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Overview
Located steps away from the laidback charms of Playa del Carmen, Playacar Palace indulge a range of desires for you who wants it all. It is in this exceptional environment where you will be able to discover the true heart of the Riviera Maya, populated thousands of years ago by civilizations whose remains still remind us of its uniqueness. Rejoice at this modern retreat! Exchange privileges at select Palace Resorts.
This intimate and luxurious resort, located in the Riviera Maya, is set in the exclusive Playacar Hotel Zone in the heart of Playa del Carmen. It features 201 beautifully appointed rooms, all with double Jacuzzi, 24 hour room service, excellent dining services, a beautiful pool with a swim up bar, and exquisite bars and lounges with views to the stunning Caribbean Sea and Cozumel Island.
Stay at 1, Play at 4 - Guests have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace. Transportation to sister properties
not included, please see hotel front desk for complete details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
201
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Partial ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Partial ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Safe
- Turndown service
- TV
- Flat iron
- Chi bath amenities
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Safe
- Turndown service
- TV
- Flat iron
- Chi bath amenities
Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Play Room
- Children ages: 4 to 17
| Type | Amenities | |
|---|---|---|
| Cielo | Bar, Lobby bar | |
| Aqua Bar | Bar, Pool bar | |
| Luna Lounge | Bar, Lounge |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Cafe Del Mar | Buffet | International | Breakfast, Dinner, Lunch | Dress code |
| Bocelli | À la carte | Italian | Dinner | Dress code |
| Momo | À la carte | Asian, Sushi, Teppanyaki (Reservations required) | Dinner | Dress code |
| Lahna | À la carte | Gourmet | Dinner | Dress code, Reservations required |
- Rooms: 201
- Fitness centre: on site
- Salon: on site ($)
- Spa: on site ($)
-
All-inclusive: Included
- All meals plus snacks
- Unlimited international and domestic drinks
Pools
- Outdoor pools: 1
Other sports
- Tennis courts: on site
Other activities
- Daily activities: on site
- Games room: on site
- Solarium
- ATM
- Concierge
- Currency exchange
- Dry cleaning available ($)
- Giftshop
- Laundry services available ($)
- Medical services available ($)
- Parking
- Tour desk
- Valet parking
- Wedding facilities available ($)
- Taxi/transportation services available ($)
- Car rental desk available ($)
Pool Aerial
Pool
Swim Up Bar
Spa
Fitness Centre
Kids Club
Luna Lounge
Terrazza
MO-MO-NO-HA-NA
Location
Reviews
I would not stay here again
Wanderer695261 on Feb 01, 2023
I visit Playa Del Carmen a couple times a year for the past five years. I have always stayed in the Playacar neighborhood. Most of the time we rent a house. This property has no beach and you need to get up at 6:00 am to get a seat by the pool. You are not able to make reservations for dinner until you arrive at which point were told the Italian restaurant was booked. We did end up eating there and it was awful, so we ate dinners off the property. The worst part was not getting up early to get a seat by the pool or the horrible meal at the Italian restaurant. It was being hounded by guest services to attend an hour and a half meeting. When a pay $560 a night for a hotel room, I do not want to be harassed to attend a meeting. I don’t care if you get a free massage. Warning when you check in, they will tell you to go speak with guest services to schedule your dinners, ect. But it really is a sales pitch to get you to pre pay for a discounted return visit. Super tacky. And what makes it even worse is if you ask a question they always direct you to guest services.
