TripAdvisor Traveler Rating

This hotel is not only cochroach infested (and the roaches are everywhere), but has a front desk staff that does not care about customer satisfaction. They have hundreds of rooms only 10 of which open onto the parking lot, but refused to change our room to any of their rooms that weren't among the 10 facing the parking lot. They kept saying "maybe tomorrow", but never did it. The pool is also ridiculously small.

I was a little unsure about staying here after reading the reviews. Front desk was helpful and Jaki was so nice after we had a long day to check us in. We stayed for 2 nights room 1303 top floor king bed, and it was so relaxing. The rooms are outdated but clean. That's why I have it a 4 star rating. There’s not many options for dining just the tiki bar which was fun with beautiful views of the ocean. I wish I could remember the servers name but she a great! They didn't have poke nachos on the menu but she made it happen for us! Breakfast was yummy as we ate both mornings in the hotel. Serena was our sever and very attentive with a smile! The staff are so nice and welcoming! What was surprising was the views right out back...beautiful ocean just steps away!

I think we had the best room in the hotel so my review on that reason alone would be 5 stars. Beach and pool views with easy walk out, etc. The lobby was lovely and active with musicians, craft fair and Olympics going on on big screen tvs. Nice. However I would not recommend using any if their conceirge desk services. It had a disrespectful, humiliating interaction with conceirge person. I asked to speak to management about and they said conceirge rents out the space. They gave me name of group but very difficult to actually contact live person to share feedback. No one should be treated like I was as a visiting guest. Shame. Plenty of other sources to book excursions and discover local highlights. Avoid this hotel conceirge services. Safe travels

Hotel needs updating, stayed in main hotel 2 nights and cottage 3 .Cottage. Cottage was very dated and in need of many repairs, updates. Property is located next to sewage plant and smell never went away. Could not sit outside because of odor. Stay was friendly enough. Very disappointing stay.

THE most UNcomfortable beds ever!! The hotel itself is conveniently located and the grounds are beautifully situated on the bay, the staff is attentive and super friendly and breakfast was pretty good but, after 5 nights of fighting for sleep and comfort, none of that matters! Instead of the much needed rest & relaxation I came to Hawaii for, I have new pains in my hips and lower back. I expected better from a Hilton property!