Hilton Rose Hall Resort and Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

6956 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

You are charged 60 days prior to check in

Valerie V on Feb 24, 2024

They don't post about charging your credit card 60+ days before arrival. They canceled our rooms and when I doubled checked on our stay, I called as I had received a suspicious email demanding I pay now. That isn't normal protocol for Hilton. Had my rooms reinstated, however, at a higher rate. I suspect that this is a scheme to get more money from guests. Beware. We would've canceled our trip however due to us having a group and non-refundable tickets we are now paying more.

TripAdvisor users rated this property 5 out of 5

Amazing stay with Family & Friends

Sing D on Feb 24, 2024

Hotel has everything: Beach, Pool, Water Slides, Spa, Tennis, Lawn Chess, Games, Water Sports, Seaside Restaurants Was never a big fan of all-inclusive hotels but have found this type of hotel to be a convenient option when traveling with young children & other friends. We booked Hilton Rose Hall on a whim. We had an ocean view room and the view was spectacular. The staff all around is very pleasant and polite. The pools were not too crowded despite hotel guests placing towels in the early am to reserve chairs. I normally opt out of waterpark type activities but the lazy river, big slide, and small pool slides were really perfect and family friendly. Reminded me of Grand Wailea Hotel in Maui. Honestly, we were blown away by the evening entertainment. Great live music, Michael Jackson dancing group, and the best magic show I think I've ever seen. "JB" is the David Blane of Jamaica! Best hotel entertainment I've seen. Loved the jerk hut for lunch and Moonstone & Seaside for dinner. The food was quite good and loved being by the sea. But what really prompted me to write the review was Mario, the hotel tennis pro. I take lessons regularly in New York and I came to Jamaica thinking I'd play tennis at the hotel but really without any real expectations. I took a tennis lesson with Mario and decided to schedule two more during our short stay. In just two lessons, Mario really transformed my forehand. I told him I wanted to hit with more power and depth. Not only did he give me really constructive feedback on my form, he was persistent to improve it. He knew I was leaving in a few days and could have just collected lesson money but he truly worked with me from a genuine place of wanting to improve my tennis game for the longevity of the sport, and the result was transformative (for me). I'm hearing the ball "pop" more now as it comes off my racket. Really amazing. Thank you, Mario! I don't write hotel reviews too often but I was compelled to in this case. Hilton Rose Hall really exceeded my expectations, and gave us the PERFECT family vacation with friends. Thank you!

TripAdvisor users rated this property 5 out of 5

The island of happiness.

Tallinn-Calgary on Feb 22, 2024

Before even I start the review I want to say Thank You to all stuff members of this resort. You are amazing. It was way way above all our expectations. The service, the food, the resort itself just super. I don't remember when last time I enjoyed my vacation so much. Food simply the best or out of this world. Every minute was a pure joy. My youngest daughter was so happy, that she had a tears when it was time to go back home and asked us when we come to Jamaica again. Its in the air, the feeling that people of Jamaica really want us to enjoy their place. There are lots of thing I like and there is nothing what I don't. Thank you all one more time. Tips#1. The shop in hotel is better and much cheaper then in the town. #2 Rafting is fun and really cool . #3 Book with hotel and don't worry about safety. #4 No matter which place to eat the food is amazing.#5 East and West rooms have a really nice view to my opinion. My room was 506 on East side.

