, Texas) on Jul 01, 2022

This resort is an absolute dream! Extremely friendly and welcoming staff who were always available to answer questions and assist. The rooms are a generous size and even the standard views are amazing. It is a very short walk to nearby shopping and a fantastic grocery store. The pools were very nice and we’re never crowded. My son loved the waterslide and the races they had for the kids in the afternoon. The beach right in front of the hotel is extremely nice and the water is very comfortable. A nice perk is use of the washer and dryer are free in the next tower over. Also each floor has a finely crushed ice machine and filtered water. We can’t wait to come back! Thank you for the incredible stay.

TripAdvisor users rated this property 5 out of 5

Beautiful property, staff very welcoming to Bonvoy Elites

helenbT2196ZQ (Pleasanton, California) on Jun 24, 2022

We stayed at this property for 1 night to celebrate our wedding anniversary. As a titanium elite, I was very impressed with the staff and the reception we received. Our flight landed in Kona at 9:40 am. We were at the hotel at approximately 10:30 am. Despite the early hour, we were allowed to check in, and even upgraded to a larger corner room with a full ocean view (top floor). We would have been thrilled with just this. But the check-in person did more. When she realized that we had not eaten yet, she gave us a second breakfast voucher (even though we were only staying 1 night) and encouraged us to head right downstairs to have a late breakfast before the restaurant closed at 11 am (which we did... more on that below). She also gave us a voucher for 2 classes of champagne at the bar (to celebrate our anniversary) and, as elite guests, she also comped our parking charge. We were blown away with the way she was bending over backward to ensure that we had a wonderful stay. The room was very nice, and the property was beautiful. We spent the afternoon enjoying the pools and beach. My only complaint was that the beach itself was very rocky. There was sand, but it only went for a little bit... once you got about knee deep, it was all rocks. In comparison, we spent time at the Mauna Kea and Westin Hapuna resorts, and their beaches were much nicer/sandier. I guess this is why those properties are more expensive. Elites have access to a free breakfast buffet at the hotel restaurant. While this is technically a 'continental' buffet, we found that it was very filling. We had access to fruit, breads (toast, English muffins, bagels), delicious pastries, cold cuts, cheeses, hard-boiled eggs and waffles. We could have paid extra to add in bacon, hot eggs and custom omelets, but honestly, the continental breakfast was very filling and the extra was not necessary. The hotel is located near shopping, and it is easy to walk (or drive) to dining options, as well as Island Markets (grocery store) and even a movie theatre. The hotel has ice machines on each floor. Unlike typical hotel ice machines, the ice is crushed, and there are water dispensers right next to the ice. This makes it very easy to fill up your water bottle at 1 station with ice and water. Oh, and they gave us 2 free reusable water bottles when checking in. This was a really nice touch. We requested late checkout, and it was granted, so we actually ended up staying at this hotel for over 24 hours. I have never had a hotel property be more welcoming to me, or so willing to fulfill my requests. I rarely write reviews for hotels, but the Marriott Waikoloa Beach is outstanding, and it deserves praise.

TripAdvisor users rated this property 5 out of 5

Lovely stay

kathy p (York, Pennsylvania) on Jun 15, 2022

We used Marriott Vacation Club points to spend 3 nights here and we were really pleased with the property. It was immaculately clean in common areas, by the pool, and in the room. The rooms were comfortable...Marriott has great beds...and our two bedroom unit had plenty of space and a really well stocked kitchen. We weren't expecting to have an ocean view, but we did! We loved the vibe here...the front desk staff was helpful, the bartenders/waiters were all very friendly, the pool towel guy was super. We had read that the restaurant was lackluster, but we ate there twice for dinner and once for lunch and we were happy with all of our meals. We never had to wait for a table and the food was fresh and good. If you don't want to eat there, you can walk right across the street to a shopping area that has restaurants. The sunset can't be beat at this hotel...amazing. The beach was lovely...very calm in the morning and some small waves in the afternoon. You can rent a cabana and two chairs if you want shade. They also rent boogie boards and paddle boards and kayaks. Yoga on the beach, tennis courts, all good! The pools were nice...an infinity pool, a water slide w pool, and a pool that has a nice section for little kids. Only thing we would have liked was more shade at the pool, but we never had trouble finding chairs...just not shady chairs. Can't comment on the price point since we used a Marriott points exchange, but we were really pleased with what we got for our points.

TripAdvisor users rated this property 3 out of 5

Won't stay again

T2693CQvaleriec on Jun 15, 2022

The hotel itself was nice. We wemt to the senset laua. For a family of 4 it cost us $600. The food was substandard. For dessert they serves 4 mini desserts in a to go container. The event starts at 5. Just as the sun is the brightest. You can not loom at the stage because it is too bright, not that thwr was much to see. Thw actual show did not start till 7pm, 2 hours after we were there. We have been to 2 other lauas and this one was awful!! Save your money!!! There is only ine restaurant in the hotel. The food is only ok with over inflated prices. Dont plan to eat there much! There are some descent places across the street. My kids wanted dessert one evening soni called room service. They took my order. After an hour it never came. My kids had fallen asleep so i dodnt follow up. I went o the front desk in thw am to inquire about room sevice. She told me i had to pick it up that they didnt deliver to the room. This would have been fine if they just would have let me know. The following evening to attempted to order once more, now knowing i have to pick it up. It took 30 min of continuously calli g to have the phone answered. The employee told me they were the kitchen and didmt take orders. I had to call the front desk. I then called the front desk they told me they didnt take orders and transfered me back to who i spoke to the foeat time. I asked him if i could place an order. He was very annoyed amd tild me he had to get his supervisor. Ay the point i hung up and brought the kids across the street. Very poor service!!!

TripAdvisor users rated this property 5 out of 5

Enjoyable stay

dbaaronson (Asheville, North Carolina) on Jun 08, 2022

Large rooms, we had a "partial" ocean view room which honestly was much a much better view than I would have expected. This is one of the Marriott properties that has the frosted glass window between the bathroom and the bedroom which is not my favorite setup because it allows light from the bathroom into the bedroom but other than that I have nothing negative to say about the room. We had the continental breakfast most days, I'm not sure it's worth the upcharge to the "hot" breakfast which only adds a few extra items unless maybe you are really into omelets. There was plenty of selection on the continental side. There are three main pools, all located in the same area, all have their own little quirks. The beach area is nice, very exposed to the wind and the water visibility wasn't great but not bad for a 5 minute walk from your room. Like so many Hawaiian beaches you may want to wear some form of footwear in the ocean, there are sharp rocks out there. Luau looked okay but we didn't take part in it, as it seemed like a very long experience. You can at least listen to the show from the pool at night. There are a lot of restaurant options in easy walking distance from the hotel and a little general store in the plaza across the street, as well as a shop inside the hotel.

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