All inclusive

The Hacienda at Krystal Grand

Puerto Vallarta 4.5

Overview

A true Mexican tradition in décor, spaces and culinary experience is waiting for you at The Hacienda, the newest section at the all-inclusive Hacienda at Krystal Grand . It is a collection of 192 junior suites placed around a central courtyard with beautiful palm trees and gardens that even includes a traditional aqueduct, a means to transport water from one place to another in the old days. Enjoy the soothing and relaxing atmosphere of a typical Mexican Hacienda; delight with traditional dishes; sit in a private patio... it is all about experiencing the old ways. As a guest of The Hacienda, you will experience personalized attention and convenient privileges. 

The Hacienda at Krystal Grand accepts guests ages 13 years and above.

Added value

Guests of Hacienda at Krystal Grand have access to all services and amenities at the Krystal Grand Puerto Vallarta.

Check in

4 p.m.

Check out

11 a.m.

Rooms

192

Rooms

Junior Suite Hacienda Garden View
463 square feet
  • 1 king bed, or 2 double beds
  • Garden view
  • No more than 3 guests in the room
Junior Suite Hacienda Garden View
463 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • TV
  • Balcony or terrace

Junior Suite Hacienda Pool View
463 square feet
  • 1 king bed, or 2 double beds
  • Pool view
  • No more than 3 guests in the room
Junior Suite Hacienda Pool View
463 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • TV
  • Balcony or terrace

Junior Suite Hacienda Swimout
  • 1 king bed, or 2 double beds
  • Pool or garden view
  • No more than 3 guests in the room
Junior Suite Hacienda Swimout
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • TV
  • Balcony or terrace

Junior Suite Hacienda Terrace
613 square feet
  • 1 king bed
  • Pool view
  • No more than 2 guests in the room
Junior Suite Hacienda Terrace
613 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Slippers
  • TV
  • Balcony or terrace

Amenities


Location

Address
Ave De Las Garzas 136, Zona Hotelera, Puerto Vallarta, Jalisco, 48333, Mexico
Ave De Las Garzas 136

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 2 out of 5

Disappointing

Radders40 (London, United Kingdom) on Nov 06, 2022

Firstly this is no longer a Hilton Hotel as unbeknown to us it was being taken over by Krystal group (think they’re a US owned group) half way through our stay , certainly not 4 stars. This was only mentioned to us on our first evening by reception but no other information about how the transition might affect us - Bit shambolic in terms of my husband having to advise reception that the WIFI had changed and after 3 phone calls they managed to find out what was going on in terms of how to access it. The old room card keys were being replaced by wrist band system but it was only through hear say from other English speaking guests that we knew we had to go and ask for them to be changed. We had paid for 2 Suites as there’s 3 of us and our Daughter is an adult so enjoys her own space. The first room we were taken to (Garden Room / allegedly a suite) had a terrible stale damp aroma to it and if you call a 2ft brick wall in front of you a scenic garden view then I’m the man on the moon ! The second room (Pool Suite) evidently reception said was an upgrade but we’d already expected that as part of the price of what we paid for our holiday , was clean & spacious but really not 4 stars. For an all inclusive based stay you expect the food options to be decent but sadly they weren’t. The main buffet restaurant was like a school canteen and food options were poor. Speciality restaurants were hit and miss in terms of quality and whether they were open but I can’t grumble at the Italian themed one which was nice or the Sushi restaurant in the main part of hotel at the Skybar which was very good shame it only opened throughout the day. We stayed at the Hacienda / Adults only side and to be fair the staff couldn’t do enough for us at breakfast or round by the pool during the day , really friendly always smiling. Fair enough I’m not under any illusion that when you pay for an all Inclusive holiday you expect that you may need to eat out occasionally depending on your taste & preferences but we ended up eating out for 6 of the 10 days in some of the top restaurants either in the old town / Malecon area or just near to the hotel which were great. But that’s added another £800 to an already expensive holiday. Weather was beautiful and views amazing , lovely part of Mexico would come back but definitely not to this resort

TripAdvisor users rated this property 5 out of 5

Great place to vacation

30518990jar on Oct 30, 2022

This resort was so nice the staff was so friendly and helpful. We had great service from Edwin and Antonio at the Sea Fire and Alcatraz was great fun at the pool. Edgar was so helpful at the front desk and Milton was the best bartender.

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