TripAdvisor Traveler Rating

We had a wonderful stay at the resort, and a huge thank you to our amazing butlers, Chantae and Gregory, who went above and beyond to make sure our family had a fantastic experience! They checked in on us several times a day, ensured everything ran smoothly, and even made sure we always had milk in our room for our toddler. Their attentiveness and thoughtfulness made travelling with little ones so much easier! We were also incredibly grateful for how accommodating the resort was with our halal dietary requirements. We coordinated several meals in advance, and the head chef, Chef Gary, personally met with us to discuss our needs and ensure we had a great dining experience. We truly appreciated the care and effort that went into making this possible. The staff throughout the resort were exceptionally friendly and welcoming, and it was lovely to see how much they adored babies and went out of their way to help families. Our family had so much fun, and we are grateful to the entire team for making our vacation so memorable. We would absolutely recommend this resort!

To begin I'm not a fan of all inclusive resorts. This one was really nice. I went to Negril for a wedding that was at the Riu Tropical Bay. I decided to go a few days earlier to stay at this resort as it seemed like the nicer resort. It was a great decision. The room was nicely appointed, had a swimout room on the first level, directly across from the jerk hut that had phenomenal jerk chicken. The shower is amazing and has dual rainfall showers that actually have adequate pressure so you could take a shower with your partner. The balcony had two lounge chairs and two regular chairs. Minibar had water, sodas, and of course red stripe. It was restocked regularly. the only downside to the room was the room that the toilet was in. It is seperate from the shower area, which I love but it was a very small room, almost broom closet size. It had clearly been painted over many times and it was the only area of the room that did not feel modern. Wasnt that big of a deal in the grand scheme of things. The resort is relatively large so they do have golf carts that sometimes give you a ride. I couldnt find a rhyme or reason to when or where the golf carts would be so the majority of the time I ended up walking but if you walk on the outer perimeter of the path there is a decent chance you can get a ride. The restaurants are all in a row together which is nice. Its almost like you are going to a downtown area and there is a bar right outside of them. The only restaurant that I ended up going to was the hibachi restaurant and none of us were fans. That being said one of the reasons that I typically dont care for all inclusive resorts is that the food is bland and this restaurant was no exception. The alcohol wasnt quite my cup of tea but I drink higher end alcohol so I didnt expect it to be something that I would care for. Just for information purposes as far as the alcohol goes, the beer was almost exclusively red stripe, scotch was Johnny Walker red, tequila was Jose Cuervo, and Vodka was Absolute. If those arent your favorite brands I'd recommend you packing something that you like as we did. The beach area is small but its nice because there arent a bunch of people out there. You almost felt as if you had the beach to yourself the entire time. That was a big plus for me. Some of the swim out rooms are directly across from a pool bar that was never crowded which is also nice. You walk out of your room, through the pool and straight to the bar Its been a while since I have gone to an all inclusive but this was truly one of my best all inclusive resorts that I have ever been to. Good job Royalton

The stay was ok...things were going fine until the night before checkout, ordered room service...food never showed up. Called, they said it was sent to the wrong room. They didn't offer to fix the issue or anything...until a complaint was filed at the front desk, then 20mins later, the same for that was supposedly delivered to the wrong room, was being delivered to my room. Also, earlier in the day, we were being overcharged for a taxi to go just 5 miles away from the resort. A price we were quoted the prior day, was suddenly increased; after also lodging a protest & complaint, they decided to honor the previous quote, smh!

