TripAdvisor Traveler Rating

We have been members of Marriott since 2003 and stayed at very good ( Ritz Carlton San Fran residences) to bad ( Harbour lake Bahamas ) vacation club properties. We never used our presidential / Titanium card because we thought it was a perk when acknowledged and not a right. Mostly the front desk does acknowledge it and if they do not , we believe because they might not have any perks to offer at that location or time. We stopped for couple of days at Shadow ridge on our way to Vegas Grand chateau. Coming from Canyon villas in Phoenix which was excellent we were tired driving and accepted what ever available and we were given garden level villa. Check in took about 45 min. Upon entering the villa we found a huge machine ( Restore air) in the middle living room running loudly. The whole villa was sticking with musty air which was unbreathable. We called front desk and they said they will send someone to investigate. We waited for a couple of minutes and could not breathe the air so opened all doors and asked our kids to wait outside. We called the front desk to see if they could change the rooms. Even before we try to explain the reason, the front desk person was quite adamant that due to holiday season they cannot change the room. They stated maintenance would be able to take care of it or you could keep the machine running to help with the smell. It was unbelievable as the machine was making loud noise, almost like running lawnmower, or at least similar to loud vacuum cleaner. Then the lady from maintenance showed up and was stunned with the amount of smell coming from the villa. She offered to use air fresheners or wash the walls with soap ? She was still not sure if the smell will be better.She called her manager, and explain the situation who advised us to call the front desk again. Finally, the front desk agreed to change us to the villas on the other side of the same building . They were not any better but at least they were not smelling. We were at shadow Ridge in 2018 and loved it. Since then the property is quite rundown, broken tiles, no pressure in the shower, cabinets that are falling off. Atleast that was the condition of the villa that we stayed in. Maybe there might be good ones in the property and being a festive season, we understand that the property might be full. However, in such situation, we believe they shouldn’t offer room/villas to the guests and inconvenience them. They were many other properties to choose in Palm Springs.

I arrived happy. I did not leave happy. All of my jewelry was taken from a locked suite. Unfortunately I did not discover my items missing until a few weeks later. I keep my nice jewelry in my suit case always. I called the front desk. Hoping it had been turned in. NOPE. NO HELP THERE. PLEASE BE CAREFUL WHEN VISITING THIS RESORT. BE SURE TO USR THE SAFE. I LEARNED 3000.00 LESSONS.

The front desk staff are, what's a euphemism for nast?, I'm having a hard time finding the nicer words but that's the case. The remainder of the staff were nice. The facility is ancient.

Hats off to management. Everyone I encountered was polite conscientious efficient and professional. Special thanks to Mike in the pro shop. Beautiful and clean resort throughout. Thanks for a wonderful visit.

Always beautiful! The pools, the scenery, the golf courses and the units. Beautiful views and lush foliage! Units are always clean beautiful and well kept. Beautiful views!