TripAdvisor Traveler Rating

This was a pleasant stay for our family and I would return. Pros: 1.) Location is perfect for getting around the island and the beach is excellent for little ones to explore. 2.)The Ukulele lessons were the BEST!!!! Do not miss!! His classes are so engaging and fun. A highlight of our vacation! 3.) Front desk is attentive; all employees were pleasant. 4.) Lydgate Park is wonderful. If you have kids, stay here for the parks and protected kids beach. 5.) The hotel restaurant served excellent dishes and had attentive service. The burgers, salad, and banana bread were delicious! The tiki atmosphere with the lights and music was mesmerizing. (con: the people bullying guests to tip the musicians, "because if they can afford a trip to Hawaii, they can afford to tip the musicians", should be asked to market somewhere else. Inappropriate for guests to be bullied. They can determine for themselves when it's appropriate to tip, just as the musicians can determine for themselves if the job compensates them enough to perform it. Guests are paying a resort fee on top of the hotel fees. They are not stealing the music; they paid for the ambiance.) 6.) Parking lot was renovated and is in perfect condition. (con: not enough parking spaces, so if you park legally, expect t be parked in in the morning) 7.) You can feed the koi fish! The front desk will give you pellets. My kids enjoyed doing this daily! 8.) They have a FREE washer and dryer to use, but just one of each, so good luck. But it's there if you need it and I made good use of it. 9.) I unexpectedly enjoyed the hula dancers. I just wish they had a better location than the lobby to perform. They are all very young girls who take lessons at a dance school and perform at various hotels on the island. I thought this was such a wonderful cultural experience and I really love how this school exists to give these girls this cultural gift. It's very unique and I'm happy these dances are being passed down to the next generation. If I lived in Hawaii, I would enroll my girls! The dancers did a fantastic job and I'm happy to see the hotel support this dance school. Tipping was never asked, but they do have a table of Hawaiian goods for sale. Purchasing from them is an excellent way to support this program. Cons: 1.) Cockroaches are a REAL problem. I live in Houston, so I understand, but this was out of control. I'd turn off the lights and they were EVERYWHERE! Lots of nymphs, so they're not just getting in, they're breeding in there. In their defense, all hallways are open to the elements, so controlling them must be near impossible. I somewhat figure you live with them or have toxic chemicals dumped all over, as that is typically how hotels "deal" with these things when guests complain. Have they tried bait? I hope so! I was really worried about bringing them home. I mean, truly there were probably 50-100 visible in our room at any given dim-light moment- not exaggerating. I went around with my phone's light when the lights were out and "oh dear". Don't leave any open food out that you plan to consume later. 2.) Hotel constantly ran out of outdoor towels, like every day. Why not just buy more? 3.) You must now pay for parking. I figure this is to pay for their new parking lot, but paying for parking feel inappropriate in this location. I was not happy because I planned this trip months ago when parking was free, so this was unexpected. 4.) After a long travel day/night, I just wanted to get to my room, pee, and freshen up, but noooo - they insisted that a bellboy help us. I told the guy that we just really wanted to do it ourselves. He wouldn't let that happen. The last thing I wanted to do after traveling so far for sooo long was make small talk and listen to him "help" us after the front desk already did. He was so incredibly nice, so no offense to him, but no thanks - really no thanks! Then we felt obligated to tip him, arrrg. We were ornery after that.

My room was clean and nice with new fixtures and furnishings. The property needs some upkeep. Both ice makers were broken so I had to ask the restaurant for ice each day. No housekeeping service was available. The beach which many reviews noted as one of its best amenities was unfortunately closed because of all the April rain. The hotel obviously had no control over this.

This place is HORRIBLE from a customer service standpoint. And, they are doing very stupid things for the hotel, their customers and the world: when I walked in to my room, the standalone AC unit's thermostat was set at 62F and the room was 61F! Absolutely ridiculous and unacceptable. The day in Kauai was cool to being with and there was no way this room would get up to a comfortable temp for me - like at least 75F. What a waste of energy (Hawaii uses oil to produce electricity!) and to make it worse, the "manager" tries to tell me that these units change temperatures on their own - that it wasn't done by a person, they just randomly change their temperatures! After waiting several hours, still below 70 in the room, they moved me to a different room. This hotel is very old, it has been remodeled, but not very well. If take a close look, it is filthy (the vent in ceiling in bathroom, look behind the furniture, etc.) The bed - they do not use a mattress pad, and they do not have a top sheet! The Keurig coffee maker is so old and gunked up anything made in it tastes horrible. I complained about that and they brought another machine that wasn't quite so bad, but still desperately in need of cleaning. And, to top it all off, in the new room, I leave for the day and set the thermostat on the Daiken split unit to 78. When I come back ready for shower and bed after 8pm, housekeeping had changed the temperature to 70! And,. the manager again tries to give me the ridiculous excuse that these systems change temperature settings by themself. I pity the poor koi in the porrly maintained murky water. Everything about this place is wrong. Unlike most of Hawaii tourist things, they know nothing here about Aloha or customer service.

We booked our family of 9 five months ago. Four rooms with 2 adjoining. Upon check in the front desk staff stated the hotel does NOT have adjoining rooms. This is contrary to both the hotel's website and the call to confirm. The front desk blamed my travel agent, us, and Delta vacations. Further, I was told rather insistently by a staff member looking at my reservation that we had booked 4 standard rooms but we were upgraded! I told her my paperwork clearly stated ocean view and I showed her the hotel website. The necessity of adjoining rooms was important because we needed two adults in one and 3 children under the age of 10 in another. The hotel was advised of all of this. One of the managers approached me and said the resort fee would be waived on one of the rooms. It was not. We're talking $250. The hotel itself and the location are fine BUT you cannot depend that your reservation will be accurate and it smacks of bait and switch. You book ocean view and the front desk tells you you booked standard. The corporate office has been notified and it is non-responsive. There are lots of hotels on Kauai. Don't consider this one.

4.5 STARS!? I last stayed here 11 years ago when it was called the Aston Hotel, was $80/night, and in desperate need of updating! Despite other Yelpers' more recent complaints, I think Hilton has done good job overall updating the property. We got a Costco deal for $3700 with round trip airfare, convertible car rental, and this hotel for 7 nights, with a $40/day food credit...I guestimate about $300/night? PROS: -Great customer service from all the staff -Clean, modern, comfortable rooms...ground floor rooms have little non private patios which are great for drying swimwear. -Microwave, Fridge, Coffee Maker, and big LCD TV -Walking distance to Lydgate beach park...nice snorkeling! Folks whom complain that its too far are either lost, or in poor physical shape. -Free Coffee in the lobby in the mornings, free fruit juice in the afternoons. -Free water bottles. Water filtration machines. -Pools and a jacuzzi that could be hotter and use more functional jets. -Central location on Kauai, great if you're visiting both the north and south. CONS: -Air Conditioning unit was rather loud. -$25/day for self-parking...it was free 11 years ago. -Besides Lydgate, nothing else in walking distance. -Breakfast entrees are expensive! Luckily we had that $40/day food credit, and outside restaurants actually aren't much cheaper. -Mamanhune's Bar closes rather early at 10am. Expensive drinks, but standard for Hawaii, and you can always BYOB. Despite the Cons and high costs, I'd likely stay here again on my next Kauai visit, not sure if that will be another 11 years or not. The competition is even more expensive and probably have similar Cons.