TripAdvisor Traveler Rating

I think we had the best room in the hotel so my review on that reason alone would be 5 stars. Beach and pool views with easy walk out, etc. The lobby was lovely and active with musicians, craft fair and Olympics going on on big screen tvs. Nice. However I would not recommend using any if their conceirge desk services. It had a disrespectful, humiliating interaction with conceirge person. I asked to speak to management about and they said conceirge rents out the space. They gave me name of group but very difficult to actually contact live person to share feedback. No one should be treated like I was as a visiting guest. Shame. Plenty of other sources to book excursions and discover local highlights. Avoid this hotel conceirge services. Safe travels

Hotel needs updating, stayed in main hotel 2 nights and cottage 3 .Cottage. Cottage was very dated and in need of many repairs, updates. Property is located next to sewage plant and smell never went away. Could not sit outside because of odor. Stay was friendly enough. Very disappointing stay.

THE most UNcomfortable beds ever!! The hotel itself is conveniently located and the grounds are beautifully situated on the bay, the staff is attentive and super friendly and breakfast was pretty good but, after 5 nights of fighting for sleep and comfort, none of that matters! Instead of the much needed rest & relaxation I came to Hawaii for, I have new pains in my hips and lower back. I expected better from a Hilton property!

As a Hilton guest for over 10 years, this was the most disappointing stay I’ve experienced. The room had a noticeable damp, musty odor and did not feel fresh or comfortable. Housekeeping was inconsistent throughout our stay — trash and used dishes were often left behind, and fresh towels were not regularly replenished. Service was also below expectations. Interactions at the front desk and breakfast café felt unwelcoming, and the included breakfast was very limited, with items frequently missing from what was advertised. The most frustrating experience happened on our last day. After checking out in the morning, we returned around 2 PM following an ATV excursion, completely covered in mud, and asked if there was a hospitality room available for a quick rinse before our flight. We were told there was no option and no availability. In many years of travel with Hilton and other brands, we have never encountered a situation where no basic accommodation could be offered to guests in this condition. This stay did not reflect the level of service, cleanliness, or hospitality I associate with the Hilton brand. I am sharing this feedback in hopes that management reviews these concerns and takes steps to improve the guest experience for future visitors.

RUDE MANAGER. SLOW SERVICE. Stayed for our last night to easily fly home. Arrived at 3 pm (standard check in time) to check in, forced to wait over an hour for rooms to be cleaned. Requested help, treated very rudely by manager. When finally given keys, they did not work and had to go back to desk. Escalated situation to corporate, no help. Very disappointed.