Marriott's Shadow Ridge I - The Villages reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

1431 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Resort in Nane Only

deutscheorg on May 05, 2024

I am a Titanium Elite member, stayed at this property from May 3-5 (Confirmation #79088420) this property is a resort in name only spent a lot saved points to no avail, wifi is horrible, restaurant in site is closed renovations going on, was promised by Frank upon check in to be contacted to do presentation to receive either gift card of $250 or 40,000 bonus points and never contacted, also requested 30 minute late check out which was denied lied to and told rooms were booked for the day but yet when I went online to check reservations app showed plenty of rooms available to be booked. I would definitely never stay at this property again and will be filing a complaint directly with Marriott.

TripAdvisor users rated this property 2 out of 5

Very Disappointing

Stefan & Tanya K on May 02, 2024

Don’t go! The resort has potential, but currently mismanaged as it goes through transition to Marriott owned properties. As a guest you don’t feel welcomed there, staff is unmotivated to say the least. All property restaurants are closed for renovation, you are not even offered a glass of tap water, as you arrive snd wait in line to checkin. You have to drive to get food as there is nothing nearby. The studios supposed to have “full kitchen”, yet you don’t even have a cutting board or a bottle opener there. The ice machine wasn’t working in our building, so are the 3 out of 5 grills. The one “working” gas grill, took 40 min to heat up… and there are no grill utensils provided. You have to call the front desk to report the problems. Their standard response: “we are going to send a technician tomorrow”. The worst part was the maintenance crew using loud stinky blowers to move the sand from the driveways, blowing sand and dust on guests, trying to enjoy the pools and walking by to get to their cars and rooms. The rooms require renovation, the mini fridges don’t cool well, the mattresses uncomfortable (we had trouble sleeping sliding to the side)…

TripAdvisor users rated this property 5 out of 5

Absolutely Fantastic Stay - Highly Recommend!

DJP1964 (Winnipeg, Canada) on Apr 29, 2024

We stayed in a 2 BR Villa and could not be more pleased with the quality of our accommodations. Everything was fresh & clean - the furniture and the beds were super comfortable and the kitchen was well stocked. The shower had great water pressure and the towels were extra soft! The golf course was in superb shape and was a highlight of our trip. Who can ask for more? Everyone who helped us at the resort showed incredible customer focus - from the front desk to the activity center to the team at the golf course. This is truly a top end resort where the customer comes first. Much of this is due to the great leadership of Jim Moran, the general manager. We had the pleasure of meeting Jim during one of the daily events by the pool and he was a gracious host. We look forward to returning to Shadow Ridge!

TripAdvisor users rated this property 4 out of 5

They Couldn't Get Reservations and Check Out Right

MrsB503 (Seal Beach, California) on Apr 23, 2024

A family get together including multiple generations. I booked more than 6 months in advance, and requested rooms near each other and near a pool (for the kids). I had to repeat those requests again a week before our trip. We did get rooms near each other, but not close to a pool. The rooms are like a small condo, with a microwave and refrigerator. That worked out well, so we didn't have to go out for every meal. They encourage checking out via text message. Which got totally screwed up and we didn't ever get a folio of the total charges for any of the 3 rooms, and instead of all being charged to us as the hosts, each member of the family got charged. How did they mess this up? Don't know. But they did. Took them 4 days to clear that up., however I never ever got a folio of the charges in writing nor via email. The property is nice, lots to do. But they need to do a better job with the records and record keeping. We also had a problem when trying to use the property shuttle. We would wait and wait and wait, but it never came. UGH. A 20 minute walk to the pool is not appreciated!

TripAdvisor users rated this property 1 out of 5

Horrible service!

carl k (Huntington Beach, California) on Apr 23, 2024

Horrible service. Fire alarm malfunction caused alarm and lights to go off all morning, we had to vacate. Came back couple hrs later, still going off! Called front desk they said had been fixed. WTH?!? Told them no they are not. Had to leave again, finally fixed by early afternoon. Called front desk to ask for some kind of credit, they said NO. WILL NEVER STAY THERE AGAIN!!

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