Overview
A true Mexican tradition in décor, spaces and culinary experience is waiting for you at The Hacienda, the newest section at the all-inclusive Hacienda at Krystal Grand . It is a collection of 192 junior suites placed around a central courtyard with beautiful palm trees and gardens that even includes a traditional aqueduct, a means to transport water from one place to another in the old days. Enjoy the soothing and relaxing atmosphere of a typical Mexican Hacienda; delight with traditional dishes; sit in a private patio... it is all about experiencing the old ways. As a guest of The Hacienda, you will experience personalized attention and convenient privileges.
Guests of Hacienda at Krystal Grand have access to all services and amenities at the Krystal Grand Puerto Vallarta.
Check in
4 p.m.
Check out
11 a.m.
Rooms
192
Inclusions
- Daily activities
- Round-trip airport transfers
- Experienced concierge service, personalize check in with welcome beverage, and dedicated butler service.
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Located on floors 1 to 4
- Hacienda section
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Ceiling fan
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Slippers
- TV
- Balcony or terrace
- 1 king bed, or 2 double beds
- Pool view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Pool view
- Located on floors 2 to 4
- Hacienda section
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Ceiling fan
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Slippers
- TV
- Balcony or terrace
- 1 king bed, or 2 double beds
- Pool or garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Pool or garden view
- Located on 1st floor
- Hacienda section
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Ceiling fan
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Slippers
- TV
- Balcony or terrace
- 1 king bed
- Pool view
- No more than 2 guests in the room
- 1 king bed
- Pool view
- Located on 4th floor
- Hacienda section
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Ceiling fan
- Jetted tub
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Slippers
- TV
- Balcony or terrace
Amenities
Lobby
Pool
Pool
Grounds
Business centre
La Catrina
La Catrina
Talavera
El Rincon
Buffet
Buffet
La Serenata
El Pozo
Buffet
Pool
Talalavera
Entrance
Location
Reviews
TripAdvisor Traveler Rating
Disappointing
Radders40 (London, United Kingdom) on Nov 06, 2022
Firstly this is no longer a Hilton Hotel as unbeknown to us it was being taken over by Krystal group (think they’re a US owned group) half way through our stay , certainly not 4 stars. This was only mentioned to us on our first evening by reception but no other information about how the transition might affect us - Bit shambolic in terms of my husband having to advise reception that the WIFI had changed and after 3 phone calls they managed to find out what was going on in terms of how to access it. The old room card keys were being replaced by wrist band system but it was only through hear say from other English speaking guests that we knew we had to go and ask for them to be changed. We had paid for 2 Suites as there’s 3 of us and our Daughter is an adult so enjoys her own space. The first room we were taken to (Garden Room / allegedly a suite) had a terrible stale damp aroma to it and if you call a 2ft brick wall in front of you a scenic garden view then I’m the man on the moon ! The second room (Pool Suite) evidently reception said was an upgrade but we’d already expected that as part of the price of what we paid for our holiday , was clean & spacious but really not 4 stars. For an all inclusive based stay you expect the food options to be decent but sadly they weren’t. The main buffet restaurant was like a school canteen and food options were poor. Speciality restaurants were hit and miss in terms of quality and whether they were open but I can’t grumble at the Italian themed one which was nice or the Sushi restaurant in the main part of hotel at the Skybar which was very good shame it only opened throughout the day. We stayed at the Hacienda / Adults only side and to be fair the staff couldn’t do enough for us at breakfast or round by the pool during the day , really friendly always smiling. Fair enough I’m not under any illusion that when you pay for an all Inclusive holiday you expect that you may need to eat out occasionally depending on your taste & preferences but we ended up eating out for 6 of the 10 days in some of the top restaurants either in the old town / Malecon area or just near to the hotel which were great. But that’s added another £800 to an already expensive holiday. Weather was beautiful and views amazing , lovely part of Mexico would come back but definitely not to this resort
Great place to vacation
30518990jar on Oct 30, 2022
This resort was so nice the staff was so friendly and helpful. We had great service from Edwin and Antonio at the Sea Fire and Alcatraz was great fun at the pool. Edgar was so helpful at the front desk and Milton was the best bartender.
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