Overview
Get swept away to a tranquil South Seas retreat filled with exotic food and carefree fun. A sparkling lagoon-style pool surrounded by a white sand beach and swaying palms invites you to escape. Curl up in the comforts of a private oasis in your room or suite. Leave the rest of the world behind and unwind with all the exclusive theme park benefits of being a Universal Orlando hotel guest.
The hotels in Universal Orlando’s Signature Collection offer expansive, full-service amenities, including 24-hour room service, concierge service and valet service. Here guests will find exceptional dining, immersive theming, and an array of exclusive theme park benefits.
All guest at any Universal Orlando Resort on-site hotel can take advantage of the following:
Universal Orlando Resort On-Site Hotel Benefits:
Early Park Admission to the Wizarding Worlds and Volcano Bay 1 hour before the public
·The ability to charge in-park purchases to the hotel room key
Free package delivery to the hotel room for any items purchased in the theme parks
Free parking at the main CityWalk parking garage
Free Transportation to the theme parks and CityWalk
Pool-hopping privileges to use any hotel’s recreational facilities (excludes Endless Summer Resort)
Free Wi-Fi Internet in all hotel rooms and public areas (faster speeds available for a fee)
Free scheduled transportation to SeaWorld and Aquatica
Preferred tee time and complimentary transportation (for foursomes) to participating golf courses
Free admission to CityWalk clubs (excludes concerts and special events)
In addition, every guest staying at Portofino Bay, Hard Rock, or Royal Pacific receives the following benefits:
Free Universal Express Unlimited passes for both parks
Priority seating at select restaurants in the parks and CityWalk
All of these benefits are available from the moment you arrive until midnight on the day you check out. Even if your room won’t be ready until the afternoon, you can register at your hotel as early in the morning as you like, leaving your bags and retrieving your Express Passes (if eligible) in time for the Early Park Admission hour. Then linger at the resort after your checkout time, taking advantage of your pool privileges until late in the evening.
Check in
4 p.m.
Check out
11 a.m.
Rooms
1000
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- Lagoon-style pool, garden or waterways(to theme parks) view
- 1 king bed, or 2 queen beds
- Lagoon-style pool, garden or waterways(to theme parks) view
- Climate control
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Alarm clock
- Coffee maker
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Room service ($)
- Safe
- Turndown service
- TV
- Complimentary toiletries
- Mini-fridge
- 2 queen beds
- Lagoon-style pool or waterways (to theme parks) view
- 2 queen beds
- Lagoon-style pool or waterways (to theme parks) view
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Alarm clock
- Coffee maker
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Room service ($)
- Safe
- Turndown service
- TV
- Complimentary toiletries
- Mini-fridge
- 1 king bed
- Lagoon-style pool, garden or waterways (to theme parks) view
- 1 king bed
- Lagoon-style pool, garden or waterways (to theme parks) view
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Alarm clock
- Coffee maker
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Room service ($)
- Safe
- Turndown service
- TV
- Complimentary toiletries
- Mini-fridge
- 1 king bed, and 1 sofa bed
- Lagoon-style pool, garden or waterways (to theme parks) view
- 1 king bed, and 1 sofa bed
- Lagoon-style pool, garden or waterways (to theme parks) view
- Living room
- King Rooms - up to 3 guests (rollaway rental needed for 3rd person ($))
- Two Queen Rooms - up to 5 guests (rollaway rental needed for 5th person ($))
- A/C
- Alarm clock
- Coffee maker
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Room service ($)
- Safe
- Turndown service
- TV
- Complimentary toiletries
- Mini-fridge
Amenities
Lobby water feature
Lobby
Orchid Court Lounge Sushi Bar
Pool
Location
Reviews
TripAdvisor Traveler Rating
Great location and express pass perks but not a very luxury hotel room
suzecue (West Palm Beach, Florida) on Jan 09, 2025
Great location and express pass perks but this hotel is not a luxury hotel. The rooms are decent, even on the small side, but not bad. The hall ways were being refreshed with plaster and paint and so I believe this is why the hallways weren't properly vacuumed. On the last day, all the work was done, but the hallways still were full of drywall/plaster dust. Perhaps their vacuum cleaner isn't working well. The beds were comfortable and the sheets were clean. The counterpanes seemed worn though and the carpeting has seen better days. The room had not been properly vacuumed or dusted prior to our arrival. We paid for three adults but the coffee was set up with two coffee pods, on tea pod and one decaf coffee pod with four creamers. I texted for more at the front desk and they brough up three of each with lots of creamers and sugars. We were given four large bath towels, no face cloths and four hand towels. The next day the maid left two bath towels and three hand towels. We texted the front desk and they brought up two more towels, a bath mat and a face cloth. We were fine with that. We at Jakes Bar, at the hotel and ordered the family style brisket. It was very tasty and we ate it all, but it was luke warm, at best, verging on cold. We didn't send it back but did let the server know that we would have preferred it hot. We made full use of the express passes and early entry at the Universal parks. This was the full reason to book at this hotel. Overall, our stay was okay. I think next time we will only book for one night and take advantage of the two days of early entry and express passes for two days, they stay at another less expensive hotel for the first and last night of a three day visit. We really only needed two full days at the park to ride all the rides and see what we wanted to see.
Very good, but be aware of some drawbacks on Club Level
Taylor1993 (Maryland) on Jan 04, 2025
I’ve been a guest at this property every year since 2019 and I always reserve a Club Level room. My recent stay was a few weeks ago and I plan to return this year. The advantages of staying at this property are well documented elsewhere (e.g., on-site property within walking distance of Islands of Adventure, Universal Orlando, Universal City Walk, and Early Admission). My experience with the staff (front desk, housekeeping, and Club Level Lounge) has been very positive. Everyone was courteous and helpful. My review is focused on the positives and some drawbacks to staying in one of the Club Level rooms in Tower 3 on the 7th floor. Positives. Access to the Club Level Lounge with daily snacks, beverages, and small but tasty buffets for breakfast and dinner. The rooms are well appointed, clean, and comfortable (some have shower/tub combinations while others have only a shower). Negatives. Exclusivity: The Club Level has lost some of its exclusiveness. A decision was made to expand the number of rooms with Club Level privileges. This means some of the rooms on the 6th floor are also “Club Level” and that translates into crowding in the Club Level Lounge. You may have to wait in line for the buffet. Also, I understand the hotel sometimes offers Club Level privileges as an “add on” to all guests. Not a big issue, but one of the reasons I choose to stay on the Club Level is for a quiet respite from the crowds and long lines at the parks. Inconsiderate guests: Other reviews have mentioned an issue with noise related to the room doors slamming. I agree. The slamming of doors is very disruptive to relaxation and/or sleep. The doors slam because some guests are not mindful when they enter/exit their room. Meaning, they do not hold on to the door handle to ensure a quiet close. They walk away/enter and allow the door to slam shut. It is incredibly loud. At times, the housekeeping staff is guilty of doing the same thing, but you can make a discrete call to housekeeping to request an end to the slamming of the doors. Perhaps the engineering team can look into installing door closers (a mechanical device that uses a spring-loaded mechanism to control the speed of a door's closing motion, preventing it from slamming shut). Another issue is inconsiderate parents who allow their young children to thunder down the hallways while screaming. I get it, the children are excited to be there. However, I wish the parents who allow their children to do this would teach them how to use their “inside” voice and proper etiquette while staying in a hotel. The hallway noise is amplified in the guest rooms. To be fair, this problem is not the fault of the hotel. The Loews Royal Pacific Resort is still my hotel of choice when visiting Universal Studios Orlando.
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