TripAdvisor Traveler Rating

Disclaimer this is a family resort. This property was amazing. There was an abundance of food. The pools were large, and the lazy river was the best! The beach access was ok. The food was ok-resort tourist food. I did enjoy the fact that many events were available throughout the day. I would definitely stay here again.

This was a wonderful experience. As early as arrival I was treated well. Greeted with pleasant smile and wonderful costumer services. Check in too a little more time than I would have liked though. Our room was ok, a bit outdated in my opinion and especially the bathroom but I slept comfortably. The staff is friendly and pleasant, the food was wonderful. The kids club was ok as well. The night time entertainment was a little different, i liked that and alot of family fun. One of the best staff that I've had the experience of meeting in a long while. I really enjoyed my stay, it was so cozy and comfortable and I would definitely go back.

Overall, a great holiday. Pros and cons below. Location : very short trip from the airport but as we wanted to chill out, we didn't explore any areas outwith the hotel however from our airport trips, it did seem that there were no shops etc. in the immediate vacinity. Check-in and Reception Staff : Generally, the staff were very pleasant and helpful but despite the number of staff at check-in, it took around an hour of standing and waiting which, after a 4 hour drive to the UK airport and 10 hour flight, was really exhausting. At particularly busy times. more staff need to be allocated for check-ins. Shops : one shop on the ground floor offering a variety of goods including clothes, souvenirs, swim accessories, medicines, sweet and crisps. Pools : Lazy River and surrounding area was great for children and adults; main pool was nice but a little cold for some. Rooms - clean and spacious - perhaps a little tired but perfectly acceptable; beds very clean and comfortable; housekeeping service attentive. Mini bar was stocked with beers and soft drinks as required, at no cost. Food : good choices at the Fresh buffet each meal with some different themes each evening; other restaurants were variable with the Italian meal being particularly disappointing with very small portions.. The pizza and jerk huts offered delicious snacks but were a few minutes walk away from the main buffet restaurant where pizzas were never an option. Didn't try the steakhouse (additional cost and a walk away from the main hotel complex); and the Rum Factory whose menu didn't inspire us to try. Eating in the evening, apart from the Fresh buffet, had to be booked and places were quickly taken up unless you bought a bottle of wine at around $38 in which case, you could book easily. Some restaurants do not open on certain evenings. Bars : Several bars offering a wide selection of drinks including cocktails and premium spirits but the "champagne" although very pleasant and palatable, was more like an apple juice with a very low alcohol content (I tried to see from the bottle but couldn't find any details - I suspect around 4% or lower). Staff : Most staff were very pleasant and helpful but some seemed not to enjoy their jobs. Entertainment and activities : various activities offered throughout the day and entertainment in the evenings which were all of reasonable/good quality but the influence of music was heavily on reggae while the more traditional and delightful steel band sound seemed to be confined to one event on Saturday, outside of the reception area. Karaoke and discos were offered in the later evenings but with a small child in tow, we did not explore these. Children's club was also available but due to the attraction of the Lazy River and main pool, our small child didn't use these. Other : Smoking and vaping are only permitted in three outdoor areas of the hotel - one at the front of reception which is reasonably accessible; the other two are at the furthest points at each end of the hotel grounds and are particularly inhospitable with either no seating or one or two very uncomfortable seats. Smoking or vaping is not permitted on balconies or any other areas and may be subject to a $250 fine. Despite this, we saw people rolling joints and smoking them next to the Lazy River where lots of children were playing; and my room smelt of cannabis for a couple of days due to the occupants of the room next to mine, smoking it (presumably on their balcony). In addition, one of my family members was actually offered cannabis by one of the staff working in the area of the Lazy River. Meantime. I, as a vaper, had to trek downstairs to the area outside of reception, each time I wished to vape. All the smokers I met (there were no other vapers for the first 9 days so I assume that lots were breaking the rules), complained about these restrictions which are unusual in most resorts around the world. Confining smoking/vaping to most outdoor areas plus balconies seems more sensible and if the smokers allow the discernible smell of smoke to permeate their rooms, then the $250 charge may (?) be reasonable. As a vaper which emits no smell, I felt that I could not risk doing so on the balcony in case it was observed and I received a fine. Overall. as I have already said, I would highly recommend this hotel for its location/price/facilities etc. unless you are a smoker/vaper.

We had a terrific time at the Hilton Rose Hall Resort and Spa. Many things to like here: first and foremost, the people. The staff are kind, generous, attentive, and helpful. Shout outs to O’Neil the entertainment/fitness guy, Mikail an awesome server, Roan an awesome bellhop, Andrea at the beach bar, Collins in the Rum Factory, Jammeal in entertainment, Jahdeba at the front desk. There are many more excellent staff members at this hotel. We had no negative interactions or encounters. Everyone was friendly and wanted to make our stay a success. The rooms are great--clean, quiet, very comfortable beds and pillows! Great views. The food is very good, especially the Fresh buffet. The entertainment was also very good--the Michael Jackson Tribute show was honestly one of the most amazing things I've seen. Other great entertainments were the reggae bands, the illusionist (magician), the jazz bands, and the steel drum band (they were phenomenal). The hotel itself is nestled along the coast in a beautiful location very near the airport. Transfers to/fro are quick and no problem. I give this resort very high praise.

We were here for a family members wedding, so with that being said, this resort would not have been our choice. We arrived early (10am) and told check in was at 4p and our rooms would most likely not be available until after 1p. We were able to stow our things in a family members room and enjoy the resort. It wasn't until after 430p that our rooms were ready. Our room had dead bugs on the bathroom ceiling. The room itself was basic. It looked out on the roof of the lobby, where workers were working on daily. At night we found the smoke detector to have a strobe effect on the room. And could hear noise from other rooms and the night club. The conditioner was empty in the shower and upon asking for it to be refilled, they provided a new bottle but left it on the floor of the shower the whole week. The drain cover in the shower was also dislodged and would slide off leaving the 2" drain hole. Not really sure if they changed the sheets daily, but did make the bed and towels were replaced daily. Nothing was moved on the counter or desk daily, dust did accumulate on the desk. The swim up bar at the lazy river was disgusting. Dirty glasses and dishes lay there for hours and the area just looked dirty. Didn't stay here very long. The other bars were ok and service was sometimes with a smile. The beach has seaweed daily. I saw them trying to use a bobcat one day to clear it. The water was warm but cloudy. It was extremely windy, causing the ocean to be rough. There was food/ bar service at the beach, but the waitress forgot orders and mostly took 30 plus minutes for her to return with drinks, sometimes. The food choices at this resort were limited. The buffet was open for breakfast, lunch and dinner, but the flavors blended together. Very few changes in food each day. Lunch was offered at Mangoes, pizza available and jerk chicken. Again nothing great. Dinner was either at the buffet or try one of the 3 restaurants which required reservations by buying a bottle of wine. Any steak or lobster also costs an up charge. The Italian restaurant brought out the appetizers and soups and salad all at once. Most desserts were packaged desserts. Nothing made fresh. We bored of the food here very quickly. Overall this place was just ok. Lots of families and little kids running around, with mediocre food and accommodations. It was a cheap week for us, but I will not return. Prefer to pay more and get more elsewhere.