TripAdvisor Traveler Rating

Amazing location and beautiful rooms. Everything was clean, and the service was fantastic. They treat you with respect and truly want to make your stay enjoyable. My granddaughter loved the pools and waterslides.

A beautiful resort with great food, amenities, pools, and attentive staff. Conveniently located near the Living Desert Zoo and not too far from the tramway mountain hikes. The hotel is so family friendly, and our little one loved experiencing a swimming pool for the first time. All in all a lovely experience we’ve enjoyed several times and will enjoy again!

Beautiful room and ambiance. Competent and effective service. Got in at 3 AM, front desk personnel was available and great to work with.

Had a very nice stay here. The room had 2 king beds instead of 2 queens or 2 doubles. The bath was nice. Breakfast was good they put out a really impressive buffet on the weekend. The spa was nice and uses great products. The pools were probably the best amenity. They have pools and slides for every age with lifeguards where needed. The adult pool was quiet and had a large jacuzzi. The staff was very friendly and helpful. We had a pleasant experience here. We’ll stay here again next time we’re in town. Thanks for taking good care of us.

We found this hotel to be quite disappointing on a few fronts. I will start by saying this probably isn't my usual sort of hotel but I did expect it to be better than it was. If you like the higher end hotel this is not the place for you. We liked the size of the room we had but it really felt in need of a bit of an update. The bathroom looked like it had recently been updated in terms of the tiling etc but the taps didn't work properly and the hot water took a very long time to come through. The bed was comfortable but something that was very annoying was the loud noises from the air con unit and also the in-room cooler/refrigerator. Both kept me awake on our first night so I switched off the air con and had to ask several times for the fridge to be disconnected so that the rest of our nights were quieter. The main drawback of this hotel for us was the very rowdy bunch of drunk conference attendees located around our room, shouting in the corridors late at night and being loud in the morning. It would be worth checking if they are hosting a conference if you are going to stay here as its not pleasant. When the conference attendees left they were replaced with a vast amount of families with young children. If you are travelling with young children then it looked really fun for that so you would no doubt have a great time, if not then you will find it very noisy and not ideal. We were only staying 3 nights otherwise we would have moved. The plus side to this hotel is that the food is nice in the restaurants and the outdoor areas are really pretty. The staff in the restaurants are really nice and service was great. Location wise the hotel is in a reasonable place for getting around. The hotel isn't value for money in my view, I wouldn't return.