Overview
Located on the golden sands of Varadero Beach, the open plan Roc Arenas Doradas resort is spaciously laid around a tropically landscaped pool area with sunken pool bar, children's pool and open air Jacuzzi. Three onsite restaurants are available to satisfy a variety of cravings, and the "Los Tainos" sports centre offers a range of activities including aerobics, tennis, aqua bikes and catamarans.
Check in
4 p.m.
Check out
12 p.m.
Rooms
316
Inclusions
- Daily activities
- Round-trip airport transfers
- Disco entrance and drinks
- Free shuttle to Varadero (selected times)
- Non-motorized water sports
- All gratuities
- Nightly entertainment
- Intro scuba lessons in the pool
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view or Pool view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Pool view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Connecting rooms available (subject to availability)
- Mini fridge
- Smoke-free
- A/C
- Hair dryer
- Safe ($)
- TV
- Terrace or balcony
- 220/240 volts
Amenities
Beach volleyball
Tractoria
Beach
Walkway
Buffet
Hot tub
Panoramic view of the grounds
Los Pelicanos bar
Fitness centre
Swim-up bar
Beach activities
Lobby
Miniclub
Grounds
Natura restaurant
Entertainment
Gazebo
Pool area
Buffet restaurant seating area
Exterior view
Resort exterior
Restaurant
Pool
Buffet restaurant
Location
Reviews
Reception and customer service
marc r on May 15, 2024
Where do i start. First of all, let me say that this was probably my 15th time in Cuba, and i never experienced something like that. We went for a little vacation and we had everything except a vacation. My girlfriend lost her luggage and as soon as we arrived at the hotel, we tried seeking for help. The receptionists were very rude and didn't want to help us at all. This one especially, Marelys, who clearly doesnt like her job. When i tried to come back the next day, i was explaining the situation to a new receptionist and i heard that woman talk to him in spanish and she went 'ohh don't listen to him, he's just here to complain. Luckily, i understood her and pointed out her negativity right away. Every time i asked for the manager, ALWAYS in a meeting, how convenient. Another problem was with customer service. The water in our room wasn't working at all for four whole days. When we tried to complain, EVERY DAY, to get an upgrade, they told us many times that they will upgrade us to a suite, which was never done. They asked us to come back 4 days in a row for nothing, a pure waste of time. They had all the excuses in the world and didn't want to upgrade us in any means. They were very rude the whole trip for whatever reason. Their arrogance made me question the choice of the hotel more than once. On the good hand, the animation was amazing with Carlos, Noremys and all. The snack bar and the pool bar had the best waiters and bartenders, never a problem. The hotel in general is very well maintained, with lovely people. If you're thinking about going to this hotel, let's just not hope you encounter any problems because the reception and customer service were very rude and wouldn't do anything to help us.
Nice holidays
Lola M on Apr 27, 2024
The hotel is beautiful,the staff is absolutely great,they've provided us a wonderfully time,we are very thankful, we're definitely coming back soon
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