All inclusive

Playacar Palace

Riviera Maya 5.0

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Overview

Located steps away from the laidback charms of Playa del Carmen, Playacar Palace indulge a range of desires for you who wants it all. It is in this exceptional environment where you will be able to discover the true heart of the Riviera Maya, populated thousands of years ago by civilizations whose remains still remind us of its uniqueness. Rejoice at this modern retreat! Exchange privileges at select Palace Resorts.

This intimate and luxurious resort, located in the Riviera Maya, is set in the exclusive Playacar Hotel Zone in the heart of Playa del Carmen. It features 201 beautifully appointed rooms, all with double Jacuzzi, 24 hour room service, excellent dining services, a beautiful pool with a swim up bar, and exquisite bars and lounges with views to the stunning Caribbean Sea and Cozumel Island. 

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

201

Rooms

Superior Deluxe Partial Ocean View
  • 1 king bed, or 2 double beds
  • Partial ocean view
Superior Deluxe Partial Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar
  • Safe
  • Turndown service
  • TV
  • Flat iron
  • Chi bath amenities

Superior Deluxe Ocean View
  • 1 king bed, or 2 double beds
  • Ocean view
Superior Deluxe Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar
  • Safe
  • Turndown service
  • TV
  • Flat iron
  • Chi bath amenities

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

Play Room

Located steps away from the laidback charms of Playa del Carmen, Playacar Palace indulge a range of desires for you who wants it all.
Age range: 4 to 12
The age range below will determine the quantity of children during booking.
  • Children ages: 4 to 17
Type Amenities
Cielo Bar, Lobby bar
Aqua Bar Bar, Pool bar
Luna Lounge Bar, Lounge
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
Type of restaurant Type of cuisine Open for Additional Information
Cafe Del Mar Buffet International Breakfast, Dinner, Lunch Dress code
Bocelli À la carte Italian Dinner Dress code
Momo À la carte Asian, Sushi, Teppanyaki (Reservations required) Dinner Dress code
Lahna À la carte Gourmet Dinner Dress code, Reservations required
  • Rooms: 201
  • Fitness centre: on site
  • Salon: on site ($)
  • Spa: on site ($)
Fraccionamiento Playacar "Phase 1"
Bahia del Espiritu Santo
Playa del Carmen, Mexico 77710
011-52-984-873-4960
58 km from CUN
  • All-inclusive: Included
    • All meals plus snacks
    • Unlimited international and domestic drinks

Pools

  • Outdoor pools: 1

Other sports

  • Tennis courts: on site

Other activities

  • Daily activities: on site
  • Games room: on site
  • Solarium
  • ATM
  • Concierge
  • Currency exchange
  • Dry cleaning available ($)
  • Giftshop
  • Laundry services available ($)
  • Medical services available available ($)
  • Parking
  • Tour desk
  • Valet parking
  • Wedding facilities available ($)
  • Taxi/transportation services available ($)
  • Car rental desk available ($)

Location

Address
Fraccionamiento Playacar "Phase 1", Bahia del Espiritu Santo, Playa del Carmen, 77710, Mexico
58 km from CUN airport

Reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 5.0
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Overall a very nice stay

shoofee (Denver, Colorado) on Sep 12, 2021

This was my first visit to Playacar Palace. I want to thank Sandra for my awesome mani-pedi and Lizette for my 25-minute massage and a big thank you to Margarita for my 80 minute massage, it was so needed. Luna at the spa was very kind and helpful navigating the additional amenities the spa offers. Pearla, Silvia, Ivon and all the poolside staff were great. Israel in the morning at Cafe Del Mar was super friendly. I am not sure who the chef was for the Indian buffet dinner, it was excellent! Nice spice and flavor. The table side magician at the Italian restaurant was also very entertaining. Thanks to Jessica as well in main lobby and the lady in the gift shop. A few nitpicky things. The room was quite close to the pool bar. The smell of food cooking and the live music was sometimes annoying, but overall not so much that we changed rooms, but it was considered. There were no bins around the pool to put the used towels and where the towels were located wasn't obvious. We also had to pay for private transportation when we checked out of Playacar to go to another Palace resort for a few nights. The free shuttle wouldn't accommodate our luggage.

TripAdvisor users rated this property 3 out of 5

From Covid info session to tour sale pitches and then fraudulent charges regardless

768namp (Orange County, California) on Sep 12, 2021

Bevery careful with this hotel. You can expect to receive a phone call from the front desk to come down to the lobby with your passport for Covid related information. They will provide a QR code to download an app for Covid appointment booking and then they will lure you into buying their tours. I didn't buy any tours but they charged me 387 USD for a tour anyway. When i brought up this charge to the front desk they told me to come back the next morning at 10:30am. I am lucky that I didn't have to fly back the next morning. Otherwise I would have a hard time dealing with the fraudulent charge upon returning. I notice that this trap didn't happen to me alone but it happened to a few other people as well. Sorry, I will never return to this hotel ever again!

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