TripAdvisor Traveler Rating

We recently experienced our sixth visit to Jamaica, first time at this resort and our first hurricane while there. The resort did an excellent job in preparing for the hurricane. We received several letters in our room to inform us of what was happening. Due to the setup of this resort, we we're not confined to our room the day it hit. We were able to to go the buffet, coffee shop, lobby and sports bar without having to go outside (which was no permitted). The mountains behind us help block some of the winds and even though there were still several trees down and minor damage to the grounds, they worked very hard to clean it up and let us enjoy the rest of our stay. We would have appreciated a little more correspondence after the storm regarding what was open and what wasn't etc., but they were very busy with clean up and we were patient. Otherwise, besides the storm putting a little dent in our stay, here were our pros and cons for the resort overall: Pros: - The food was pretty good. Only the buffet was open to us for 4 of our days because of the storm but overall it was still good. - The lazy river area was beautiful and an added bonus. - Everything was clean and well maintained. Housekeeping was very good and very friendly. - Most of the staff was very friendly. Cons: - The rooms were decent size but the bathroom was very small and there was no bathtub. The addition of a magnifying mirror would also have been appreciated. - There are not near enough umbrellas around the pools. - The beach area was very odd. There was a small beach where most of the people used but the few chairs they had were on an incline and not comfortable. The bigger beach area had a ton of chairs and some umbrellas but they sat back quite a ways from the water and they built a row of cabanas in front of them which totally blocked the views. Hardly anyone used that beach and it was better than the smaller one. - Also on the beach were signs warning of sea urchins. So take water shoes! All in all though, it was a nice trip. We probably wouldn't stay at this resort again as we typically like adult only resorts but we used points for our stay and can't complain. I would recommend it for families.

The grounds of this hotel are spectacular similar to other hotels in the Montego Bay area. The food was good. You can tell they invest in having a good chef. The room was clean but dated. The staff were hit and miss…some ok and others not. Overall, it has been the least welcoming hotel that I’ve ever stayed at in Jamaica. The worst part of the stay was when I returned from a day’s trip with a killer migraine and low blood sugar, 2 of the employees who are supposed to greet and assist guests, watched as I came out of the car that dropped me off. They were talking to each other near the main door. They did not move to offer any assistance as I struggled with my bags to walk that extensive distance from the drop off location to get into the lobby which is unusually a great distance compared to most hotels. They both stared at me as I walked by them standing at the lobby door no greeting whatsoever. I went inside and sat in the lobby to wait on the person who drove to park the car. While waiting, the taller of the two, Preston, came in and from a distance asked if I was checking in. I motioned to show him that my head was hurting and I couldn’t reply to him just then. He returned outside. As the person who dropped me off came in and we started walking toward the elevator to get to the room, I heard someone shouting, “Miss! Miss! Miss! Let me see your wristband!” Warner, the shorter of the two men, chased me down like I was a common criminal. I have never been harassed more or been made to feel like a criminal. People started to stare. Guests already have to pass through the security gate where they verify your validity to enter the property. I therefore believe that Warner’s behavior which caused me embarrassment in front of other guests and staff was unnecessary and unacceptable. That was not the only bad experience with staff but it was by far the worst. At check out we were not asked how was our stay. This has been the worst experience I’ve ever had in Jamaica and I will not return to this hotel nor would I recommend it to anyone.

our stay here was one of the best experiences we have had! We came for my 60th BIRTHDAY, JULY 11TH. We dined at THE RUM FACTORY that night. ALL THE STAFF was extremely friendly and helpful. There was also another one who really stood out to us. His name was Aston and he worked at the Mango restaurant. HE WAS AWESOME ASTON!!! We also enjoyed the SPA, the service there was GREAT!!! THE KIDDIE POOL WAS LIVE, THE FOOD WAS UNIMAGINABLE. OVERALL EXPERIENCE WAS 100. WILL DEFINITELY RETURN IN THE FUTURE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We have all experienced challenges following Hurricane Beryl, and as a single mother, I could not bear to see my daughter suffer without electricity for days. I chose Hilton for their operational water park. After numerous attempts, I finally spoke with agent Richard, who convinced me to book a stay. Upon arrival, the check-in process was a bit slow due to only three agents being available. The welcome drink was delayed, and only alcoholic beverages were offered, which was disappointing. However, Sharlet at the front desk made the check-in process pleasant with engaging conversations. The highlight of the trip was receiving an email from Chadane offering special packages, and the all-you-can-eat Lobster Thursday night made my daughter's week unforgettable. Aston by Mangoes ensured that we were well taken care of at the water park. Meeting my former colleague Shelly, the entertainment manager, was a pleasant surprise as she made sure my daughter had a great time participating in various activities. Encountering another old colleague with her children added to the joy of the trip as my daughter had companions at the water park. It seemed as though Hilton anticipated our arrival and ensured our needs were met. The only downside was when I asked a water sport/lifeguard for assistance with an umbrella by the pool, and he rudely suggested that I move it myself. Despite this incident, I chose to focus on the positive aspects of the trip, such as my daughter's enjoyment and the friendships she made. Therefore, I have rated the hotel 4 stars. Thank you for making locals feel welcome at a hotel in our own country.

I just want to review my recent visit to the All Inclusive Hilton Rose Hall, Montego Bay. Pros: Wide variety (meats, poultry, grains, soups, vegetables, fruits, desserts, breads, porridge, drinks, etc.) of tasty Caribbean and other cuisine (baked, fried, sautéed, stewed, boiled, raw) for breakfast, lunch and dinner at the Buffet; enough seating area; and well attentive dining service (those hard working waiters who catered to our every need, cleaning the tables, refilling drinks even my 24 oz water canister with hot water, and even getting me plain yogurt at nights). — Then there are the other eating facilities besides the Buffet service. I really liked the food and the staff of the Seaside Grill for lunch. — Our Ocean View rooms on the 7th floor were well kept and serviced by Jacqueline and her accommodative staff, with the required amenities. And I just loved the morning views from the terrace. — Outside amenities I will not forget: friendly accommodating staff; enough beach towels and chairs; the Sugar Mills outdoor hot waterfall spa tub; exercising in the swimming pool; floating in the tubes around the course of the Lazy River, … and best of all swimming, diving, floating and bobbing up and down in the warm, delicious Caribbean Sea. Cons: There were so few that I prefer not to be nit-picky and not mention because the pros far outweigh any negativity. — I would love to return to this specific Hilton … (just wish it wasn’t so pricey).