TripAdvisor Traveler Rating

I went with my family to this hotel, I am a Marriott associate. This is the first time I have met a rude guy at the front desk, his name is Richard. Since we arrived I asked him if we could upgrade our room bc I was with my family, it wouldn’t matter if I was going to pay more, however he said “NO WE DONT DO THAT IN HERE !!”. I work for Marriott and I know that they can do it, but its fine, what I can see is that he is in a relationship with his coworker the other front desk agent. She has curly hair with highlights. I’m saying this because I saw them outside at wing stop, I saw them doing their things that couples do and he just laughed when he saw me!! He asked me for my Marriott form by email and the internet wasn’t working and his partner told him just get the form number and he told her NO with a bad attitude. I couldn’t understand why he was acting like that. I hope the hotel takes action with Richard because he’s not treating the customers with respect and patience!! Besides the issues in the quality of customer service Richard provided us, I want to Shout out Byron he gave us good information about the installations that the hotel has!! Thanks Byron! Also thanks to Omar at the front desk, he was so kind at the end when I checked out ?? And to the hotel I can see it’s beautiful with good installations and attractions we loved the game room and the pool!!

We went over this weekend with family, unfortunately the front desk person that checked us into the hotel wasn’t very nice, had a condescending attitude since we entered. His name is Richard was working with his girlfriend w curly hair with blonde highlights that night 9/7/24. Was condensing to another coworker of his when she tried to assist him with filling out a form. Best if someone else helps you when checking in. Omar and Byron the staff were very kind over all. The concierge woman on Sunday morning was amazing but unfortunately did not get her name. Hotel is good.

Stayed here over labor day weekend with my family. Loved this place and will definitely return. Great spot for families and condos are very spacious and clean. Pools were huge and lots of space to spread out. Place was packed for the holiday weekend and was hot, but still had a blast. Things to note, kids 48" and taller can use the slide only, no exceptions. My daughter was excited for this and she's 43" tall and couldn't go on, pretty disappointed in that even if an adult was in the pool to catch her. Wish there was a full restaurant on site for dinner. Only restaurants are pool bars and they close at 6pm and offer pool food. Would recommend to families. Would not recommend to adult only travellers as this place is swarming with kids.

Booked a two night stay and left after the first night. Check in was long and not welcoming. Once in our room we were told it was only half ready. We had booked a 2 bedroom Villa which turns out to be two separate rooms and you then open the connecting door. Both rooms felt like being in a dungeon, very dark with low ceilings. The one restaurant onsite was closed and the pool bar didn’t open due to IT issues? Very inconvenient when traveling with children. The pool was crowded and minimal seating due to people laying towels out early in the day. Felt like we staying in a motel 6. Our family had such a terrible time we left after one evening. Couldn’t even imagine staying longer. Would NOT recommend.

We love this place! I’m surprised to find such negative reviews from others... Some people are just never pleased I guess. We come here every year. The staff has always been kind and helpful! The property is always clean and they are quick to address any issue when you call or text the numbers provided. My family and I always leave happy!