TripAdvisor Traveler Rating

I’ve been staying at Cabana Bay for the past week, and I have to say, the experience has been fantastic! A special mention has to go to the incredible housekeeping team. Sylvia, the manager, has been so attentive and genuinely caring, always making sure I was happy with the level of service. Her dedication and personal touch really stood out. Marie, Chantelle, and Emmanuel have also gone above and beyond to keep everything clean, tidy, and welcoming. Their hard work and attention to detail truly make a difference, and it’s clear they take great pride in what they do. I still have a few more days of my stay, which I’m really looking forward to, and I’m confident the great experience will continue. If you’re considering staying at Cabana Bay, I would definitely recommend it. A great hotel is made even better by an amazing team, and the staff here have certainly made my stay one to remember! ??

My stay here is always amazing I’ve been 3 times and been highly satisfied every time very friendly very respectful very good hotel and staff Raphael and Bobby amazing and the stay made my son a birthday tower with towels absolutely beautiful highly recommended

£1500 fraudulent charges on my credit card since leaving the hotel last week. Multiple attempts at contact have been ignored. Read and respond to your customer service emails, instead of attempting to look like you have integrity - only replying apologetically because a public negative review is now online.

We picked Cabana Bay Beach Resort because (1) we were looking for a hotel with 3 beds, (2) it was way way way cheaper than Hard Rock Resort, which is where we stayed last time, (3) the lazy river looked fun. The resort delivered on all 3 of those reasons, but it failed us in so many other ways. 1. The kitchen table is a small peninsula with 2 chairs. There was no way for our family of 4 to eat there. 2. The kitchen was NOT stocked. There were disposable plates and bowls but no silverware, no soap, no paper towels. 3. There were little ants that came out whenever given a reason. I found them on the bedside table, in drawers, and in the kitchen. 4. Speaking of drawers, there are not enough for 4 people to unpack. The beds are on platforms, so there is no good place to put empty suitcases anyway. 5. The pool restaurants are not good. 6. But, the Bayliner Diner is truly awful. The food is expensive and bad. Plus, there are different lines for different food, making it a really annoying experience for a family with kids. For example, at breakfast, if one child wanted eggs and the other wants French toast, you have to wait in 2 different lines to get these 2 different kids meals. 7. The bar in the lobby is rarely open. I wanted a cocktail when we got back to the hotel for our afternoon park break. Not an option. 8. The lobby and outside areas are not tidied up as often as they should be. Glasses from the night before were still around at 9am the next day. 9. The room charging “privileges” require a pre-approved credit card hold, completed at the front desk, even if you have a credit card on file. They didn’t tell us this at check-in, and I discovered it after ordering drinks at Starbucks, holding only my room key to pay. 10. The resort looks worn. Not bad. But in a way that just makes it feel not cared for. Were there some things we liked about Cabana Bay Beach Resort? Yes. The lazy river was nice. The proximity to Volcano Bay was nice. The bus service to the parks was reliable. Would I stay there again? No.

Ok so firstly read the reviews and do not leave the card details. We have been home one week and are still getting charged huge amounts to our card. We have been charged 700, 800 and then some smaller charges such as 20 and 80 dollars also. We have emailed the hotel as we are from the UK and are in communication but other people have reported this too. What is going on? Be very careful!! Additionally the rooms are awful. Mouldy carpets, scuffed head boards, poor lighting, dated bathrooms and a lingering smell of must. I would 100% avoid this hotel. Someone is fraudulently using the cards of paying customers and this is still continuing despite others complaining.