TripAdvisor Traveler Rating

Our first time to Jamaica and we weren’t disappointed - we were a bit apprehensive after reading some negative reviews but booked on personal recommendation from a friend who had visited in May 2024. We were diamond club and Kenneth and Samantha were our butlers and were very efficient and attentive. We had a private transfer from the airport so arrived before the Tui coach and check in was smooth and efficient. Our room (1011) was lovely. Food was excellent for all meals. Breakfast in Grazie was perfect and Zen Teppanyaki was a great evening. Beds round the DC pool were always taken but there were always beds on the beach. Beach and sea were beautiful and there wasn’t much seaweed despite a couple of stormy days. Beach bar was great and our two beach servers were so lovely - shammi and shanrika ( probably spelt wrong) - nothing was too much trouble for those two. The DC lounge also had a lovely waitress Shan. Every member of staff we encountered were smiley, efficient and a credit to the hotel.

There was an employee strike at the beginning of our stay for 2 days, which will have impacted my overall opinion on this resort however I have tried to base this review on things outside of that. 99% the staff were friendly and helpful, could not fault them. Only encountered one member of staff in the sports bar who seemed annoyed we were there! The beach and location - this really was amazing and will be hard to beat at other resorts. The size and layout of the resort was great, nothing was too far but wasn’t too crowded. Food and drinks were mostly good. We found the main buffet better than the restaurants - other than the Teppanyaki we were disappointed by the food in the restaurants. The jerk chicken by the main pool was great though. Overall the resort feels like it really needs refurbishing, everywhere is in some sort of state of disrepair and looks like it needs a deep clean. Hot water in the shower was intermittent and there were regular power cuts. at one time I this hotel would have been an amazing luxury hotel, however sadly is does not compare to other 5* Caribbean resorts.

I had the most incredible stay at the Royalton Negril Resort, and I cannot recommend it enough! From the moment I arrived, I was impressed by the stunning beauty of the property, the exceptional service, and the warm hospitality that made me feel right at home. A standout experience for me was the entertainment team, particularly Shakeel (aka Zeus) and Jahmala. These two go above and beyond to ensure guests have an unforgettable time. Shakeel's energy is absolutely contagious — his enthusiasm during activities, games, and shows was unparalleled, and he truly made every moment feel special. Whether it was hosting an event or leading a group activity, Zeus brought an amazing spirit and always kept everyone engaged and laughing. Jahmala was equally amazing — her vibrant personality and sense of fun made each day so exciting. She has an incredible ability to make everyone feel included and encouraged participation in every activity, from water aerobics to dance classes. The bond she created with guests made the whole experience even more personal and enjoyable. Together, Shakeel and jahmala brought an incredible energy to the resort, and they truly embody the level of excellence that Royalton Negril stands for. Beyond them, the entire resort staff deserves praise for their friendliness, attentiveness, and dedication to making guests feel like family. The food, pools, activities, and overall ambiance were top-notch. I can't wait to return! Thank you, Royalton Negril, for the unforgettable memories!

I would say that when you book 5* you don’t expect to have restrictions on where you can go in the resort but you do my perception of 5* is that you get 5* The food is most definitely not 5* it’s more like 3* the the restaurant staff are not friendly at all, there are so many of them it’s difficult to build up a relationship with any of them hence tipping you never know who to tip however they are not friendly or helpful enough. Service in this hotel is extremely slow. I wouldn’t go back and it has made me hesitant in choosing the Royalton chain of hotels. The booking in process is shambolic and it took over one hour after a 10 hour flight and a 2 hour transfer. It was not straight forward and no I seemed to know what they were doing

The hotel is in a poor state of repair, we faced quite a few issues with things not working from AirCon to Iron and even a missing Safe and plug for the jacuzzi bath. We waited 2 days minimum for things to be looked at. We had to move rooms due to AirCon leaking and pouring into the wardrobe with our clothes in. Once looked into, the holiday did seem to improve, however these things are the things you wouldn’t expect to raise at a 5* hotel.