TripAdvisor Traveler Rating

Gift shop prices are extremely overpriced. A bag of chips was $15 USD. We were there during hurricane Melissa and the prices were never marked down. Basic pain relief pills and tampons were ridiculous. Comparing to Couples Resort next door, who was also overpriced was $10USD, during the the hurricane. A rip off to all customers especially during an emergency.

Don’t waste your money staying here. It s definitely not a 5* hotel. From the moment we got there we were told no for everything. Asked for mojito. No mint one night, no rum another. The short drinks we got tasted like paint stripper. The only soft drinks you could get were coke, sprite and ginger ale. Told no tea for breakfast or it had finished. Complained to tui the said it might be the case they just need to buy some and will send some to our room. Only two tea bags turned up for a fortnights holiday. Had to get a taxi to the supermarket to buy our own tea. No tea in the coffee shop shop either had to us sour own. But the girls in there were lovely. Always happy to joke and smile. Was told there was no beer in the buffet either and you could go upstairs to lobby. Also shouted at in the buffet for sitting in an area that supposed to be closed. Nothing to say it was closed off. All the tables were laid. The waitress then went on to say to other guest can you translate for me as they’re not listening and I don’t get paid enough for this. The cleaner told my daughter it was because of the birds. The birds were everywhere and would take food off your plates ? The restaurant s were another issue. We weren’t told they would only be open one day a week. Nothing on the tui site to say this and nothing on the Royalton site. Couldn’t book on the app as it just kept saying too many or closed. Went to concierge, said keep trying for a cancellation. Back to tui to complain. Tui did book us into the restaurant . The hotel is on a stunning bay. Clear warm water and lots of sea life. But the beach we used wasn’t cleaned. Broken glasses in the Sand, full glasses of drinks, wet towels. The hideaway and diamond club beaches were always. clean. No beach service of drinks either. It’s the first hotel in the Caribbean we come across that doesn’t off this or is selective on the which guest get it. You’d think this would be a service at a 5* hotel. We weren’t allowed to walked around the side of the hideaway. Again never had a problem at other hotels. What did they think we were going to do ? Plates of food was left in the corridors then moved to lifts. This was left there for days. When it rained the ceiling leaked in the foyer and they put towels down. When we come down at 6 am one morning part of the ceiling had come down in the lobby. It was cleaned up then yoga mats put in that area for the class. How do they know it was safe without doing checks. We were told the martini would be closed for renovation. It wasn’t and was below our room pumping music out full pelt to two in the morning. Fine if you like this sort of thing. We waited two years for this holiday and it was just awful. So stressful. It s not a 5* hotel if you pay standard money.

It’s been an horrible experience we checked into a rm with no air they sent someone no change wouldn’t change our room mini bar was not stocked upon check-in never stocked until next day all the amenities that supposed to come with trip they stop Hurricane started today no food and they still want to charge us extra money for going over our check out date

Myself and my husband decided to chose the Royalton for our honeymoon, which is just amazing! The only downfall I would say is the charge you have to put your card details incase you loose your bracelet is 150 dollars per one on a credit card, which isn’t something I would normally bring on holiday But once we had our bag taken to the room, we settled in nicely! The staff are amazing from the lady who give a drink saying welcome home! We were looked after a few times by some lovely waiters / waitresses, the ones who stood out for us were Kenton, who looked after us in Hunter Steakhouse, and Keith in Gourmet Marche, what a lovely lovely man, a credit to your team both members! So friendly and both of them made our visit amazing! The vibe team were great too, we were staying in the hideaway part! We liked the idea of the prime traveller club and was mentioned in the best way, but just wasn’t the best idea for us at this stage but would defiantly go and have a chat again on another holiday! Once the hurricane does hit the staff have been amazing, making sure everyone is safe! Fingers crossed Royalton does not have much impact from the storm??

Our stay was awesome, even when though everyone was preparing for the hurricane, we enjoyed our self and our safety was their priority