Active Advisories
The El Dorado Royale will be renovating their restaurant La Isla starting January 9 and is expected to be completed by February 9, 2018. The renovations will not impede guest amenities and all other facilities will remain open.
Overview
El Dorado Royale, a spa Resort for adults only, is located in the heart of the Riviera Maya, facing the beautiful Mexican Caribbean. A romantic secluded deluxe all-inclusive spa resort.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Welcome glass of sparkling wine
- All gourmet meals and specialty bites
- Mini-bar restocked daily with soft drinks, water and beer
- Intro scuba lessons in the pool
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- 1 king bed, or 2 queen beds
- Garden view
- Maximum 3 adults
- Ceiling fan
- Jetted tub
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Terrace with a hammock and two chairs
- 1 king bed
- Garden view
- 1 king bed
- Garden view
- Maximum 2 adults
- Ceiling fan
- Jetted tub
- Smoke-free
- Upgraded amenities
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Terrace with a hammock and two chairs
- 1 king bed, or 2 queen beds
- 1 king bed, or 2 queen beds
- Maximum 3 adults
- Ceiling fan
- Jetted tub
- Patio
- Smoke-free
- Upgraded amenities
- Step right into a lazy river that crosses in front of your suite's patio.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- TV
- Terrace with a hammock and two chairs
Amenities
La Isla pool
La Isla
Los Tucanes
Beach dining
Fuentes Pool
Health Bar
Jojo's Bar
Cabanas
Fuentes Theatre
Rincon Mexicano
Guacamayas Bar
Cocotal
Lobby
Guacamayas Theatre
Martini's
Pier
Jojo's Restaurant
D Italia
Exterior lobby entrance
Location
Reviews
TripAdvisor Traveler Rating
Avoid the Membership Scam at All Cost!!!
C4vette90 (Pooler, Georgia) on Jul 12, 2025
Those traveling here, avoid the travel club scam. It’s a true bait and switch. It’s a the closest you can get to a sleazy used car sales type experience without getting the car. They lie and take your money. The definition of over promise and significantly under deliver. BUYER BEWARE!!!
Disappointing trip to the ElDorado Royale
jeanne m on Jul 10, 2025
This was our second trip to this resort. I was very disappointed. It was a return with a special offer to experience the resort as a member. Nothing was different. In fact the room was run down, the grounds were messy and in need of care, and the room services were disappointing. We had to call maintenance upon entering our room for a toilet not working and light fixtures broken. If I was a valued member why did I get the room that should have been closed for repairs? Even the mirrors were old and in need of replacement. We stayed in a twin up suite. I asked why we had no pool towels and was told to go collect them from the general pool area. What is the advantage of your own swim area if they do not provide the towels? The drinks in the room were not filled daily. It seemed like this was an afterthought. I was there for 14 days and had to ask for towels almost every day. The cleaner would collect all towels from my room, even the ones hanging to dry so I could reuse, then leave nothing. Or on a few occasions she left one hand towel. I would call and hours later still not have anything. I had to call several times, each day!! I have stayed a small motels on road trips without this kind of poor service. We were told that the resort was at 40-45% capacity so there was really no reason for the poor quality of services. The staff was so wonderful, and they would be the reason we returned if we do return. Restaurants were great food selections. However, we needed to leave an hour before our reservation time to catch a transport to the restaurant. At times we waited 30-45 minutes with many drivers passing by stating they were on a designated request. I guess the elite members could request rides. We tried to call, but with the exception of one time, we still did not get a transport on time. The Maroma beach is beautiful and we enjoyed it there. Seaweed was an issue, but they were trying heir best to keep it under control. The best part of this vacation was the pleasant staff and the beach. The most disappointing was to be treated as if we did not deserve better services. We sat to discuss purchasing membership and they were very nasty people. I would not recommend sitting for the presentation. The beachside meal we were given was very disappointing and quite inedible.
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