TripAdvisor Traveler Rating

This is a great resort for a family getaway - for all ages. If you are a Hyatt Globalist, this is a great place to use your suite upgrade awards. The location is beautiful. There is a waterpark-like area for kids with waterslides and a lazy river, and a kid/young child pool area with water sprayers. Adults have an 18+ over area to escape the large crowds. The spa is very relaxing right next to the gym area. This is overall an amazing place to go for a few days with the family.

This is a semi-luxury property. It is very family heavy. The rooms are spacious but aesthetically mid. The restaurant Tia Carmen is great, and the lounge Carmocha is good, but if you're visiting during peak travel times, the staff will likely be overwhelmed. We stayed over New Year's, and that busy time might have contributed to our general feeling that the quality and experience did not match the price tag. Note: the beds have motion sensor lights on them that you can't turn off.

This hotel is truly a resort with its' numerous amenities. The pool area is immense; we had a cabana for the day and it was fantastic and well-appointed. Besides the many pools, we had a relaxed stroll in the 'lazy river" and went down the amazing water slide!!! The staff around the pool was very friendly yet extremely efficient, and anticipated our needs perfectly. We had a fabulous lunch in their restaurant and the diverse menu provided many great choices: everything was delicious and well-prepared. The front desk and front door staff was extremely attentive and professional. I would give this hotel 10 stars if I could!

The staff was so kind and accommodating to everyone who walked in. This alone set this hotel apart from other hotels. The hotel itself was beautiful and had a very resort-like feel. The rooms were large and clean. But really, it was the staff that made the experience so enjoyable.

Very nice resort for familirs or adults-only, clean large 6 pools. Best hotel staff and service ever in any hotel. Love the adults only pool and hot tub. The water slides and the lazy river with free floats are very nice as well. The breakfast buffet is amazing.