Royalton Negril reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

6980 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5


Heather J (Mays Landing, New Jersey) on May 24, 2024

Dear Royalton Negril, I simply couldn't wait to share with you the most incredible experience I had at Royalton Negril in Jamaica when I was there from May 15th through May 23rd. Room 7215 was like our own little slice of paradise during our stay. And let me tell you, this trip was not your average getaway—it was a wild adventure with my best friend, filled with laughter, relaxation, and unforgettable memories! Now, let me make clear, my best friend is a genius when it comes to picking vacation spots. She practically insisted that we go to Royalton Negril because she had an absolute blast in October. And boy, am I glad I listened! From the moment we stepped foot on the resort, we were welcomed with open arms and a level of hospitality that made us feel like VIPs. Speaking of VIP treatment, the purpose of our trip was to celebrate my birthday in style. And let me tell you, Royalton Negril did not disappoint! The staff went above and beyond to make me feel like the most important person in the world. They showered me with surprises, treats, and even a serenade from Chad that would make any diva jealous! I felt like a true celebrity, and let's just say, I may or may not have started signing autographs by the end of the trip. ?? Let me start with the incredible Marriott crew, who exceeded my expectations. Chad, Katrina, and Valerie were simply amazing. During my visit, I had the privilege of celebrating my birthday on May 22nd, and they made it a truly special occasion. Katrina and Valerie surprised me with a dessert tray by the pool, and the entire staff sang happy birthday to me. Valerie even checked in on us during dinner to wish me a happy birthday again. The decorations on my bed and room door were incredibly sweet, and Chad even serenaded me at dinner with a rendition of Happy Birthday. The attention and care they showed made me feel like a celebrity, as even the waitress Kellish at Tex Mex remarked on the wonderful attention I received. Speaking of Tex Mex, I had the pleasure of dining there twice, and Romario provided exceptional service both times. His warm welcome and big hugs when he recognized us on our return visit truly made us feel like valued guests. Kellish was the sweetest and she came out and sang Happy Birthday and gave me a huge hug. Chana at the Dips bar added a vibrant vibe to the atmosphere, and Trey ensured our pool chairs were set up perfectly each day, creating a cozy and relaxing environment. Peter L at the Dips Bar is such a young respectful man who was there training and was not only a master mixologist but also our personal cheerleader, making sure we paced ourselves and enjoyed our drinks responsibly. And Riley, the lifeguard at the Dips Pool, was not just a lifesaver (literally), but also a ray of sunshine with his friendly and attentive demeanor. Riley's warm and friendly personality was a breath of fresh air. His kind and caring nature made me feel safe and well-looked after throughout my time at the pool. It's people like Riley who truly make a difference in creating a positive and enjoyable atmosphere. Oh, and let me tell you about the Vibe Team at Royalton Negril. These guys know how to bring the party! Astro's focus and talent were truly impressive, while Bjorn’s infectious smile and high energy made every interaction memorable. Not to mention the dance movessss. Wow. In my opinion, they both possess leadership qualities that make them invaluable assets to the Vibe Team. They made every moment at the resort feel like a non-stop celebration. Aundre, Smiley, Tiny, Jamal, Sleepy, and Leo also deserve a shout-out for their exceptional service and for always putting a smile on our faces. Their energetic personalities, kindness, humor, and willingness to take photos and videos made them feel like our newest forever friends. To be honest, there are so many more faces I can see but I don’t know if I can remember all their names. I would like to think I can dance like they do, I can’t but it’s sure fun thinking I will one day. Now, let's talk about the food. I'm pretty sure I gained a few pounds during our stay, but it was worth every delicious bite! Doshane at Grazie Breakfast and Kenton at Grazie Dinner took our dining experience to a whole new level with their impeccable service. And let's not forget Conrad, the manager at Grazie, who made sure everything was nothing short of perfection. I can't go on without mentioning the lifeguards, Reilly and Sean, who not only kept us safe but also made us feel like we were in good hands. And the team at the Pool Bar—Shannakaye, Chana, Nicola, Selena, Brent, and Peter—created a vibrant and fun atmosphere, dancing with us in the rain and making memories that will last a lifetime. I have to give a special shout-out to Kareem at the Pool Bar Diamond Club for his amazing drinks and Katrina at the front desk for always being friendly and helpful. And I can't forget to mention Armidillo for their outstanding service and making us feel like royalty. Conrad, the manager at Grazie, deserves special recognition for maintaining a high standard of excellence throughout our meal. Our waiter was wonderful but I forgot his name. He was so kind. Tyrell the emergency responder was the best. No, I didn’t witness any emergencies, thank God, but he was so kind I truly enjoyed engaging in conversations with him. If I asked where something was he would walk with me as far as he was able. He is a really kind gentleman. I want to express my heartfelt gratitude to everyone at Royalton Negril for making this trip the most incredible experience. Your dedication, professionalism, and genuine care made me feel like I was living in a dream. I can't wait to come back and create even more unforgettable memories at Royalton Negril. Thank you from the bottom of my heart for everything you did to make my birthday celebration and our vacation so extraordinary. With a big smile and endless gratitude, Heather Jones