I recently stayed at Royalton Negril and unfortunately, the experience was far below what I expected from a resort of this standard. I understand that the property has recently reopened following a year-long closure after the hurricane, and I was willing to give some consideration to the fact that the resort was getting back up and running. However, there were several issues during our stay that were difficult to overlook. ?First disappointment happened as we arrived, there was no record of our names at the security post even though our reservation was made weeks prior and confirmed. They had us waiting at the gate until I decided to call the hotel number directly and speak to an employee inside the hotel who then said they will call security and advise them to let us in. Once we got in and started unloading ourselves as there was no assistance we were told we needed to drive out and go to the Diamond Club entrance gate to check in at that lobby. When we repacked and got to that lobby we waited and waited until after 3pm and our room was not ready. We decided to go and eat at the pool bar by the diamond club section. I ordered a burger and actually found a hair in it which I took out and placed on a napkin and showed the supervisor who in all fairness was apologetic but at that point I really could not eat. ?We went back to the lobby and waited and waited with no help until I finally was able to get someone's attention and at 4:46 pm our room still was not ready nor was there any site of the supposed butler we were assigned. We still met no one. Eventually a lady by the name of Susan who looked like she was almost ready to leave work offered to help and looked in to our reservation etc. she was not our butler but knew the frustration we had been experiencing and said she would come to get the bags from our car and help us to get the room which she in fact did. She was very gracious and professional and we were thankful she came along. We eventually got our room and met our butler who showed up at the room when we got there. ?It was my husband and myself in our room and we requested a King size bed, that was not granted and we were told that's based on availability. However, we made a reservation weeks in advance so I thought this could have been possible. Our room itself had damaged tiles? that were lifted and could actually cut your feet if we never wore shoes in the room. This was particularly disappointing considering the property had just undergone ?complete renovations. You would expect the rooms to be in excellent condition following such a major refurbishment. They did end up changing our room the next evening and we were given a room with a king sized bed. The biggest disappointment, however, was the food and dining experience. ?As mentioned On my very first day, I ordered a burger and actually found a hair in the food. Needless to say, I could not eat it. Unfortunately, that was not an isolated experience. Several of the restaurants we tried had significant issues with food availability, preparation, and service. We had a reservation? on our first night for six ?adults and four kids at the Italian restaurant as we had our family and friends there as well, ?we were told that the spaghetti sauce and other items was not yet ready that we wanted for the kids, the steak experience my husband wanted to order we were told by the waitress she needed approval for that item from a manager to order it. ?This was an almost USD$200 item and we were opting to purchase but were told they need to approve? Needless to say, it was not available either way. On another evening, after being seated, a waiter informed us ?at the Jamaican restaurant that the kitchen was not ready as yet to take orders even though we had a 6pm reservation. We ended up sitting for approximately 30 minutes before we were even able to place our food order?s. Every night my husband and I were there after trying the restaurants we would have to end up at the buffet as the food quality nor the dining experience was really not good at any of them. For an all-inclusive resort, the dining experience is a major part of the overall vacation, and unfortunately, this was one of the weakest aspects of our stay. There were also service issues that made the experience feel disorganized and, at times, ?really frustrating. ?I had higher expectations for the overall experience and level of service. I have stayed at resorts where the attention to detail and guest experience were ?so much stronger, and I honestly expected more from Royalton Negril? especially under prime member benefits. I really hope management takes this feedback seriously. The property itself has potential, and I understand that the resort is coming back from a very difficult period following the hurricane. But reopening and renovating a property should also mean ensuring that the rooms, restaurants, food quality, staffing, and service are all ready to meet the standards guests are paying for. Unfortunately, based on my experience, I cannot say that I would currently recommend Royalton Negril, particularly for guests expecting the level of service and dining experience associated with the Royalton brand and Prime membership.

Had thee most amazing experience for my 45th birthday. It was a solo trip so booking the diamond club was very essential. I HAD A BUTLER! 2 actually, shot out George and Yonique! They took very good care of me, the communication was top tier available via your cell on WhatsApp making it really easy. They check in on you all the time and really took my experience to Jamaica for the first time up to top quality. The rooms are absolutely gorgeous and spacious. I Love the signature Royalton scent! It's in the air , wash and they give you a sample for home. My butler's decorated my room on my birthday which was a complete surprise!. I will definitely be coming back. I hope the elevator is working better next time, but not to hard on my people still recovering from their hurricane so I can't be to harsh. Negril is farther out from most excursions but is worth the travel to really see Jamaica off resort. I booked all my excursions through the website and it was really easy. I also visited their Spa and had a 80 min combo massage and facial. Top tier