Hilton Rose Hall Resort and Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

6092 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Graduation present

lanayw2022 on Jul 01, 2022

My daughter graduated from high school and this was her present. We had an awesome time! Enjoyed the service, food and activities. Beautiful resort! Would definitely go back again. Though the wi-Fi wasn’t as strong. Hard to communicate on what’s app.

TripAdvisor users rated this property 5 out of 5

What's not to love?!

GG929 (Houston, Texas) on Jun 30, 2022

Jamaica. All-inclusive. AND a lazy river! What's not to love? Truly fun for the whole family! This resort advertises a water park which is a lazy river with two slides. It was super fun and where we spent most of our time. Loved that it wasn't too difficult to get a tube, even when it was crowded. Wake up early to get the best chairs by the lazy river. That's where the swim-up bar is so that crowd can be a little rowdy. The pool doesn't offer much shade (even with the umbrellas) so not a lot of people hung out there, from what I saw. The hotel has gorgeous views and I think an old sugar mill within walking distance, just on the other side of the golf course. The grounds are well kept, completely walkable, so it was fun to explore. We were not disappointed by the food and drinks. Get the jerk chicken and festival from the stand -- you won't be disappointed!!! Also, if you bring your own cup (I had a Yeti), they'll use it for refills. The games during the day and entertainment at night were a nice treat. The staff here are AWESOME so please tip them well. I haven't found any place that beats Jamaica when it comes to hospitality! We would definitely stay here again.

TripAdvisor users rated this property 4 out of 5

Amazing Resort with Amazing Staff!

srhoades6 on Jun 28, 2022

Just wanted to give a little review of our stay last week. (Mon-Sat 5 nights, 6 days)Our group consisted of 4 adults. (2 honeymooners) This is our 3rd Hilton All Inclusive. (Other 2 were Playa Del Carmen and La Romana) We were in room 784 with a partial Oceanview. We are diamond members and were upgraded to that room. Rooms are very basic. They come with a safe, hairdryer, umbrella, iron, ironing board, fridge. Staff was AMAZING! VERY friendly and helpful. We wanted to arrange something for the honeymooners..$200 for balloons, a bottle of champagne, chocolates, personalized card and rose petals on the bed. (This was no cost at La Romana) I'll include pictures. We loved the lazy river, swim up bar, and slides. You only live once, do all the slides..They're not just for kids. Also, do shots with as large of a group as you can..I think we had almost 30 at one time ;) someone did a video, if you're in this group, I would love to see it ?? The beach has some seaweed but if you go out a little bit, you're good. On a day with no waves, the water is clear. Other says, not so much. We found a lot of sea glass. Lots of free water sports. You just have to sign in and wait your turn. We loved the catamaran. Entertainment and nightly shows were just ok compared to other resorts. Michael Jackson impersonator was great. Food was AMAZING. Make sure you make reservations when you arrive. Diamond members can eat at 3 Palms once for free, if not it's $15 per person. That was our first dinner and it was soooooo good! (And we had our 2nd dinner right after because they had a BBQ buffet set up outside when we got back that was very good ??)The view overlooking the golf course and the ocean was great. A favorite of ours was Annie's BBQ (which is actually located in the Moonstone restuarant). Our group had judt about everything on the menu and loved it all, especially the wings. The Moonstone also serves really good breakfast and also has good pizza for lunch. The Jerk Hut is beside the Moonstone and is great too. The buffet never disappointed. We loved the fried eggs and omelets for breakfast. Didn't really get lunch because we ate food from Mangoes quite a bit. Mangoes has burgers, nachos, tacos, quesadillas, fries, etc. Dinner buffet came in handy when we were still hungry later on. It's open until 10. Rum Factory was ok. I liked the steak that I had. Seaside Grill was good as well for dinner (I just got dessert because I'm not a big seafood person but they did offer to get me a meal from another restuarant which I thought was so nice of them). Seaside Grill also has a really good lunch menu. The Coffee Shop has ice cream and little snack items along with all the coffee. Our favorite mixed drink was Bam, Bam but I also loved the Dirty Banana and Miami Vice. We decided to take advantage of the butler service our last full day there which we realize was kinda goofy, but we had money left over. We wanted seats on the island by the lazy river and Jerome and Daveon(not sure of the spelling) got them for us. We also got a cooler filled with drinks, nachos, and a special lunch. They also checked on us all day and took care of our bags when we checked out the next day. We did 3 excursions. Luminous Lagoon, Dunn's River Falls, and Swimming with the Dolphins. Luminous Lagoon was interesting. Piece of advice, don't wear anything white or your favorite swimsuit. We did the Falls and dolphins in one day. Our bus driver Garfield was the best. Very informative. We loved the Falls and swimming with the dolphins. I would do them both again! We tried to participate in the silent DJ party but the room didn't have AC and it was just too hot. Wifi (and we had the premium) was VERY spotty. Not good at all. But that wasn't a deal breaker for me because I could check on things at home once a day and that was enough for me. Also, we loved that you could swim after hours at your own risk in the pools and lazy river. We did that almost every night. Had fun watching a large crab chase some teenagers over by the lazy river ??