TripAdvisor users rated this property 3 out of 5

Had a great time but not worth 4 stars

Quest583756 on Feb 22, 2024

Overall we had a great time on this trip as a family of 5 for a 7 day trip. (Ages: 69, 44, 41, 14, 11) I'm giving 3 stars as we have traveled all over the world to many all inclusives and the this resort is not a 4 star or above. Primarily because of the rooms and food. The room are very small- think of a regular hotel room (not a resort). The bathroom was the worst resort bathroom we have ever had. The food for breakfast at the buffet was plentiful but just ok; I wouldn't complain but I won't rave about it or give it 4 stars. The food for dinner was below average everywhere except the Asian restaurant. Lunch I will give them 4 stars for the plentiful amount of options! In fact, many all inclusives only have a few lunch options, here you had several: pizza bar, jerk hut (very good but its literally just the meat), Mangoes (sit down or to go), Seaside sit down, Seaside to go (chicken shwarma sandwich was great) and they had servers on a few days walking around willing to bring you lunch. We did room service for snacks after the pool many times and they were always quick and timely- I recommend the nachos. The last time we were in Jamaica our resort served Blue Mountain coffee and it was amazing- not here. However, the coffee shop was great! But room and breakfast coffee- not so much. Also, liquor around the resort is mostly not top shelf. Included Wine was not good either sadly. Service was hit or miss sadly. I'm specifically going to call out Shakira at Mangoes for excellent service and a friendly smile. And the best service we received the entire 7 day was by Collin at Rum Factory. Although the food was just ok, he was outstanding!!! Please recognize him Hilton and make sure you keep him around and even consider having him train many other staff at the resort. Make your dinner reservations before you arrive (2 days before) and then book the others as soon as you arrive- they fill up every day. They threw a huge Jamaican beach dinner one night which had to be a tremendous amount of work. Very well done. The manager at the Italian restaurant I also want to shout out for exceptional service and doing her best to get our family in as they were full every time we tried! At the spa- Kerry Anne was fantastic for a massage!! The pros of this resort: the grounds! Very well kept. Their grounds crew works very hard. I would see the same towel guy at 7am and again at 8p- long days. The lazy river and water slide were so much fun made our entire trip. Beach was clean, ocean water warm and clear and perfect. Entertainment daily was great! Another pro for this resort. It's very close to the airport which was key for us- we just want to get there after traveling all day. For Jamaica being at a level 3 travel advisory (according to USA) - I will tell you that we felt very safe. We left the property twice- once for a dinner as it was raining and all but 1 restaurant are open air (not good for rain) and 1 time for an excursion. {HIGHLY recommend any excursion w/ Chukka company! look them up} Final thought- if you can, do the Momba VIP service for the airport. Worth every dollar!!! It came with our trip (departure only) as we purchased through Costco travel and I wish we had it on our arrival too. You get a special security line and VIP treatment at their lounge. The food and drinks were great! gaming room for kids. Montego Bay airport at arrival needs some work- lines were SO long and slow moving. There wasn't a lot of rhyme or reason to how they did their lines and people were cutting, pushing all over the place. If you had VIP you bypassed all of this mess. Leaving Jamaica, the regular security line was the longest I've ever seen but it did move quick. Again, if you can swing it- get the VIP. We would go back to Montego Bay but not this property for the price.

TripAdvisor users rated this property 5 out of 5

An amazing week!

StephU2 (Brooklyn, Ohio, United States) on Feb 21, 2024

My husband and I had the most amazing 7 days in Jamaica and at this resort. From the moment we left the airport, it was 7 days of bliss. The private beach here is gorgeous and pools are clean and fun. The lazy river is fun, loved seeing the adults on the water slides having fun! Everyone at the resort was so friendly and accommodating, especially Aston at Mangoes and Rochelle at Seaside. We spent a lot of time talking with Aston, learning about Jamaica and its people. We also spent time with the manager at 3 Palms (didn’t get his name) - and appreciated him educating us about his country as well. The resort is constantly providing entertainment - shows, music, buffet on the beach, etc. they work very hard to keep people of all ages entertained. Food was great, the jerk chicken from the Jerk Hut is a must have. The buffet was pretty good (which is not always the case at all-inclusive). We ate at Seaside for lunch almost every day. 3 Palms was great as well. Rum Factory was my least favorite. The rooms were fine- large room/small bathroom and nice balcony. Somewhat outdated looking but overall nice. The only complaint I had the entire trip was the TV. I know that you don’t go to Jamaica to watch TV but I do like to watch TV in the evenings and it barely worked. We feel incredibly lucky to have had the experience we had in Jamaica and can’t wait to go back next year!!

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