TripAdvisor Traveler Rating

Excellent support at check in with Connor. He upgraded us to a larger family room for $30 dollars per night. Room was v spacious and had everything we needed located in the Thunderbird section. Two pools are large - one with a slide and one with a lazy river. Lifeguards on duty and pool doesn’t close until 11pm. My only criticism is that some of the sun loungers are very tired and damaged. Parking available and a resort charge per night is also applied. 4/5 places to eat within the resort plus a Star Bucks. We used our VIP $300 on drinks and snacks for the kids. The biggest positive of this resort is its location to the parks and the early access. It is so convenient - we walked to the water park and we got the shuttle buses which leave every 15 mins to the other parks. So convenient. We walked from our hotel to City Walk in about 20 mins and Universal and Island of Adventure are both located there. Loved the early access at 8am for Epic, I of A and the water park. We got lots of rides done before the queues became mad. Overall, we loved this resort and made great memories as a family!

We stayed at this hotel 7/5-7/11 . Very clean and comfortable. Only drawback was with the room cleaning service. We would arrive back at the hotel mid afternoon and the room had not been touched. Spoke with the maid and she said she would come back in an hour. I had to call the front desk 2 hours later. Cleaning lady showed up at 7:30 PM. Another day no room cleaning was done at all. This was the only drawback we experienced. Great location and amenities.

I booked 3 rooms, 2 months in advance. 3 family suite, interior entry rooms. At the Continental. We called 7 times prior to arrival over those months to ensure a set of connecting and then an adjoining or at least reasonably located 3rd room. Despite the hotel floor not being full our rooms were 4500, 4502 and 4567 a full over 5 minute walk away. These halls are huge. A CPU program has to be better or a human has to be more intelligent about room placement. This was the biggest disappointment traveling with 4 generations of the family and the difficulty with mobility between the locations. Rooms were clean. The multiple sinks in the bathroom helped with extra people and teeth brushing and getting ready etc. microwaves and fridges. The bus to EPIC was amazing and we never waited more than 15 minutes there or returning and went twice in a day. The walk to Volcano Bay was very convenient. This hotel is huge. The large food area/cafeteria style diner was great. We booked at bowling but never made it and had to cancel. Won't stay here because of the level of disappointment with the amount I spent and the planning I attempted to have such a poor experience on arrival. (rooms not ready or even close, when they were ready we had to return to the desk because the keys didn't work.)

If you want the volcano view room it is very misleading. All the pictures show the volcano but checked in a couldn't see the volcano. But have a nice view of a line to a water slide. The staff was friendly but very little spoke English so had to rely on other guest to find anything. Hotel itself isn't bad but I feel misled. When I called, was told you can still see the waterpark. I'm staying disney from now on.

Loved staying here. It’s our 3rd time and I would recommend however DO NOT use their automatic checkout. I have been waiting for 2 months for my incidental hold to be reversed only to find out they have charged me for room charges that I didn’t have. I opened a case with my bank to get back my incidental hold and cabana bay sent over ‘evidence’ of a room charge totalling $43.58. As a result my bank declined my chargeback. After looking at their ‘evidence’ the receipt didn’t have my name, room number or signature. The room number was 2729 but my room number was 4358. It would appear that a member of staff input the receipt amount as the room number and charged me. The fact that no human picked up this error before submitting it to my bank is insane. I would have been able to dispute this on the spot if I had completed checkout but now I’m back in the UK trying to sort this out but still getting nowhere. I’m so disappointed in the hotel and the way they have handled it. It’s really put a dampener on the stay with them