TripAdvisor Traveler Rating

We stayed at the Marriott from 9-5-2023 to 9-11-2023. Unfortunately, we were not warned that they were doing construction in the second floor lobby area and to rooms on the first floor. Our room was on the second in the area of the construction. Between the tile saw and the jack hammer, enjoying our room was not a possibility. We requested a room change, but it was not honored until the third day. That was half way through our vacation. I thought the hotel management could have been more sympathetic to our issues. This was my third stay at the Marriott, but I will not be coming back.

This a beautiful location conveniently located close to dining and shopping. It has the perfect combination of activity and quiet, beautiful places to walk, nice dining, beach access and beautiful pools.

The room was very clean and well laid out. The staff couldn’t have been any nicer. The grounds are beautiful the pool is wonderful and the beach is excellent. I would return to this hotel in a heartbeat.

This resort is a beautiful property with lovely pools, jacuzzi, grounds and beach access. The staff is hit or miss. Some staff members are extremely friendly and go over and beyond, while others are just meh, and do their job. The property is very large and since I have limited walking ability, was difficult for me to navigate. The parking lot was down a hill and I have handicapped placard, but the parking was too far for a handicapped person. I don't know why they didn't have handicapped parking closer to the main entrance. My husband had to drop me off at the main door and park the car every night. They do not have valet service. We enjoyed our stay at the resort and spent the majority of our time at the pools. It was hard to get chairs around the pool as people were saving them, but we always managed to find a chair or two. We went to the restaurants a few times, and the food was very good and average price for the Island. The hotel is near many restaurants and shops, right across the street. The best store is the ABC store where you can get groceries and plenty of souvenirs at reasonable prices. I want to commend Scott McCoy at the concierge desk for recommending all of our excursions and tours. I contacted him before we left NYC and he spent lots of time with me on the phone and was very patient. His recommendations were spot on for the tours we did (see below). Scott is a true asset to your team. Thanks Scott! One other thing that bothered me was that in the resort fee description it stated that we would get 2 refillable water bottles for our stay. When we arrived they gave us a cheap plastic Marriott back bag, which we did not want. This hotel did NOT give any complimentary waters, as our other Marriott in Kauai did. It was very hot in July and we needed to stay hydrated. I asked at the front desk and they said they did not give our the water bottles in the summer, only winter. This really makes NO SENSE, since summer is hotter and that is why we need to hydrate. Anyway, except for the few inconveniences mentioned in this review, overall we enjoyed this resort and would return. Tours we took recommended by Scott: 1) Paniolo BBQ Sunset Dinner - only on Wednesdays (absolutely phenomenal) 2) Big Island Highlands Day Tour - Kailani Tours Experience (great day) 3) Historical Dinner Cruise - Body Glove (best sunsets ever)

What a place! After living on Big Island for years we treated ourselves to a resort stay. Upgraded to an oceanfront Hale at The Waikoloa Beach Marriott Resort. A great property with very nice rooms right on A Bay. Platinum Elite and booked with a 50k cert. Noticed after Online check in that we had an upgrade to Ocean Front room. I messaged the resort with a special occasion request and we got the beachfront Hale. At check in, Queenie, was so kind and helpful explaining all the elite benefits and resort amenities. I thanked the manager directly after check in and gave a bottle of wine and Mahalo card as a way to say thanks for the hospitality. My wife and I were pleasantly shocked when we say the room was over $1k night. No SNA used. The outdoor shower is really fun.