TripAdvisor Traveler Rating

Service was excellent! Came with a friend who needed wheelchair and service coming to and fro.........Absolutely amazing our two "butlers" (Melissa and Alicia). We had a very demanding man with us who changed things constantly, from eating to reservations flip flop. These 2 gals were amazing!!!! Hotel was great, we had a 1st floor patio very close to everything, entertainment changed every night, and amazing some nights. The restaurants, well.....the Asian place (Moon something) was absolutely the best!!!! The buffet was pretty good for breakfast, lunch and we didn't eat there for dinners, but wanted to try the other on-place restaurants. The steakhouse extra was a bit disappointing, pretty place, quite elegant, but not the best. The Italian place had tough meats on the menu. The drinks were excellent, but if you wanted a good wine, had to buy by the bottle. Not really all inclusive unless you do the minimal.

I was concerned with the functionality of the initial room assigned until I received assistance from Crystal and Diamond! Crystal works at the information desk who referred me to Diamond who was able to address my concerns and provide us with an alternative room. Both ladies displayed great teamwork, professionalism, and empathy. I am thankful they made our experience more pleasant.

Hilton Rose Hall in Jamaica is an incredible resort with breathtaking views and top-notch service. The staff went above and beyond to make our stay enjoyable, always friendly and attentive. The resort itself is stunning, with well-maintained grounds, a relaxing atmosphere, and plenty of amenities. It was definitely worth the trip and the money—highly recommend for a memorable getaway!

Overall, the resort was good. The beaches are narrow, so no locals wander and heckle the guests, which is nice! And the vendors that are on the resort property didn't make a nuisance of themselves. The golf course right next to the resort looks like it's part of the property, the way that the images are presented. But when we attempted to walk over to the old arches, the security guard notified us that if we went any further, we'd be leaving the resort property & they couldn't be liable for anything that might happen to us. We went anyway, and nothing happened. But I was a little disappointed with how we were presented info that wasn't accurate. The beach is split into 2 sides of the restaurant, a rambunctious side near the pool & a quiet and relaxing side amongst the palm trees. Pretty much all the food we had at all the restaurants was good. The lobster that was available for an extra fee was a large lobster & was worth the price, in my opinion. (The only restaurant we didn't try was the steakhouse.( The rooms were clean & sufficient. I only spent time in my room when I slept, otherwise I was outside somewhere.

We had a great time at the Hilton Rose Hall. This is a lovely resort lots to enjoy like the lazy river, beach and large pool. Food was excellent no complaints at all and drinks were plentiful with different options. The rooms are a little small and could use some updating but they were fine for us. The staff here are super, we would like to thank Skeita and Nathan for their service and smiles serving the beverages. Skeita made her special purple drink. Entertainment was good every night. We were there for Bob Marley’s birthday so enjoyed all the events that day with some amazing entertainers. Don’t listen to the negative reviews go and find out for yourself! We would definitely return to this hotel!