Overview
Located in Punta Cana, the elegant and all-inclusive Occidental Caribe is a Mediterranean-inspired resort with798 elegant rooms and suites, seven restaurants, seven bars, two pools and a mini water park for kids, a spa, kids club, nightly musical shows and a nightclub. Beach lovers will enjoy the various water sports available, including scuba diving Punta Cana’s diverse underwater world. Premium Level accommodations offer spectacular views, unlimited access to our specialty restaurants, private check-in, and more.
Check in
3 p.m.
Check out
12 p.m.
Rooms
798
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
- dinner can be á la carte (reservations required, dress code in effect)
- All taxes
Rooms
Amenities
Location
Reviews
Probably wouldn't return, but still had a good time.
Meander40335713265 on Dec 06, 2024
We booked this resort with another couple back in may and had been extremely excited for this trip, the airport & transfer were pretty much seamless, but the problems started almost immediately upon arriving. -massive line checking in to hotel and 1 person attending to the check in desk. (There we're supposed to be 2, but the other person was being dragged in 100 different directions with guests having issues) -Our friends were brought to their room first, which was not cleaned from previous guests, which lead us back down to the front desk. -at least an hour and a half after arriving, we finally got to our room which of course had no towels and a pretty gross bathroom with a broken shower. -oh yeah, and the Wi-Fi didn't work in our room whatsoever. (I'm an Electrician in Canada and discovered the ethernet cable hanging from the ceiling to be the most likely reason..) I promise this review gets better. As the 4 of us ate the late night snack bar food on a dark patio, I think we were all thinking the same thing "wtf did we get ourselves into?" However, waking up the next morning we were relieved. The grounds were absolutely beautiful & very well kept. The Coffee in the lobby was great and the Buffet had a lot of tasty options (even for a somewhat picky eater like myself) -My friend and I used the gym after breakfast and actually got a decent workout in -The pool is huge and has a lot of chairs all around it. ( we never had to go crazy to find seating, always a bunch available) -The beach is incredible, and again its usually pretty easy to find loungers. -The daytime snack bar / lunch buffet was delicious ("ham and cheese burritos" were delicious) -The pizza place upstairs is really tasty, but can get busy and leave you waiting a while - The vendors on the beach are friendly, but can be a little pushy. once they get pushy they just become kind of annoying. -Dinner buffet was pretty good, a little bit of different variety every night. We definitely never went hungry. The pasta station is crazy busy and the staff working it is definitely not in a rush, no matter how long the line. -We only tried one of the a la cartes, which was the Japanese/ Hibachi restaurant. The food was really good, the chef was very funny and interactive, and we had a really good time. I wish I could end the review here, but unfortunately there was a bit to complain about. We knew that this resort was on the cheaper side, so our expectations were relatively low, however certain things still seemed to disappoint. -As mentioned before the room was quite a let down. The ceiling in the bathroom started leaking randomly, the wifi was non existent, the shower was half broken, the toilet worked whenever it felt like it, the hairdryer didn't work whatsoever, one night we had no running water at all ( the entire resort was down) and overall the room never once really felt clean. -The maid was really nice and we know she was doing her absolute best, but the service was just too inconsistent. some days we had towels, some days we didn't. You would think that if there were no towels to give, they'd at least leave our old ones so we could reuse them, but this wasn't the case. - The front desk staff are simply too overwhelmed with request from guests. when its your turn to need something, its extremely unlikely that you'll be helped with anything more than a temporary fix. - I will highlight that all the front desk staff I encountered spoke really good English and did the best they could under the circumstances that I don't think are their fault. -Some of the other staff could be a bit rude, and sometimes the complete opposite. -I found the bartenders to be extremely inconsistent with their service at times, and unfortunately witnessed on multiple occasions playing favorites with the locals and pretty much anyone who speaks Spanish. I stood at the front of a bar line for almost 5 minutes while locals just walked up beside me and had their order taken before mine. eventually I just had to give up because they refused to acknowledge me standing there despite me trying to order every time they looked at me. I think this place really is what you make of it. If you dwell on the negatives you will ruin your trip. I found that once i left the room for the day and hit the beach with my friends, nothing could kill my mood while i was there. The drinks are great, the food is decent and Punta Cana is a beautiful place to visit. I don't think we would return to this hotel unless some serious renovations were done and maybe double the staff they currently have. We decided to make the most of it, so we left thankful for the opportunity to visit and thankful for the wonderful memories we made here at the Occidental Caribe!
Great experience but won’t return
lauriebO1011LZ (Montreal, Canada) on Dec 03, 2024
The bathroom ceiling had water dripping from it. There’s was men sock underneath our bedsheets that’s was supposed to be cleaned by room service… Saw 2 small cockroaches in the bathroom our skin is itching so we don’t know if we have bedbugs! Food was great the pool too much music.
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