Playacar Palace Resort - An Honest Opinion from a Non-Member Vacationer
howardd691 (Montreal, Canada) on Jan 29, 2023
An honest review of my recent trip to the Riviera Maya, Mexico and the Playacar Palace Resort. The Playacar Palace Resort is the first resort situated in the Playacar district of Playa Del Carmen, a gated community directly to the south of the PDC beaches and the municipality of Solidaridad, yards away from the 5th Ave shopping district I had some issues with the resort. The first issue is they were not forthcoming with their lack of a beach front and by lack of beachfront, I mean They didn't have one at all. So my first comment is, if you are looking for a beach experience, this is not the resort for you. High tides, beach erosion, rising ocean levels, whatever the case may be, they had no beach front, and did not us this was the case when we made our reservation, a reservation which included what they termed " A VIP Access Beachfront area". As we arrived at check-in, they wrapped bracelets around our wrists (acted as key cards for your room, as well as displaying a service level to the staff at the hotel), and the desk clerk informed us that one of the perks of our reservation is the fact we have access to a VIP section of the beach. Not only did the VIP area not exist, the beach did not exist. The ocean was in several spots right up to the seawall of the resort, and had washed away the stair from the pool deck to the beach at the north end. As I did not travel to Mexico to sit by a swimming pool (I can do that here year round), I had to walk south to find beach area to sit and enjoy the ocean (which is great by the way). Of course, there was no VIP section, no chairs, towels, or food or drink service, but I had the ocean. I felt deceived, and for this reason I will not return to this resort. At the very least, there was a major disconnect between the front desk and the back of the house, as the day before we departed, and were at the front desk arranging transport back to the airport, a couple newly checking in, was being sold the same lie about Access to a VIP Beach Area. If you are considering booking at this resort, with a beach experience, I’d look a any number of other resorts South of this one, that had ample beach area frontage. The imagery they are currently using shows adequate beach, and that photo is looking south along Playacar. However a photo looking north tells you a different story. This resort is located at the very northern fringe of Playacar, immediately adjacent to the Terminal for the ferry to Cozumel Island. At this terminal, there is a passeo for people looking to escape the crowds at Playa Del Carmen’s crowded beaches, so there is a steady stream of overflow beach goers, parading back and forth. In addition to the action happening on the ferry pier, that can be some of the entertainment. Violence was happening in the western part of the country, so there was a heavy police and militia presence on the pier, with dogs, and we witnessed a couple arrests.. This is not the resorts fault of course, but it did provide a little entertainment. Between the terminal and the pier, is the Tequilla Bar Sr. Frogs.. The party starts around noon, and there is a little cantina as well, with a pretty decent hamburgesa. One more thing about proximity, is the little airport that is a short distance inland from the resort, and small planes and the occasional helicopter were a constant companion overhead. The pool deck area is not that large, no pool is deeper than waist high on a fully grown person, and at the south end, closer to the swim up bar where the entertainment staff play ear shattering music, and host of series of pool games and events such as volleyball, waterpolo, Zumba, etc. There is a ping pong table you can use, and a games room and staff to keep the kids entertained. If found that music to be pretty loud, so I got up early to find seats at the north end of the pool deck, where it was quieter, (until Sr. Frog’s party started). And early indeed you had to get up to secure your preferred chairs for the day, otherwise you were out of luck, it was a bit like the hunger games, but did afford me the opportunity to watch many a Caribbean sunrises with my fellow early risers. You need to secure your space for the day no later that 7:15 AM But all was not negative.. The service staff was excellent. Those that served drinks and food poolside, we friendly and chatty and very pleasant. The pool concierges, security guards, lifeguards, we’re always ready to help you move an umbrella, or reposition your chair, and Aaron was always able to pull a rabbit out of his hat. There were three restaurants on the premises, a Sushi and Teppanyaki place, an Italian place, and a Latin American place, non which exceeded expectations. The International buffet was a pleasant surprise, as the chef was willing to make anything you asked him for. A family from India came in, and asked for Indian cuisine, which they happily prepared for the family. I was watching them enjoy their dinner, and spoke with the Father afterwards, who told me the food was as good as anything they could get at home.. A nice little feature, is the Lobby Bar, where the drinks were better than anywhere else, and a sweet shop with coffee, ice cream and pastries also in the lobby area. Room service also filled the bill when we did not feel like going down. For the money spent, there are other place that I'd prefer to go that can offer more of what I was looking for than this location.
Vacation Offers
-
Kids and teens aged 4-17 stay, play and eat free at select all-inclusive Palace Resorts in Mexico and Jamaica.
Riviera Maya, Cancun, Cozumel, Ocho Rios - Runaway Bay, Montego Bay
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