Overview
This resort has hundreds of coconut trees, palms and tropical vegetation indigenous to the area. Enjoy the "Stay at One, Play at Two" option where guests can also use the facilities of Grand Palladium Palace Resort.
Check in
3 p.m.
Check out
12 p.m.
Rooms
582
Inclusions
- Daily activities
- Round-trip airport transfers
- All gratuities
- Unlimited domestic and select international drinks
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- 24 hour room service ($)
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Balcony or patio with table and chairs
- Complimentary room service from 11 am - 10:30 pm
- 1 king bed, or 2 double beds
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Ceiling fan
- Jetted tub
- 24 hour room service ($)
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Balcony or patio with table and chairs
- Complimentary room service from 11 am - 10:30 pm
- 1 king bed, or 2 double beds
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Ceiling fan
- Jetted tub
- 24 hour room service ($)
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Balcony or patio with table and chairs
- Complimentary room service from 11 am - 10:30 pm
- 1 king bed, and 1 sofa, or 2 double beds, and 1 sofa bed
- Garden view
- No more than 8 guests in the room
- 1 king bed, and 1 sofa, or 2 double beds, and 1 sofa bed
- Garden view
- Minimum 3 adults, maximum 6 adults
- Maximum 5 children
- No more than 8 guests in the room
- 24 hour room service ($)
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Balcony or patio with table and chairs
- Complimentary room service from 11 am - 10:30 pm
Connecting Suite = Loft Suite Garden View Room (645 sq. feet) and Deluxe Garden View Room (375 sq. feet)
Amenities
Kids Club
Fitness Centre
Lobby Bar
Nightly Entertainment
Outdoor Sports
Pool Views
Beach
Restaurante La Catedral
Casino
Pool Bar
Mare Nostrum
Sports Bar
Kiosko Playa
Kids Water Park
Beach Activites
Bamboo Restaurant
Mare Nostrum Restaurant
Beach Wedding
Swim-up Bar
Pool Area
Spa Salon
Pool
Sumptuori
Pool bar at night
Hemingway Bar
Location
Reviews
TripAdvisor Traveler Rating
We wanted to love it but couldn't..
51stephanies (Burlington, Canada) on Jan 31, 2026
We wanted to love it but we couldn't.. I'll start with the good. The grounds were beautiful, the staff outside the lobby were great and the pools and variety were nice. The bad... you couldn't go into any of the lobbies without constantly being harassed about whether you got your welcome gift or tour and it was a trap to get you into a meeting. It got so bad we avoided the lobbies at all costs. Even while waiting for the shuttle to leave multiple green shirts approached me and one guy even said if I filled out this exact review in front of him he'd get a day off, it was beyond annoying. We had a loft room that never got below 25 degrees, in building 72 the ac is in the loft so downstairs never got cooler, they even came to fix it one night and said the pipes were so clogged so imagine what we've all been breathing in. The a la cartes were not great, the buffets had better options. I'm easy to please so I was disappointed. My husband got a steak house that had no seasoning, we ended up canceling future reservations. The sports bar was probably one of the better options but because we were from the punta cana side we had to take the "train" and had to wait over 25 mins for it to return while empty golf carts past us repeatedly and even told us they couldn't help us? We made the best of a not great situation but I'd never recommend this place or come back. We spent a lot of money for a less than ideal resort.
Not all bad, but nearly!
davehodgesdave (Durham, United Kingdom) on Jan 30, 2026
We visited this resort on the recommendation of a friend who had visited a few years ago and was really impressed. When we booked last January we had access to 13 restaurants and 6 pools including the adults only " Secret pool" . In August we had an email from our agent stating that due to some upgrading in the resort we now only had access to 4 restaurants and 3 pools but we're reassured that these 4 restaurants were more than enough to satisfy our appetites and expectations, we agreed to keep the booking. On arrival we were greeted by a very smart gentleman who introduced himself as our ' personal concierge ' and that the following day he would give us a tour of the resort, nice touch we thought. Next day we were picked up and taken for our tour, straight to the offices of The Palladium Travel Club where we spend a gruelling 4 hours of selling technique, on paper it sounds a no- brainer but read the reviews!! It started at £25000 and rapidly dropped to what we could afford , which wasn't enough to make this worthwhile. People should be made aware of what they are getting into and not underhandedly tricked into going, very sinister!!! Beware! The rooms are clean and kept clean daily and very nice albeit a bit dated, but we had problems with our WC, phone and television which were not resolved properly and eventually we were moved with only 2 days of our holiday left, not good! Food was generally good quality but more often as not cold, we were not alone in complaining about this but it was never resolved, we were practically vegetarian the whole 2 weeks, afraid to eat the meat! The restaurants that we had access to were not brilliant and again the food was cold, moderate service and cold uninspiring surroundings, only exception was the Japanese , as food was cooked at your table. Pool areas were very good with lots of provision for the kids, clean too. The old towels at dawn brigade are in force, ignoring signs about not reserving beds, what's new? The upgrade at the hotel has made the best parts available only to Travel Club members, we plebs wander through the rest with our sub- standard wrist bands! Very disappointed with TUI for not negotiating access for us as we booked well before the change over and with hindsight we should have cancelled but hey- ho. All in all we still enjoyed our holiday because people are more important than anything else going on and we met some wonderful people, plus the surroundings are undoubtedly beautiful, the grounds being nicely kept by hard working staff. So not all bad and it's sad that this hotel seems to have put more stock in the more wealthy element, it could be so so good.
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