Located steps away from the laidback charms of Playa del Carmen, Playacar Palace indulge a range of desires for you who wants it all. It is in this exceptional environment where you will be able to discover the true heart of the Riviera Maya, populated thousands of years ago by civilizations whose remains still remind us of its uniqueness. Rejoice at this modern retreat! Exchange privileges at select Palace Resorts.
This intimate and luxurious resort, located in the Riviera Maya, is set in the exclusive Playacar Hotel Zone in the heart of Playa del Carmen. It features 201 beautifully appointed rooms, all with double Jacuzzi, 24 hour room service, excellent dining services, a beautiful pool with a swim up bar, and exquisite bars and lounges with views to the stunning Caribbean Sea and Cozumel Island.
Stay at 1, Play at 4 - Guests have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace. Transportation to sister properties
not included, please see hotel front desk for complete details.
Great time great staff. In the shuttle ride to hotel 2 other families were in the shuttle and had both been to the hotel before so I knew I had made the right choice on where to spend 7 days!
Short walk to 5th Ave
Sep 14, 2023
I don't know where to begin...it was just magical as soon as we arrived. Check-in was a breeze, but we were a little early, so we grabbed a bite a Cafe Del Mar. DEE-LISH, and a great variety. Now off to our beautiful walk-out suite. Maria kept it clean and immaculate every day, complete with turndown service and some yummy chocolates. We had room service twice..quick service..food was great and HOT..! When we had breakfast at the buffet, Julian always greeted us with a smile, and we were seated very quickly. Israel, Roberto, Alexander and Jaime always made sure we had plenty of coffee, juices or water to start our day. Most days were at the pool. Rodrigo provided us with amazing service, along with Perla, Sylvia and Carlos. Gerson, Daniel and Eric kept us entertained all day long. Their energy is contagious, it was always a fun day with each and everyone one of them. Aaron and Ignacio set up our umbrellas and provided us with towels. They were constantly checking on us, moving the umbrellas so we weren't in the blazing sun. The pool area was immaculate. Ate at the snack bar, and the food was yummy..and great service. Again, very clean and well-kept. Dinner we tried the teppanyaki at Momo. Easy to get a reservation...food was amazing...service was fantastic. Our favorite restaurant was Madre Mia. Karla greeted us and sat us very quickly. We were also greeted by Herlin...very warm and welcoming. Alfredo was very knowledgeable about the menu (this was our first time here), and explained in detail all our choices. Angela, Arturo and Fernando were also there to make our dinner experience just fabulous..and it was delicious..! I complimented the kitchen staff on the way out ( Santos, Tonanzi, Cesar and Jesus) and they were all so charming. The service you get from this staff is just incredibel. They treat you like family, always anticipating what you will need. The grounds are immaculate..the beach was gorgeous (very little seaweed). We stayed in a walkout..beautiful, peaceful and quiet.
We met many wonderful guests...and many amazing staff. We will be back for sure.
Special thanks to our dear pool server..Rodrigo. He could not have done any more then to make our pools days just perfect. His service was incredible, and his personality was contagious...always with a smile and a warm greeting. He went above and beyond to make sure we had a perfect day..everyday. He is amazing.
Even our airport transfers were great. Two of us arriving at different times...different terminal..but they managed to pick up and drop off together. Thank you for making this a vacation of a lifetime..
Until next time Playacar Palace....