Located steps away from the laidback charms of Playa del Carmen, Playacar Palace indulge a range of desires for you who wants it all. It is in this exceptional environment where you will be able to discover the true heart of the Riviera Maya, populated thousands of years ago by civilizations whose remains still remind us of its uniqueness. Rejoice at this modern retreat! Exchange privileges at select Palace Resorts.
This intimate and luxurious resort, located in the Riviera Maya, is set in the exclusive Playacar Hotel Zone in the heart of Playa del Carmen. It features 201 beautifully appointed rooms, all with double Jacuzzi, 24 hour room service, excellent dining services, a beautiful pool with a swim up bar, and exquisite bars and lounges with views to the stunning Caribbean Sea and Cozumel Island.
This was my first visit to Playacar Palace. I want to thank Sandra for my awesome mani-pedi and Lizette for my 25-minute massage and a big thank you to Margarita for my 80 minute massage, it was so needed. Luna at the spa was very kind and helpful navigating the additional amenities the spa offers. Pearla, Silvia, Ivon and all the poolside staff were great.
Israel in the morning at Cafe Del Mar was super friendly. I am not sure who the chef was for the Indian buffet dinner, it was excellent! Nice spice and flavor. The table side magician at the Italian restaurant was also very entertaining. Thanks to Jessica as well in main lobby and the lady in the gift shop.
A few nitpicky things. The room was quite close to the pool bar. The smell of food cooking and the live music was sometimes annoying, but overall not so much that we changed rooms, but it was considered. There were no bins around the pool to put the used towels and where the towels were located wasn't obvious. We also had to pay for private transportation when we checked out of Playacar to go to another Palace resort for a few nights. The free shuttle wouldn't accommodate our luggage.
From Covid info session to tour sale pitches and then fraudulent charges regardless
(Orange County, California)
Sep 12, 2021
Bevery careful with this hotel. You can expect to receive a phone call from the front desk to come down to the lobby with your passport for Covid related information. They will provide a QR code to download an app for Covid appointment booking and then they will lure you into buying their tours. I didn't buy any tours but they charged me 387 USD for a tour anyway. When i brought up this charge to the front desk they told me to come back the next morning at 10:30am. I am lucky that I didn't have to fly back the next morning. Otherwise I would have a hard time dealing with the fraudulent charge upon returning. I notice that this trap didn't happen to me alone but it happened to a few other people as well. Sorry, I will never return to this hotel ever again!