Overview
Located steps away from the laidback charms of Playa del Carmen, Playacar Palace indulge a range of desires for you who wants it all. It is in this exceptional environment where you will be able to discover the true heart of the Riviera Maya, populated thousands of years ago by civilizations whose remains still remind us of its uniqueness. Rejoice at this modern retreat! Exchange privileges at select Palace Resorts.
This intimate and luxurious resort, located in the Riviera Maya, is set in the exclusive Playacar Hotel Zone in the heart of Playa del Carmen. It features 201 beautifully appointed rooms, all with double Jacuzzi, 24 hour room service, excellent dining services, a beautiful pool with a swim up bar, and exquisite bars and lounges with views to the stunning Caribbean Sea and Cozumel Island.
Stay at 1, Play at 4 - Guests have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Cozumel Palace and Sun Palace. Transportation to sister properties
not included, please see hotel front desk for complete details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
201
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
Amenities
Location

Reviews
Playacar Palace, Playa del Carmen - family stay in January 2025
marcin_marcin_krk (Krakow, Poland) on Jan 29, 2025
We have stayed in this hotel for 10 days with family (2 adults and two kids in age of 11 and 13) in January 2025. The strengths of this hotel are as follows: 1) Very good food, variety and quality on very high level. Very good a la carte restaurants (we tried Italian and Asia). Even pool bar which usually serves typical fast food meals in this case serve really good meals. Also time of serving meals is very convenient, you are always able to eat somewhere no matter what time you return from trip, beach, etc. 2) Excellent service, all staff very polite and willing to help in case you need something. After a few days they exactly know what you like and e.g. on the breakfast you have ready tea/coffee as you like before you sit to eat (thank you David). Near pool very kind staff ask you many times if you need anything (thank you Pedro). 3) Coffee corner with cakes, absolutely brilliant idea for people who like a good coffee. You can come at any time and have a good coffee with a cake (we loved all kinds of macaroons). 4) All-inclusive wristbands which are also your room key. So simple and make your vacations very comfortable especially when you stay with kids. You don't need to remember about room card, to not leave or pass to your kid when need something from the room etc. 5) The general cleanliness of the hotel as well as the room we rate very high. Rooms are cleaned decently and everyday. Swimming pool and swimming pool area is cleaned every morning. 6) Hotel location, albeit hotel do not have own beach (as generally they are public) is located in the coastline with direct and easy access to it. In the same time hotel is just 5 minutes walk from main street of Playa del Carmen where you can find many shops, bars, restaurants etc. 7) Fridge in the room, which is replenished daily including alcoholic beverages. We have not use much but can imagine might be a nice addition to your stay. 8) Pool towels available all the time and without any problems, deposits, cards, etc. 9) Very comfortable pool chairs. Soft and pleasant to use. 10) Cool animators (eg. yoga) and ladies in the kids club, our children liked this crew very much. 11) The hotel is rather intimate, it is not a molehill, there are no crowds of guests and at the same time it has sufficient staff to service it at a high level. The weaker points of the hotel are as follows: 1) We have booked room with a partial sea view while received room without any sea view and I mean this was complete zero sea view. In my opinion such rooms should not be offered as with any sea view as only cause guest disappointment. Better to offer them as a standard rooms and in case some of them, on this part of hotel, have 10% or 20% sea view it will be a pleasant surprise for the guests. 2) Room size, ideal for 2 adults, maybe 2 adults and 1 kid, but not so convenient for 2 adults and 2 kids. We had two beds in the room with a width of about 140 cm wide. Fine for kids, but not so convenient for two adult people unless they are very thin. 3) Replacement of bedding occurred only at our request. In our opinion, in a hotel of this class, it should take place after 5-7 days without the hotel guest insisting on it. 4) The policy of reserving sunbeds was strange to us. On the one hand we saw a notice prohibiting such reservations, on the other hand the hotel itself made them, reserving the best sunbeds for VIP guests, which was a kind of inconsistency for us and we must admit that it made us feel like second-class guests. 5) Last day of our stay due to early morning departure we have ordered day before breakfast packages. Customer service confirmed our request and ensured that they will be delivered to our room at 6:00 a.m. Unfortunately, nothing like that happened, we were only left with a quickly prepared small package when we did check out. Overall, I rate the hotel above good with minor inconveniences. I would rate it at 4.5 stars on a 5-degree scale and can confidently recommend it especially to people who appreciate good food and excellent service.
Home away from home
m f (Carlisle, Pennsylvania) on Jan 27, 2025
From the time of our arrival we were greeted and welcomed like it was home. Manuel (bell hop) greeted us and took our luggage with a smile while we checked in. Karen (public Relations) welcomed us with a beautiful smile and warm welcome. Alice took our group as we checked in and made sure we all knew what all was offered to us. Frendanda (tours and Spa) helped each one of us book our tours and spa treatment, very patient and kind. Isreal (wait staff) was amazing treated each one of us as were very special, makes a GREAT Ice Coffee!!!!! Aaron and Nacho are very helpful and make our pool days perfect!!! Perla makes our pool drinks and birthday request super fun and accommodating! Sylvia serves our pool needs also very special with her beautiful smile. Miguel went above and beyond with an amazing dinner at MOMO’s. ALL of the staff is truly amazing! Looking forward to my April visit!! Blessings to ALL!!!
Vacation Offers
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Save $250 with a minimum 5-night stay at select all-inclusive Palace Resorts in Mexico and Jamaica.
Cancun, Cozumel, Riviera Maya, Ocho Rios - Runaway Bay, Montego Bay
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