TripAdvisor Traveler Rating

I recently stayed at this hotel and while there were some positives, our overall experience was disappointing. To start with the good: the beach and pool areas are stunning very well maintained and relaxing. The entertainment was also a highlight, with engaging performances and fun activities. Most of the staff were friendly and helpful, which we truly appreciated. Unfortunately, we encountered several serious problems. The room we were initially given was not the one we reserved, and worse, we found roaches in our room and even in the Japanese restaurant on site. Cleanliness is a basic expectation, and this was a major letdown. Our experience at the Calypso restaurant was particularly upsetting. We arrived 30 minutes early for our reservation and were told to come back at the exact time. However, a couple behind us who had the same reservation time (I asked) were given a buzzer and allowed to wait comfortably. When we returned at our scheduled time, we were told the restaurant was behind and only then were we given a buzzer. The inconsistency and clear preferential treatment were deeply frustrating and felt discriminatory. This hotel has potential with its beautiful grounds and mostly kind staff, but the issues with cleanliness and the unprofessional conduct at the Calypso restaurant need to be taken seriously. At this time, I would not recommend staying here.

The hotel was clean and beautiful and the staff were the best! Friendly and caring team. The gym is well equipped and well maintained. Air quality and temperature were great at the gym. We stayed May 6-9 in room 4015 and extra special shout-out to our room attendant Eyanthia! Our room was kept fresh and pleasing at all times and she was such a pleasant person to interact with. Big up to the entire Royalton Negril team!!!

This is a fantastic resort with beautiful beaches and excellent facilities, in particular the gym which is set over two levels. André who runs the gym is a fantastic addition to this hotel, he really knows his job and also motivates you to work harder in the gym. A top guy. The buffet restaurant is the most diverse I think I have ever seen at an all inclusive in the entire Caribbean. All the food was fresh and tasty. The rooms are spacious and cleaned daily. We had a junior suite in block 4. All the staff are lovely and, on the small beach, the lifeguard was a super cool young guy who was so welcoming, funny and a credit to the hotel. We are 100% going back in 2026.

The pillows are so so comfy beds are amazing. The staff are incredibly welcoming and accommodating. The evening entertainment is also top notch and they do a lot for children to keep them occupied. We stayed within the diamond club on the hideaway side. We were provided with two butlers Okeen and Dwight, who were both so welcoming and attentive to our needs. I would suggest staying at any section of this resort, especially the diamond club section within the family area. If I could I would promote this hotel so much and will 100% be coming back here with my boyfriend once we have enough money to do so. Would highly suggest staying here and paying that bit extra for the diamond club amenities.

The service at the resort was excellent. Jovi was amazing.we are all family here and it is the place to be the rooms are in the right location and i was at the swimout pool, but the staffs were good as well , I'm gonna expand by saying thanks to everyone who work there at royalton negril.