TripAdvisor Traveler Rating

Friendly service, attentive staff. Very easy going vibe.

Posted as a 5 star, but since Hyatt has taken over management, it is more a 3 star. Used to have a complimentary boat that would take you to a small island across from the resort to a beautiful beach, that is mow$60.bar fridge used to be full with liquor, beer, mixes etc, just water now. There is a fee for top shelf liquors. Only 1 bar open instead of 4, the pool bar until 6 then the lobby bar. So if you’re down at the beach or on the lobby balcony you have to walk up or down a bunch of stairs. Only 2 a la carts instead of 4 and they are mediocre. So amenities you expect in a 5 star don’t exist it’s more like a 3 star, but price is t any lower. On the positive side, staff are friendly, rooms are nice and clean, buffet although not huge is good and pool is nice.

Fantastic!!!!!! Quiet location, relaxing atmosphere, clean comfortable rooms, good food, super friendly staff all the way through! I only have 1 complaint and that’s about guests reserving sunbeds from early morning, by placing their towels on them, just to not show up until much later in the day! There are signs prohibiting this behaviour, but it is not enforced! This means that there are other guests who can never get access to the sunbeds! A system needs to be created making it fair for everyone, sunbeds should be for everyone!

Last day here!spent two weeks with good mood!resort is very clean,staff is friendly ,any problems were solved very fast, tents a lot to GM Lissa,definitely will come back,!Dmytro

MORE EXPENSIVE AND LESS SERVICES We traveled to this resort for a week in mid-April 2026 We have been to this resort in 2022, so we can compare it to today. Yes it’s more expensive with much less services The not so good: Mattresses are from the prehistoric era, Fred Flintstone HARD bed Only two bars open, only one at a time except for an overlap from 4 to 6pm. If you are at the far end of the beach, you need to walk some distance and climb stairs for your drink. No beach service, the beach bar is CLOSED. The pool bar is manned by only one person, so the wait time can be increased. Wi-Fi can become spotty or nonexistent. The room fridge has only water, period. Don’t expect beer or the like in there. No room service since there are no working phone lines in the rooms, not even at reception (they use walkiei-talkies between them to communicate). Junior suites are noisy since they are close to a busy road. We downgraded to a superior room with sea view, which we recommend. Only two à la carte restaurants. We do not recommend the Las Olas but the Don Pablo is OK. Some plates (like a rib eye) charges 35 USD extra. We’ve been to many restaurants with an extra charge for certain items on a menu, but 35 USD isn’t an extra charge, it’s paying the full amount for the plate. Although the beach is small, it’s nice, but beach chairs, in some instances, are rare or not available. There is ample shade. The good : The place is beautiful and clean. The view is stunning Staff are attentive to your needs. Please tip generously. Room cleaning was great. Aside from the hard mattresses, rooms are nice with plenty of hot water. Room keys are embedded in your resort bracelet, good idea. The buffet, although small, is good, but it’s not enclosed, so flies can get in there. Seafood is almost non-existent. Once the buffet closes in the evening, no food is available until morning. Room safe worked well Other stuff: Transport to/from the El Catay airport takes about an hour. No washrooms in the bus. No kids, resort for an older crowd. Many stairs, so be forewarned. The place goes quiet after 10pm. Definitely NOT a five star hotel, given the loss of services. We will never go back, unless the hotel increases its services and gets comfortable beds. Struggling for a restful sleep isn’t our idea of a restful vacation.