TripAdvisor Traveler Rating

I wanted to share how wonderful our stay was at the Grand Hyatt Indian Wells. We visited with our kids, along with a few other families, to celebrate the recovery of my brother-in-law who had been hospitalized in ICU for nearly a month following a stroke. Throughout our stay, every staff member we encountered, from the front desk to the pool staff, as well as the ladies in charge of the daytime activities was incredibly kind, professional, and welcoming. We were especially grateful to the two ladies overseeing the daytime activities on Wednesday 1/7, who waited for us to finish painting our pots even though the activity time had already passed. We wanted my brother-in-law to participate in this activity as part of his occupational therapy, and their patience and understanding meant so much to our family even when they didn’t know the reason behind it. Another highlights of our trip was breakfast at Tia Carmen. About 12 of us dined together, including our children and my aging mom. Monty was exceptionally kind and patient, answering all of our questions with warmth and genuine hospitality. We appreciated him so much that we returned the next day and specifically asked to be seated in his section again so we could say goodbye before heading home. I truly wish I could remember everyone’s names, as each person we interacted with made our experience so special. Thank you to all of your staff for making our stay so special. Your hospitality truly made a difference and made our family trip even more memorable

Beautiful property with a relaxing atmosphere and well-maintained grounds. Our initial check-in was disappointing due to a room downgrade, and there were a few other issues during our stay. However, Ellen Soares, Guest Experience Manager, addressed all of our concerns promptly and professionally, and everything was taken care of, which we truly appreciated. Food at Carmocha was mixed. The appetizers were excellent, but the main dishes didn’t meet expectations, and service could be more attentive. I also think basic amenities like toiletries and better beverage quality should be more readily available, especially at this price point. Overall, a very nice stay with strong follow-through from management.

This is a repeat stay at Grand Hyatt, this time after hotel renovations, which notably improves the overall experience. The new room look, with a mid-century modern design feel is a perfect fit for the greater Palm Springs area. Dining options have improved as well, though breakfast can feel hectic at moments at high occupancy. Hy Tides is as fun as before, though, better pool area concessions and warmer water in the pools would be appreciated, particularly in December. Spa was enjoyable and fitness room was well equipped, as would be expected. Definitely coming back!

Rooms were some of the largest I've ever stayed in! The golf course view was incredibly peaceful to wake up to and probably contributed to us staying in our room more than expected. Drinking tea on the balcony with a book felt like such a treat.

I will start with the positives. The rooms are bright and you can tell they have been recently refurbished, although all of the money spent is purely cosmetic. If you have kids, the pool area is great. Sadly that's where the positives end. The rooms are not sound proof at all and throughout the night if someone walks down the hallway talking, even softly, you can hear it very clearly. Same goes for the people walking around in the room above. We could also hear the people in the room next door as if there was no wall whatsoever. Lots of chatting and tv leading up until bed time and then the permeation of loud snoring from 11pm - 6.30am for the duration of our stay. Speaking to the desk was met with a blank look and no solution offered whatsoever. Throughout our stay I interacted with several different front desk staff and not one was friendly or helpful. We wouldn't stay here again - the customer service is non existent and having looked around, there are much nicer resorts in the vicinity.