TripAdvisor Traveler Rating

My family & I visited the Royalton in St Lucia and loved it so booking this place was a no brainer but boy were we left disappointed! From the ridiculously long check in process, to being told to wash with shampoo as they didn’t have any shower gel, broken air conditioning, awful food in restaurants and just general terrible customer service, we were left extremely disappointed. The ONLY thing that made our stay enjoyable was the amazing Vibe Team - wow!! Bjorn, Aundre, breast milk and the team made sure we were all having an amazing time & ALWAYS brought the vibes. They are such talented entertainers and are the best thing about the hotel in all honesty, just wish the hotel itself was better so we could come back and enjoy the vibes again. Do better Royalton.

Me and mum and sister had an amazing time the hotel was beautiful THE VIBE TEAM are amazing them and the main pool side bar staff are amazing BJ STAR FIRE and ORANDO , HENRCQUES and Nashane and dee are amzing thet really are he cube when it comes to the vibe team and RICARDO and Nickola at the match n pool side bar are amazing i can’t wait to come back and see them all i just want the roylaton to have rhe VIBE team do more evening shows as sime of the shows they had were boring but when they had the jamaican night with the vibe twan every body loved it as they showed us the real jamaica ????

A Disappointing Experience at Royalton Negril As seasoned travelers with extensive experience in all-inclusive resorts, we were deeply disappointed with our stay at the Royalton Negril. Our wedding party, consisting of over 70 guests and 40 rooms, was met with a series of issues that significantly impacted our experience. The check-in process was unnecessarily lengthy, with some guests waiting for hours. Despite our specific requests for king beds, many guests were assigned rooms with double beds. This oversight required the bride to personally intervene with management to rectify the situation. The housekeeping staff was both rude and inattentive. Requests for basic amenities, such as washcloths, were often ignored or delayed. Additionally, the air conditioning units in some rooms were malfunctioning, causing discomfort for older guests. The wedding day itself was marred by a series of unfortunate events. The bridal party was forced to walk to the ceremony in the sweltering heat, despite requests for transportation. The hairstylist damaged the bride's hair, and the staff was observed consuming food intended for the cocktail hour, which was delayed and relocated. Throughout our stay, we encountered a complete lack of accommodation and an apology from the resort staff. Despite the numerous issues we faced, no efforts were made to compensate or rectify the situation. This is a stark contrast to our previous experiences at other all-inclusive resorts. Our stay at Royalton Negril was a deeply disappointing experience. The resort's rude staff, inadequate amenities, and lack of customer service have left a lasting negative impression. We strongly advise future travelers to consider alternative options for their vacation. By sharing our experience, we hope to help others make informed decisions and avoid similar disappointments.

The Royalton Negril was terribly disappointing. There is so much that was not right - the place is run down and upkeep of the common areas has been neglected - overall cleanliness of the property and rooms, lack of service, even when asked multiple times, shortage of food - the basics! - tomatoes, onions for breakfast omelets, - Jamaican main dishes during what they called "Jamaican" night. The restrictions of the place, the insane rules, i.e., counting the number of towels you get by the pool, when we know that with children, you always require extra towels. Most disappointing is the use of the term "luxury". There is absolutely NOTHING luxurious about the Royalton Negril. It is basic at best. The pool area looks like tenement housing, with everyone on top of each other. The two mattress in the middle of the pool looked like they had seen everything....sickness, bowel accidents, ripped, littered with garbage and no one bothers to clean them. And the lack of urgency to get anything done - even clean the pool area was just gross. Food truck lines...goodness...about an hour in the heat waiting. I know it's Jamaica...I've been there 9 times before, but the general lack of service at this property was extreme. On the brighter side. The ladies by the pool bar - Chana and team - were delightful - thank you. The woman at the jerk station was very kind, thank you! Latoya during dinner, you would have thought my children were hers with the care and thoughtfulness she showed them - they loved her! Tyeisha on the vibe team was amazing to the kids - thank you! And Maxine, manager of the housekeeping staff - was just superb, thank you for all of your efforts to try to remedy what was an underwhelming experience at the Royalton Negril. It was certainly a tale of two cities, but grateful for time with the family.

Well just arrived home and I must say I am glad to be home so we are able to eat a descent meal, the only thing we found with this resort was our room in block 5 was really nice, shame about the attitude of the staff and management at this hotel, my butler arranged for me to speak with the managers however they promised change but not whilst we were there, Delroy the butler manager with Gary head of hospitality can and spoke with me about how rude the staff are and lack of communication and enthusiasm, staff they walk around with cannot be bothered they rude or bother you for tips, food is not available what’s advertised on menus, it’s rather cold or over cooked, it can take over an hour to get a drink, Caesar is a manager who has been brought in however I don’t think he will take anything you say, we were supposed to have a special meal however it never happened, all they bothered about is money, Dimond club upgrade is not worth doing unless you want to go to the diamond pool remember you will have to get up at 5am to reserve your bed, the pool swim up bar serves warm drinks, it’s hard to get bottled water the serve water but it’s there tap water, entertainment is poor they do a quiz which is the same every other day, the main pool is more an adult theme with music which is not acceptable for kids, to be honest I would not waste any money going here, it could be a good hotel but the staff morel is low they don’t to work there, the management I seen were no good at all, Beach beds are dirty takes to long to get served any drinks, Diamond club beach grill they never have starters or deserts so they say, just don’t go try a different chain where your made special and relaxed on hols