TripAdvisor users rated this property 5 out of 5


travelbyvalentina (New York City, New York) on Jun 27, 2022

The title can't say it enough, this resort was beyond fantastic. I stayed with my family for 4 nights (June 20-24). We entered the resort and were greeted with cold towels and drinks. The view brightened our moods after a long travel day. Check-in went smoothly but you will not get your room until 4 pm! It wasn't big deal for us because we were allowed to enjoy the resort anyway. First off, the food is fantastic. Everything is cooked fresh and the fruits you will never have enough! We booked reservations for the restaurants but ended up not going because of how good the buffet was and plus the nightly entertainment was fantastic. Grab a coffee and snacks at the cafe which was probably one of the highlights of my stay. The Jamaican coffee is one of a kind! The employees made the experience even better with their great attitude and hospitality. Everyone was so nice and accommodating and will not let you walk around without a drink in your hand! The main pool is great but I found me and my family enjoyed the lazy river the most. The beach is well maintained and the water is to die for. The rooms were average but you won't find yourself in them too much anyway. I had an ocean-front view room and it was definitely worth the extra $30-50 for the balcony view. I hear a lot of people talk about the drinks being sweet but all you have to do is just ask for them to make it stronger. Overall, I loved my experience at the Hilton Rose Hall and will definitely be coming back to visit all the people that made my stay so memorable.

TripAdvisor users rated this property 4 out of 5

Handicapped Accessible Review -

Dream42690734484 on Jun 27, 2022

My review is from the viewpoint of this resort"s Handicapped Accessibility. I would have given a 5 (as this was a wonderful family friendly facility), but can't because of the resort not being ADA compliant. I understand that his is a Jamaican property, but Hilton is a US company. I would expect that all their hotels meet US ADA compliance. The handicapped accessibility was clearly stated on their website, and we knew what we were getting into, but after staying at the hotel/resort, I can see that it wouldn't take much to make the facility completely ADA compliant. My husband is in a wheelchair but can transfer from the chair to the bed, etc. He can walk using railings short distances. Having said that, here are my observances as it concerns accessibility: What was accessible: Lobby Spa Pool Area (although no pool lift) but open enough and with enough railings that allowed him to get in the water. All Restaurants, including the main buffet area. Staff was super helpful if he went to the buffet by himself. What was not accessible: The Beach - no MOBI mat so he could get onto the sand with his wheelchair The Water Park - we helped him into the lazy river, but there weren't enough railings for him to hold on to and he only went in once. The rooms - The doorway was wide enough for him to be able to get his motorized wheelchair into the room and into the bathroom, but clearly not the required radius within the room and bathroom to make it compliant.The shower was not a roll in shower (we took a chair from the balcony and put into the shower for him to sit on (it was a mesh chair) while taking a shower. I understand that the balcony had a tall "lip" to accommodate the sliding glass door, and he was able to lift his leg to get over it, but for someone not able to walk at all, it would not have been accessible). The resort itself is wonderful. Although not a new build, it was well maintained and very clean. Water pressure in the shower was great, incredibly friendly staff. If someone give a review that that staff wasn't friendly, they must have not been friendly themselves. The check in was the most tedious part of the stay. Having just got off a plane, we were all tired and hot and the line seemed to move soooooooooooo slowly. But once we got through that there were not complaints.

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