TripAdvisor Traveler Rating

We are booked for the Royalton Negril from March 24-31. The booking was made in early September 2015. I was just doing some googling on the resort and found some articles on travel websites that they are closed until August 2026. There is nothing on their website. The most recently posted on their website in December 2025 to come enjoy their splash pad. We have received no contact that our booking is canceled. We were on course to turning up on March 24th to find a closed hotel! I first used reddit to find out that indeed folks thought the hotel was closed. I then spoke to their reservation desk. At first they said they had no information that the hotel was closed, but after a wait confirmed that it is indeed closed until August. They said we were not informed because we booked through a third party. Obviously the hurricane was not their fault and was a horrible thing to happen. But to not let folks know they are not open, that their reservation is cancelled, to keep on posting on social media and not let their own reservations desk no is just shocking.

This was my fifth stay at an all-inclusive resort, my second in Jamaica. I’m very forgiving when it comes to minor things at the resort such as air-conditioning not working, bugs, issues with rooms, etc. So for me to leave a one star review says a lot. This hotel cost us almost $500 Canadian per night. It’s not worth half of that. Only one restaurant was open per day. And their menu options were very limited. Half of the hotel was under renovation so room requests weren’t being honored. The food at the buffet was terrible. They had the same food every day, and what they had out for supper one night would be out at breakfast the next day. I also have a food allergy and they insisted on making me special food - which I would stand around the buffet for 45mins waiting for every meal. By the time I got my food, the rest of my family was ready to leave the buffet. They ran out of supplies to make drinks at the bars every single day, specifically the juice mixes, fresh fruit and slush. So if you want fruity tropical drinks you won’t get them here reliably. The jerk hut at the pool ran out of food very quickly every day. If you were at the end of the line, you weren’t getting fed. Don’t depend on the golf carts to get you around, because there aren’t very many and they’re usually parked with no staff around them. The entertainment was mediocre at best. Don’t expect the front desk staff to help you with anything, they are very rude and not accommodating. I will say that the resort was clean, and so were the rooms. We went during off-season so we were able to get seats at the pool easily. We rented a cabana one day and had phenomenal service - it was the best day of our entire trip. This may have been a five star resort once upon a time, but it must definitely is not anymore. If you’re looking for a four/five star stay, you won’t get it here.

Rude staff and my butler Damion Dixon was the worst person ever. Customer service was awful. I Do not recommend this resort.

Been here 3 times now . On the whole a great hotel with lots of evening atmosphere.. the bars are a pretty lively scene not like your usual quiet Tui it’s more like an ordinary bar / club . One night they did a wear white silent disco outside and they really went to town they had girls dancing in hoops on pillars and djs who thought they were in London! But it all is quite tame and quiets down I think around 12 . The days are very relaxing by the pool or by the sea. The pool does have some competitions going on so I tended to go to a quiet spot by beach. Bar service varied greatly .. by the pool it was very poor .. infact in fact I felt the waitress didn’t like me as she practically threw the drinks at me but in contrast the evening bar staff were amazing and very happy showing off their cocktail skills and even remembering your drink choice! The place is very clean and generally staff are happy and keen to help. I don’t know how they faired with the storm and I do hope they get bk to normal if they were effected. I would say that you can’t easily see the infamous Negril sunset from this hotel as they have allowed building that stops it. If that is what you are after I would recommend going to hotel around the corner I think it’s now a Karissma Azul hotel it used to be the Tui Sensatori . This is much quieter place if that’s what you are after!

Dont go here. Water was hard to find . I had to go to the front desk often for water because the gellato / ice cream shop had none. Restaurants were hard to book we were subject to eating buffet( food was not good)... we got locked out of pur room and safe. We were approached on the beach for spa services- needing to change appointment, but they refused we were charged full price for services not rendered. This place was a drunken mess!!! The shower in our room flickered the whole time we showered during our stay - the water was weak and sewage was girgiling on the right sink .. alcohol was only served on the beach no water available..we did I excursion and one of the workers on the boat was portraying himself as horney he was humping poles and being very nasty with some woman. There is a full on nude beach next to negril beach. It was uncomfortable to see penisis and vaginas sprung up as legs straddled the lounge bed. The locals are very pushy so dont walk alone. I can best describe Jamaica Negril as HEDONISM. I will never come back !!!!