Universal Cabana Bay Beach Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

24717 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great

nat85coates (Newcastle upon Tyne, United Kingdom) on Oct 31, 2024

Had an amazing stay at cabana bay, we went in September so unfortunately had a hurricane and rain daily but still had a fantastic holiday, cabana bay in universal very close to volcano bay and universal parks, hotel clean food in the diner was good and the pool was nice and warm. A little further out from Disney but Uber or Lyft available.

TripAdvisor users rated this property 5 out of 5

Great Value!

Shane F on Oct 28, 2024

Fantastic hotel, great value, friendly helpful staff and just an exciting and vibrant place to be. I would definitely recommend for families as the options for kids are fantastic. Lots to do, simple food options, nice atmosphere and even a visit from the minions.

TripAdvisor users rated this property 3 out of 5

Hotel needs a facelift

nwob (West Palm Beach, Florida) on Oct 26, 2024

Cabana bay is a nice place to stay on the grounds of Universal. The rooms are comfortable, big and clean. The hotel has an interesting retro vibe. However, the hotel is in desperate need of updating. The carpets are worn. The general areas all have wear . The shower in our room had a broken handle, the shower door wouldnt close all of the way. The furniture was all scratched. Checkin line was over 30 minutes For a few more dollars, stay at Sapphire falls ,which is in much better condition.

TripAdvisor users rated this property 3 out of 5

Don't expect your room to be cleaned

Wendy B on Oct 26, 2024

The hotel style I love. The drinks are very expensive, food slightly better value but still pricey for cheap quality. The house keeping is allegedly every other day which I think is unacceptable for a hotel at this price point. Even the Rosen Inns at $60/night manage daily cleans. But whats worse, we checked in on Wednesday and its now Saturday. Not a single room clean yet. Totally unacceptable. I've complained already and STILL nothing. Very poor for what they charge.

TripAdvisor users rated this property 1 out of 5

Disgusting

Safari11252414962 on Oct 24, 2024

Avoid this place at all cost. We have been here a few times before this trip and the hotel was convenient and ok. On this trip it’s an absolute hell hole. They have changed the room cleaning policy to every other day. This does not happen. I have contacted reception and spoke with a manager and still our room hasn’t been cleaned, beds, towels, bins. This place doesn’t care about us customers. Please avoid as you will be very disappointed

View All