TripAdvisor Traveler Rating

I want to sincerely thank the entire hotel team, and especially Jake, for the exceptional preparation and execution surrounding Hurricane Lala. Every action was clearly well thought out, carefully planned, and handled with what I would consider perfection on every level. From one hotelier to another, it was truly an impressive display of professionalism, leadership, and, most importantly, a deep and genuine commitment to the safety, comfort, and care of your guests. The level of preparedness and attention to detail was remarkable and reflects incredibly well on Jake and the entire team. Thank you for setting such a high standard for what outstanding hospitality and leadership look like, especially when faced with challenging circumstances.- Adriance Family

Having the mall across the street was nice because there are lots of shops and restaurants there. The market farther down the street is the best place to buy food and eat because the hotel food prices are way too expensive Even With our Marriott platinum status we still had to pay for parking and were told that breakfast is included, but then realized it was only a continental breakfast.There are not many places to sit on the beach because the cabanas are rented by a third-party, and there are only a few old beach chairs to sit on unless you want to pay for a cabana.

Look - you’ve worked hard and want to relax. The Marriott brand may be one you trust. But this property is small, a bit sad, with very poor food. This property promotes itself as a 4 star resort, but it feels more like a 3 star property with pools. While small isn’t always a bad thing, in this case, within 1 night of our stay we felt like we’d experienced everything the property had to offer. We visited the pool, did a couple activities for grown ups and kids, and ate onsite for dinner. We quickly found ourselves looking off property for more food options, more entertainment, and higher quality experiences. Unfortunately 5 nights was simply too much here. We won’t be returning and suggest you spend your money elsewhere.

After one night at another great property close by, we moved here and were not disappointed. We like this brand and frequent it on many of our trips. We had a nice ocean view room on the 4th floor. There is a nice beach where we spent most of one day where we rented a covered cabana chair. Another day was spent at the pool - which includes a water slide and multiple hot tubs. The hotel restaurant was very good and since our room rate included free buffet breakfast, took advantage of that. We did eat dinner there one night and since it served as the pool and beach bar, spent additional time there. Rooms were fresh and clean. Staff was very good. The overall property was in very good condition. We did not visit the spa. Quick tips: - Parking is $30/day. - Offsite hotels and shopping are within a very short, walkable distance. - If you get coffee at the coffee shop, hang on to your cup - they will just charge you a refill even if it's the next day. - Be prepared for lots of birds during breakfast. Don't walk away from your table unless you are finished eating or have someone else there to shoo them away.

First I want to mention the beauty of the property. There are plenty of pools and hot tubs for everyone without feeling overcrowded. The short walk amid the fishponds to A Bay is scenic, and A Bay is a beautiful beach where one can safely float about, take a sunset cruise, or simply view stunning Hawaii sunsets every night from the shore. Lava Lava is a short walk as well. This resort is conveniently located. The staff are polite and welcoming. Our room was comfortable and had a beautiful view of the pools and ocean. My main reason for writing this review is because of the exceptional service my husband and I received from Jake, the Director of Rooms. We were both amazed at how kind and accommodating Jake was. To put it frankly, Jake turned around our vacation and pretty much saved it. He truly gave us a memorable vacation and we most definitely stay at this resort again. Thank you again, Jake!