TripAdvisor Traveler Rating

Pros: great location, accessible to stores, restaurants and the beach, staff are friendly. Cons: We book ocean view king room. We did have ocean view but unfortunately it was right in front of the pool which got noisy. The rooms are dated with old furniture, bed was broken with one side that was very sunken in. It was visibly obvious. The shower tiles were uneven and sticking out, just waiting for it to pop out. The towels had stains, the bath mat had holes. We informed front desk and they moved us to the Na Hale suite. When we first walked in, we were impressed but as we were looking more closely, it was visibly dated, furniture was old and had chips, the sofas/chairs had stains on them, it seemed like they rushed to clean it because there was stuff left behind including a dirty qtip on the bathroom counter. The flooring was also uneven and lifting which could be a hazard. The toilets were broken but my husband was able to somehow fix it. The toilet paper holder almost fell off and you can clearly see it crooked and loose. This is supposed to be a 4-star hotel and it definitely did not feel that way. This was the first and last time we will stay here. We usually stay at Fairmont Orchid and always have a great experience there. We thought we would try something new and saw this place as a good location. I hope this review is taken seriously and management improves on their hotel quality given the price that people pay to stay here.

Waikoloa’s Marriott Don’t be jaded by the negative revelations! This resort was amazing! We redeemed 198k Marriott points the perks of being Platinum status got us: - Free parking daily ($30 per day saving) - Free continental breakfast daily ($24 per person savings per day) - Free use snorkel gear for half day - Upgrade to a larger room Miko (hope I spelt her name correctly) was fantastic at check in! Really set the tone for our trip. We enjoyed the activities the resort offers. It was so easy to use their website to check out the schedule and book a reservation. We made bracelets with lava rocks, our own luggage tags with Hawaiian stamps, did a cultural walking tour. I forgot the name of the lady that ran all the activities - she was amazing! The rooms are a bit dated, but we didn’t mind as we only went to our rooms to sleep and change. We picked up poke from a local supermarket and ate on the balcony one day, that was great! It was amazing waking up every morning to videos of the ocean and pool. The hotel grounds are amazing. We enjoyed the fish pond, the beach, the pools (which were open late), watching the luau. Every night, we saw the most amazing sunsets. The Hawaii Calls restaurant has such an amazing staff! Everyone is on top of it, no matter how busy they got. We had the full breakfast buffet one day ($12 per person upgrade), but realized we were fully content with just their continental breakfast which had pastries, hard boiled eggs, cold cuts, fruits and salad bar (with a really good house made dressing). One morning we got our breakfast to go as we wanted to see the Volcano national park. They packed so much for us we didn’t even need lunch! We did do oysters and cocktail one night to enjoy the live music. To our surprise they have a HH drink menu that runs all night. The oysters were “meh”. This hotel is also walking distance to Kings Shops and Queen Marketplace so you could easily explore more dining options with a short walk. The only thing I could’ve wished differently for this place is if we had a later check out. Check out was strictly at 12pm because they were sold out, but granted us till 1pm at the latest. Overall- I highly recommend this hotel!

Not a great experience except for the valet RJ! He literally saved the review! We arrived at the hotel at 2:40pm. Of course, we could not check-in until 4. They said they would contact us when the room was ready. At 4:30, we still had not received notification. During the wait, I went to ask the concierge a question. He was not helpful and a bit rude. I went back to my nice rocking chair and waited. At 4:45, I got back in line to check on the room. Two people in front and it still took 37 minutes. Our room was ready, but the check in lady didn’t even offer us a polite smile or simple greeting. It was like we were a nuisance checking in. The room was fine. The pools were beautiful. The next morning, we were headed out for the day. I was on crutches so my husband came to pick me up. RJ, the valet, started talking. He asked about the plans for the day. He offered suggestions to our plan. He offered towels for our swim but we had our own. He was so friendly and kind and just made me feel better. Was it the crutches??? I had not planned on getting hurt. I had planned on having a great time at the Marriott but instead I have almost no desire to return. Maybe service and attitude are less than stellar since there is one other Marriott resort and a Westin so Marriott fans have little choice.

My in-laws are Marriott Vacation Club members so I've stayed at quite a few of their properties now, this is by far the nicest I've ever stayed at. The grounds are extremely clean and immaculate. The rooms are very spacious and comfortable, filled with amenities. We had an excellent pool/ocean view from our balcony and enjoyed waking up to it every morning. The pool was incredible and so were the hot tubs. I heard some people complaining that were weren't closer to the beach but that's because of the cool fish ponds which is so unique and fun. I will say the beach is pretty rocky and the water is pretty murky which kept me from swimming in the ocean very much. We had excellent service everywhere from the front desk, to concierge, to the bar, it was all great. The prices on property for food & bev are high but what do you expect you know? It's a resort. I thought the shop was cute and had a decent merch selection. Bottom line? I would absolutely stay here again and highly recommend it.

Beautiful resort. Well maintained grounds and rooms. I am a platinum elite Bonvoy member. I should have been given an upgraded room (not one that overlooks the parking lot). But somehow that got screwed up. When I brought it to management attention- they were more than apologetic. Elizabeth (front desk manager) and Kristy ( platinum and titanium concierge) immediately sought to make things right. We appreciated their professionalism. I am entitled to late check out - but again the front desk brushed me off. Elizabeth and Kristy also rectified that. Not sure where the communication gap is - but they are on it. Luau is a bit pricey but the food and drinks were good. Matthew and Kathy (concierges) were helpful with tour and dining suggestions. If you want an off property good quick meal, check out the Island Market which is within walking distance. The beach has lovely, clear, calm water with a sandy bottom and the occasional sea turtle floating by. You must maintain a 10 ft distance. Staff is friendly and professional. We would stay again.