Hilton Garden Inn Kauai Wailua Bay reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

1741 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Great Location and Views

shellygirl (Raleigh, North Carolina) on Feb 23, 2024

This hotel is in a great location. It's right next to a beautiful beach park that has nice places to swim in reef-protected beach pools and a beautiful walking path. The views from the hotel, both in the restaurant and on the lawn sitting in the adirondack chairs, is gorgeous. The day we arrived, the wind was very high, so the swaying palms and mist in the air created a very beautiful view. I really enjoyed the flock of red crested cardinals that wandered around the lawn one day. They were amazing. There are also a number of beautiful feral cats that are in the park. Don't worry; if you don't seek them out, you won't even see them. The staff are very good. Everyone is friendly and polite. We thought we were going to have our vacation ruined when we showed up after traveling from the east coast of the US, and Fox News was on the lobby TV (HATE TV). I asked if they could put it on absolutely anything other than that, and they let me change it. I put it on National Geographic, thinking that was appropriate for Hawaii. Housekeeping was good, and seemed to get things cleaned early in the day. We had an ocean view junior suite, which was a nice corner room with windows on two sides. The view was nice, but unfortunately there was no balcony. I knew that in advance, but I just wish they had them. We sat out on the lawn to have our wine and cheese for dinner one night instead. As diamond members, we each got $10/day for food/beverage. We spent it (plus some) each morning for breakfast. Breakfast was pretty good but expensive. I know it's Hawaii, but not including coffee ($5) or toast with breakfast was kind of bad. I realized the 2nd day that there was coffee in the lobby. Also, the potatoes they served with breakfast seemed like just boiled potatoes with no seasoning, butter or anything. The omelet I had was very good, though, and the bacon they served was nice and crunchy. They mention having free bicycle rentals, but the concierge told us you have to drive down the street to get them, so we didn't do it--just wanted to go down the park path for a bit. They also have free coolers and beach mats, but we didn't try to get them. Not sure if they are on property or same as the bicycles. They have an ice machine on the first floor and a nice bottle filler too, and that was very appreciated. The website says there's a charge for parking, but we were not charged.

TripAdvisor users rated this property 2 out of 5

Old place

ruda981 (Southampton, New Jersey) on Feb 22, 2024

Place is showing its age only one restaurant open outside on a very windy evening severely under staffed rooms Muskie and damp and old needs a remodel Charge $25 for parking ridiculous and $25 for a hot dog I realize it’s a island but a dollar hot dog for $25 is plain nuts If I were you find a better place

TripAdvisor users rated this property 5 out of 5

If you can afford it, stay in a cottage

Heidi K on Feb 12, 2024

We really enjoyed the spaciousness of the cottage. It had a seperate living room, bedroom, huge bathroom and a kitchenette with a sink, mini fridge, microwave and table. Which was enough for us to supplement our meals with some groceries. The stock photos show dishes but we didn't have any so we had to purchase some paper plates, silverware, cups, etc. We really enjoyed the outdoor space surrounding the cottages. Private, spacious patios. And a parking space directly in front of your cottage. We had both units, we were on one side, my mother-in-law was on the other side. She loved sitting outside enjoying the weather and the green space surrounding her unit. The main hotel rooms don't have balconies. If you're on the ground floor, some have sliders with pea gravel patios, which are incredibly close to your neighbors and usually face the pool so there is no privacy at all. And the oceanfront ground floor rooms don't even have that, they only have windows. The lobby was gorgeous. But some exterior areas needed some tlc. Parts of our cottage seemed recently updated. We had a couple of issues when we checked in. Nothing major. But maintenence was on top of it. Came quickly, with a smile on their face, and fixed the issues. I was impressed with how they handed it. The $25 resort fee is included in the price of the room. Resort fee includes fun activities like a lei making class, hula lessons, ukulele lessons and a two hour bike rental. Unfortunately the bikes are not on site and you need to go to Kapaa to use them. They really need bikes on site because there's a great bike trail at the nearby beach. I loved the lei making class, didn't have time to do the others. There was an additional $25/day parking fee. We had breakfast twice at The Garden Grille. Great food, big portions. They no longer have a breakfast buffet, you order off a menu. Had dinner at the tiki bar. Also, great food, big portions. What this hotel lacks is a fine dining option for dinner. Mamahune's is the only option for dinner. Sitting on high bar chairs or adirondack chairs for dining was a bit too casual for me. I don't know why they don't serve dinner at The Garden Grille. Seems a waste to only use that space for breakfast. We thoroughly enjoyed the luau/fire show. Very well done. Excellent performers. All the food was fantastic. Due to weather it was indoors, but they had a beautiful Polynesian designed ballroom. And when we were done, it was just a few steps back to the cottage. This hotel has a short walking path to Lydgate Beach, so the location is awesome. Pools are a bit small but with a great beach nearby, who needs a pool. We found everyone to be friendly and helpful. I would definitely stay here again - in a cottage.

TripAdvisor users rated this property 5 out of 5

True Aloha Spirit

Jill V (San Antonio, Texas) on Jan 31, 2024

Beautiful resort on the ocean. Every person who works there was friendly and helpful. Hotel has 2 pools, an ocean view, lots of green space to take walks, a nearby spot where you can snorkel (excellent area for children or beginners.) 2 large playgrounds and picnic tables nearby. We were fortunate to be upgraded to a cabana, what a beautiful room, from our door we could be on the beach in under 3 minutes (walking). The room was clean, comfortable and quiet, with a parking space close to our door. Hotel had a full service breakfast as well as a tiki bar that also served food. Hotel is 10 minutes from the airport and about 15 minutes from restaurants, shopping, and grocery stores. There are several activities for no charge including ukulele lessons, lei making, local vendors and morning yoga. Gretchen and Cina at the front desk were great, as well as Nissa in Mamahunuesy and Dr. Brook one of the yoga instructors was wonderful making our yoga experience therapeutic as well as relaxing. I would not hesitate to go back next time in Kauai, they really did contribute in making my vacation relaxing and fun!

TripAdvisor users rated this property 1 out of 5

A waste of an otherwise great location, due to less than attentive property management

ruthmP5729TE on Jan 22, 2024

1) jacuzzi broken - no signs of fixing 2) no body soap in rooms - only alternative is face soap 3) fire alarm in the middle of the night - no evacuation, no explanation, no apology, no compensation 4) service overall only satisfactory at best - better service might’ve compensated for other shortcomings

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