TripAdvisor Traveler Rating

We booked 2 different 2 bedrooms units for a family gathering the first weekend of August. I spoke to Lindy from the pre arrival desk and asked her if both rooms could be placed in the 2400 building as that is our preferred location each time we visit Shadow Ridge. Lindy was so great to work with and she accommodated the request and even arranged for an early check in. We love it there and Lindy made it even more special. We'll be back again at the end of September!!!

On arrival check was quick and efficient. Lovely well kept resort with friendly people. My only request would be to have somewhere to sit around the pool areas without banging tunes non stop! Both pool areas appear to be the same so would love a quieter area to read?

The pools are clean and well kept overall. The entire property is lovely and the condos are spacious and well laid-out. Lots of kids activities on the property as well as fun for all. Marriott always offers nightly activities for adults or families from Bingo to movies at the pool on the jumbo screen. Restaurants near by are always good. Shermans Deli, Waldos, plus many many others.

I / We have traveled the world and never in my lifetime has a front desk clerk refused to put me through to a manager. In fact, he went as far as to say he screens ALL CALLS cause management is to busy. His antics that followed are concerning and the level of disrespect is Alarming. I’m not your casual guest I’m a Marriott Timeshare Owner.

Bait and switch room, party central. If you are looking for a party house or family screaming child weekend, this is your place! If you want peace and quiet, look elsewhere. The front desk is akin to a Carnival Cruise check in counter. We were given a downgrade to our room (booked a month prior) that was old and smelled like sewer gas. Why did I get the downgrade, and why did you overbook?! Unacceptable yet they were overbooked and had no other rooms available. Would have stayed elsewhere but the city was booked solid. We were given our correct room the next night, yet it was above a bunch of drunken party nuts, loud music and running around screaming. Does anyone remember Animal House? Just stupid. Checked out, refused to pay. The only good news is that I got a refund. Marriott, shameful as I have stayed close to 600 nights at your properties and am a 20 year Platinum member. Buyer beware for this property. Do NOT rent in a “Villages” building as they are tired and old. “Enclaves” have nice decor if you are not next to a bunch of college school kids.