TripAdvisor Traveler Rating

DO NOT STAY HERE .... I had this Hilton double charge my account on Thanksgiving day from a mistake, I was hung up on , had NO Aloha whatsoever... But it seems many others here have had the same service.... Hopefully someone from there parent company goes thru all the terrible reviews here and elsewhere and changes management and staff!!.

The hotel is poorly managed. They charge $25/day if you park your car in their lot. Rooms are infested with roaches. I have a guy walked to me and told me that he has another week booked by they are checking out because of roaches in the room.

I should have read the negative reviews of this hotel before I booked. Our room was never cleaned our entire stay, no hot water for hours, flying pest, a window cleaner poured dirty water into our room, and a filthy room with rusted equipment. But worst of all, it was the complete disregard by the employees. None of the management returned my calls and messages including Amy, Jennifer & Marc. The stay was terrible from the beginning with I contacted the hotel during the shutdown to see what woukd happen if my flight was cancelled or delayed. No one replied. It was the wirst experience ever.

Longtime Diamond member here, and honestly — this hotel is in rough shape. I stayed in 2017 when it was lovely, but now it feels run-down and neglected. This time we stayed as a family, a group of six people across four rooms for over a week. The carpets smell of mildew, common areas are dirty (don’t look in the corners), and everything needs a serious refresh. Our first room reeked of mold/mildew and had a broken deadbolt on the door. After hours of waiting past midnight, we were finally moved to a different floor — but only to a room with two queen beds instead of the king we paid for. Other family members’ rooms had inconsistent housekeeping, and one hallway had a flattened dead gecko in the carpet that stayed there for days. Food is mediocre at best. The buffet is gone; breakfast is à la carte and hit or miss. Most staff seemed disengaged except for Clint (or Cliff?) at the front desk (tall man with white hair) — he was fantastic. Give that man a raise! Pros: decent pool, nice tiki bar, small public beach, close to the airport, and cheap price. Cons: mildew smell, old carpets, poor housekeeping, “resort fee” with barely any amenities (aka 1 towel per person and water each day), and limited food options. Sadly, this is my fourth disappointing Hilton in six months. It’s NOT a resort — just an aging hotel that badly needs renovation. Would not stay again.

Before booking our first Kaua’i island trip I did a lot of research. Talk about a perfect location! Do not let the reviews about the rooms and grounds make you change from staying here. We had an amazing stay. Rooms we clean, the staff/people were wonderful, the tiki bar was so convenient and had yummy Mai Tai’s. The views and pools are great as well! Our favorite thing about our stay had to be Curt at the front desk and lobby. You talk about a funny guy and extremely helpful for any question, joke, or guidance you may need for the island. He made our trip so fun and we would look for him any chance we could just to talk to him! He will be your new BFF for sure, we promise!! Thank you, Curt! We will be back to visit for sure!