TripAdvisor Traveler Rating

Beautiful hotel and location. The staff was so welcoming and friendly. Great vacation and very relaxing. That beach was beautiful.

At one time this was a 5 star they only had so much of each food item, drinks were a hit and miss too they ran out of alcohol at some time in the day or night staff were always saying they are looking for it I was shocked I won’t recommend this place and by the way the bus drops you off on the street you have to bring your luggage up this hill ugh but when you get checked in someone will help you should have staff help you from the road I’m going to give it a 3 because it was clean and few staff were friendly I made sure I tipped them really good too

This is our 3rd time at this resort (2018/2019 prior). We really loved this resort, so we came back after a 6 year break. Several changes post covid, most not for the better, including a level change from “Luxury” down to “Grand”. We were aware of the changes prior to going this year, so there were not too many surprises, thanks to the reviews on Tripadvisor. Resort/Rooms: Place is gorgeous all around with spectacular views, property is well kept & clean. Small, boutique like. Rooms are nice, spacious and clean, getting dated and the tub area needs re-caulking, AC great. Food: Buffet: decent quality & selection, could use a bit more attention during peak times as items were left empty for a while, and it’s not big so when 2 out of 10 are empty, you really notice it. 2 restaurants (used to be 3): 1 was ok, the other was fantastic (Don Pablo). My issue here is that many items on the menus are NOT included are extra $$ (way too many for an all-inclusive!). Do a couple of upgradable offerings for extra $, but not a big chunk of the menu. No snacks available between dining hours, there really should be & there used to be a great snack area with a small menu & a snack buffet, great service & view, really missed this one !! Did room service late one night, could not find the menu, written or online, had to go to the front desk, in the end it was sub-par and not very warm. Bars: *weakest link of the property There are 2 bars (pool/lounge), however only one bar is open at a time (day/night), there is a beach bar, but it is never open, The 2 bars are unable to handle the peak times which makes the process long & unpleasant, rarely ever help at the pool bar and the person was often not there getting supplies. My biggest issue with the lounge bar is that 50% of what you see behind the bar in NOT included and is extra $$ in an all-inclusive, most of what is included is “house brand/no name brand” with some base name brands, but often when I asked for bev I was told it was not included & handed a booklet with a list & prices. I understand charging for top shelf items which is & has been a common practice, but not for mainstream liquor and not for so much of what would normally be included at any/all other all-inclusives. Pool/Beach: Pool good. Beach great, small but clean, no seaweed, all sand in water, no peddlers, could use some more shade areas (huts/umbrellas) and more chairs, shade areas were in high demand mid-day and there was never enough. Service: Great in almost every situation. Entertainment: No entertainment or activities, there was a lounge singer nightly for 1hr. In the end, some changes would be a big plus, switch back to truly all-inclusive with few upgrade exceptions, have more help at the pool bar, or overlap the 2 bars for some time, open the beach bar with a limited offering or just for a few hours in the early afternoon as the long hike from the beach to the pool bar to wait in line is not favorable. The resort itself is stunning and with great views all around the property, the beach is lovely, and the service is really good at all times and areas, this is why we love it and will likely return, but with some improvements back to how they operated would take this place from overall good to great.

Amazing place, staff, food, drinks. Is a beautiful place to unwind, reset and relax. The photos on the website are actual true to what you see. We love it

This hotel is an excellent choice to have a very good service, excellent facilities located in a key location to visit the whole area of Samana, specially Cayo Levantado and the nice city of Samana. People working for the hotel are super super nice. Definitely, I will be back.