TripAdvisor users rated this property 3 out of 5

Trip was ok.

amandarO1323VC (Canada) on May 23, 2024

Overall, I’d give the resort a 3-4 star. Definitely not a 5 star. The grounds are kept nice but the rooms were run down. It smelt like mold every time we walked into our room. Some staff were really helpful and nice, while the rest were rude. I’d say the pool , coffee bar and beach waiters were the nicest. The nurses and doctor we saw were also very helpful and nice. The rest were rude. Especially the front desk. The food was OK. The restaurants weren’t anything great- except Zen and the Jamaican hut outside. Staff was amazing in there and food was great. The fridge in the room was never ever replenished. I had to call every single day for water. Don’t bother calling room service because it takes 6 hours. I do feel like a lot of the staff expect a tip- they just wait around until you give them one. Music is extremely loud at night so if you’re in a building close to the stage, be aware. Overall, I’d give it a 6/10. Wouldn’t go back.

TripAdvisor users rated this property 5 out of 5

Great staff

TruStarMusic on May 21, 2024

The overall experience is great. The hotel needs better maintenance as the little details are easy to see. But all and all the staff try their utmost best to grant guest satisfaction and That's worth mentioning. Shout out to the fitness team, the bartenders and the vibe team members. Butterfly, baby dragon, Garrison, Jovanne and Alpha are some awesome people.

TripAdvisor users rated this property 3 out of 5

Another Royalton Visit

Tim T (Cambridge, Canada) on May 21, 2024

My wife and I travelled to Royalton Negril May 5th thru 12th, 2024. This was our 7th trip to a Royalton Jamaica resort, 1st time to Negril. We had absolutely wonderful stays at both the Royalton White Sands (now Royalton Blue Waters Hideaway) and Royalton Blue Waters. The good: -- Staff were very friendly and accomodating. From grounds crews to servers all staff were very pleasant. -- Martini bar special shout out to Adrian. A true professional. Great guy too!! -- Food at Buffet very good all meals as we were used to from Royalton --Room in building 3 taken care of by housekeeping very well. I forget the ladies name but she did a great job each day and we very nice to talk to The NOT SO good: -- Main pool and entertainment between 2 pm and close was extremely disappointing. The music a WAY too loud and disrespectful and there is absolutely no where to hide and get away from it unless you are staying at the "Hideaway" or "Diamond Club" areas. The music is so brutal and should be played late at night in a club not when people and there families are trying to relax. Overall my wife and I had a great vacation. The 3 star rating was due to the entertainment being so brutal in the afternoons. If you do plan to go to this resort please walk down to the "office of nature" down the bloody bay will have an amazing experience.

TripAdvisor users rated this property 1 out of 5

Black Mold

roxierreese22 on May 21, 2024

I checked in at 3:00pm but my room wasn't ready until 6:00pm. Then when the bell hop took me to the room, it smelled like black mold. The bell hop then took me to 7 other rooms which all smelled like black mold. Because it was a long travel day for me I decided to stay one night in the room, and told them I would be checking out in the morning. I checked. out and they made me to paper work about my stay but they didn't tell me that they would not be giving me a refund for my 4 nights. It wasn't until I called chase travel to find out that they are not going to give me a refund. I would not recommend this hotel or anywhere in Jamaica for that matter the property are old and they want 700 a night for a run down room.

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