Feb 23, 2024
I booked a double room, ocean view for an exorbitant amount of money but it was vacation and I wanted to be able to enjoy an ocean view room. When I checked in, the desk agent told me that she had ‘upgraded’ me to a pool view room. After I informed her that I had paid for an ocean view room, she told me that she didn’t have any. She offered me a $200 credit. That was clearly insufficient for what I paid. After insisting that we speak to the manager (who never showed his/her face), she returned 10 minutes later to say she was able to accommodate the request on the top floor of the hotel. When we arrived, it was a pool view room, with a glimpse of the ocean (like nearly every other room in the hotel) on the top floor.
Beyond the bait and switch, the hotel was run down, the food was awful and the service unsatisfactory. Don’t stay there. There have to be better hotels for the money nearby.
Feb 16, 2024
We have had the absolute worst experience here. We checked in yesterday as the keynote speaker for an event, with a reservation for a two bed room. We were tired and ready to relax after a long flight. When we got to our room we saw it was a single king bed, so we called down and reported the error and were told to bring all of our luggage back to the front desk. We carried everything back down, and then were told that they were out of double rooms. Which was interesting because they gave the person next to us an UPGRADE on their double room so that they could have an ocean view. We waited for a half an hour for a manager to come help us, and were told that the best they could do was to send up a cot. They did not offer us help with our bags, and my mother and I (she is 73) had to carry our bags all the way back up to our original room. We also asked for foam pillows bc of a feather allergy. The cot was delivered just inside our door with 2 extra feather pillows, no effort was made to help us set it up. My mother and I struggled for 15 minutes to get it over the border between the carpet and the wood flooring and it almost fell over on us several times. When we did get it set up, there were springs popping out of it. I got no sleep. What a horrible way to treat people. The utter lack of respect, the loud parking lot noises of feral cats fighting all night, the view of the dumpster, the smell of mildew in the room, the abhorrent service… do yourself a huge favor and never come here. We come to the islands twice a year and in 20 years have never had an experience like this. I can’t believe I’m saying this but I can’t wait to leave here tomorrow. 0/10. I hope they read this and do better so that they don’t ruin anyone else’s trip.
A great place
Feb 15, 2024
An absolutely wonderful experience at this Marriott. We stayed in a room with a resort view (2291) on the north wing of the hotel which had a beautiful view of the landscaped grounds and in the distance the ocean.
Thought it was a well apportioned room with a small lanai. Bathroom was decent and not too small.
All interactions with staff were great. Prices for food were actually decent for a resort hotel and the food was very good. Did not eat any dinners on the premise.
Beautiful infinity pool and it is just a short 100 yard walk on a scenic path pass fish ponds to a beautiful beach. Good swimming because it’s a cove however poor snorkeling. Watched whales break a mile offshore and friends saw turtles to the south near Lava Lava Beach Club.
The overall vibe at the hotel is very chill and it was mostly families or people over 50.
No easily accessible bar by pool.
Wonder relaxing week at the resort.
(Margate City, New Jersey)
Jan 27, 2024
My wife and I stayed for the first time in the Vacation Club section. We couldn’t have been happier. Our room was clean, spacious and well setup. Every employee we encountered was friendly and enthusiastic and I mean even the gentlemen who gave us our towels. The pools are very nice and we never had a problem getting chairs. Lane the server at the pool was always around to take care of us. We enjoyed the on site restaurant and bar. We also loved the fact that the Kings and Queens shopping centers are so close for restaurants, grocery store and shopping. The beach is beautiful and the stroll to get there past the fish ponds is beautiful.
Thank you and we will be back. The Hawaiian Big Island is fascinating.
Great Amenities But Building’s Infrastructure Needs Updating!
(Scarsdale, New York)
Jan 25, 2024
There are many wonderful aspects to staying at the Walkoloa Beach Marriott Resort & Spa. Their staff is exceptionally caring and dedicated to trying to make their guests happy. Their pools and outdoor grounds are beautiful. There is a separate kids pool and various heated pools and hot tubs on their property. However, the infrastructure of the hotel is in need of a major overhaul and according to a few folks who are staying in the Marriott Timeshares in a separate part of the resort, there is talk of doing a major renovation of the buildings. Over the course of our vacation, we found ourselves in the same elevator where the doors would close but didn’t move! There were a few times we took the stairs down from the fifth floor, rather than risk getting stuck in their elevators. The hotel gives each of their guests lovely i water bottles ( that look insulated but aren’t). and apparently there are ice machines and water dispensers on each floor but the machines on our floor didn’t work and the water dispenser in their lobby worked but it filled our bottles with warm water. While I’m certain, there are lovely rooms in the hotel, for the costs of our room, we were surprised by the oddly shaped guest room we were given. Our bed really didn’t fit in the space and as a result, my wife had to get out of her side of the bed to turn off the light by her night table. We were also puzzled by the noises that the door to our room made when closing! I was tempted to buy some WD-40 to see if that would help but felt that was not really my responsibility! I don’t like sounding so negative and to our surprise, we were delighted to discover that the hotel provides their guests with complementary washing machines and dryers. They even provide detergent free of charge! Of course the washing machines are located in the part of the resort where the timeshares are located but they are available for all of their guests. If you are looking for a timeshare at a resort, you might love staying here but as a hotel guest, you aren’t getting the same treatment. For example, as a hotel guest, we pay $30 to self park our car but if you are a member of the “ club “(and have a timeshare) it’s free. I was startled when I looked at the resort’s “ timeshare amenities” and saw that parking was free but as a hotel guest, we were ch$30 a day to park our own car! It’s one thing if they offered “ Valet Parking “! On a positive note, I think the hotel has not only caring staff members who work in their restaurants and registration desks but their house keepers and maintenance folks were also hard working and dedicated to doing everything to make all the guests happy. While this isn’t a five star review, when you look at the gorgeous grounds, you might still find this resort to be well worth the cost! I just felt like a second class citizen compared to the folks who were in their time share club!