Overview
Located in Punta Cana, the elegant and all-inclusive Occidental Caribe is a Mediterranean-inspired resort with798 elegant rooms and suites, seven restaurants, seven bars, two pools and a mini water park for kids, a spa, kids club, nightly musical shows and a nightclub. Beach lovers will enjoy the various water sports available, including scuba diving Punta Cana’s diverse underwater world. Premium Level accommodations offer spectacular views, unlimited access to our specialty restaurants, private check-in, and more.
Check in
3 p.m.
Check out
12 p.m.
Rooms
798
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
- dinner can be á la carte (reservations required, dress code in effect)
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Pool view or Garden or Resort Views
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Pool view or Garden or Resort Views
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Mini fridge
- A/C
- Coffee maker
- Hair dryer
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Mini fridge
- A/C
- Coffee maker
- Hair dryer
- Safe
- TV
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Mini-bar
- A/C
- Coffee maker
- Hair dryer
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Mini-bar
- A/C
- Coffee maker
- Hair dryer
- Safe
- TV
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Mini-bar
- Room service ($)
- A/C
- Coffee maker
- Hair dryer
- Safe
- TV
PREMIUM LEVEL INCLUSIONS :
- Personalized check-in-check out
- Early check-in /check out without charge (subject to availability) -
- Exclusive private lounge with drinks ,
- Free internet access, board games, books, and specialized services
- Concierge service
- Priority on a la carte restaurants
- Upgraded room amenities.
Amenities
Pool
Beach view
Beach
Climbing wall
El Alcazar
Exterior
Fitness centre
Games room
Kids club
Kids pool
Kids slide
Kyoto
La Comedie
Mexico Lindo
Pool aerial view
Pool area
Pool
Poolside dining
Resort games
Spa massage
Theatre
Trapeze
Location
Reviews
TripAdvisor Traveler Rating
Occidental Caribe in Punta Cana, bad experience.
bmota007 (Houston, Texas) on Oct 11, 2024
Based on my experience, I believe several critical areas need immediate attention and improvement: First and foremost, as a Barceló Unique Member, I expect a higher level of recognition, service, and care. I’ve stayed at Barceló hotels more than 12 times worldwide, including multiple times at the Occidental Caribe, and this was by far the worst experience I’ve had. Upon arrival, I was greeted by a massive line at check-in. There were no seats available for my wife and son, and no welcome drinks were offered despite the heat. My wife had to leave the line to get drinks from the bar, which should never happen at a hotel of this caliber. After standing in line for 2.5 hours, I finally received my room key. This is unacceptable for any guest, but particularly for a loyal, high-status member who had made a special request for our anniversary celebration, which was ignored entirely. I requested a room upgrade, as I usually receive at other Barceló locations, but was curtly told no, without explanation. When I mentioned my Unique Member status, the front desk staff responded, “What’s that?” I was in disbelief that they were unfamiliar with their own loyalty program. To make matters worse, I was given one of the furthest rooms (7412) on the 4th floor of the 7th building, despite knowing from previous stays that better rooms were available closer to the main area. Additionally, there were no welcome drinks in the room, something that other Barceló hotels, including the Occidental Caribe, usually provide to loyalty members. The poor service extended to the following day when my son forgot his room key card in the car. I approached the front desk, and an employee named Emeli Fortunato treated me rudely in front of my family. When I requested a new key, she refused unless I paid $23, claiming it was my responsibility. She became argumentative, insisting that I was told this at check-in, which was untrue. I had to tell her to stop arguing and asked to speak to her supervisor. She initially refused, saying she didn’t have one, which I knew was a lie. After much persistence, Juan Vazquez intervened to resolve the situation. The next morning, I met with Manager Alberto to explain the situation. This experience left me feeling unwelcome, and I regret spending my money on this stay. I have always been a loyal Barceló guest, but this was the first time I have ever felt compelled to leave a negative review. That said, I would like to acknowledge and thank CSR Martires, an excellent employee at Barceló. Unfortunately, he was on vacation during our stay, but he returned on our last day and made us feel welcome. When we explained how poorly we had been treated, he apologized and showed the same excellent customer service we’ve received from him in the past. It’s too bad he wasn’t there on the day of check-in, but kudos to Martires for exemplifying the kind of service I’ve come to expect from Barceló. In summary, I urge the hotel to improve staff training, particularly around member recognition, customer service, and professionalism. Your Unique Members deserve far better treatment than what I experienced. My loyalty has always been to Barceló, but this experience was deeply disappointing, and I hope to see major improvements moving forward.
Could be perfect, but..
Jerry T (Ludington, Michigan) on Oct 10, 2024
A beautiful property. Great views from most of the tooms..Well maintained Clean beach Food is average. Small rooms that are dated and need maintenance. No fans in check in area. It was very hot and humid. There is No AC in dining buffet or in a couple of speciality restaurants.
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