WestJet Vacations terms and conditions

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Phone operators are on duty during these hours: 

Monday – Friday: 6 a.m. to 10 p.m. MT
Saturday – Sunday: 6 a.m. to 6 p.m. MT

Calling outside Canada and the U.S.? Local Number: 1-403-444-2586

This local number may be used when calling from a country not listed below or in the event the appropriate toll-free number is not working. Long distance charges will apply.

TTY for hearing impaired: toll-free 1-877-952-0100

Full payment by payment card is due at the time of booking. WestJet Vacations accepts American Express®,  Mastercard®, Visa® and Visa Debit®, and the WestJet gift card. All prices are quoted in Canadian dollars and are applicable to Canadian points of sale and guests legally residing in Canada. WestJet dollars can be used towards payment of the base price of an eligible WestJet Vacations package, and land only booking available through WestJet’s Contact Centre. WestJet dollars cannot be applied against taxes, fees or charges and can only be used for new bookings. Minimum redemption rules apply and may vary. Other restrictions may apply and are subject to change at any time. Full details available at westjet.com/redeem. At this time, WestJet travel credits cannot be accepted for payment on a WestJet Vacations booking.

Taxes and surcharges will be calculated and added to the vacation price and must be paid at the time of booking. Some destinations require an airport departure tax to be paid locally upon departure, it is extremely important that you confirm the forms of payment accepted (many places only accept cash in the local currency) and the amount payable, as you may not be able to leave the country without payment. Car rental taxes and surcharges other than GST are paid locally to the car rental company.

Cancel within 24 hours of booking:

Vacation cancellations will be accepted within 24 hours of booking for no fee. The full amount of the package, or deposit paid, including refundable fees such as seat selection or baggage fees, will be fully refunded to the original form of payment.

For vacations (packages or land-only) cancelled more than 24 hours from booking:

Cancellations will be accepted 45 days or more before departure on vacations packages or before the first hotel's check-in on land-only bookings, subject to a $250 CAD cancellation fee per guest including GST. Vacation packages booked with round-trip Premium fares or Business fares will not be charged the cancellation fee. Hotel and other suppliers also have cancellation fees that may be applicable. The remainder of the booking price will be refunded back to the original form of payment. Cancellations made 44- 21 days before departure on vacation packages, or before the first hotel's check-in on land-only bookings, will result in 50% forfeit of the amount paid, including Premium and Business packages.  Cancellations made less than 21 days before departure on vacation packages, or before the first hotel's check-in on land-only bookings, will result in 100% forfeit of the amount paid, including Premium and Business packages. Unless otherwise specified at the time of booking, non-refundable hotel rooms are 100% non-refundable. To cancel your vacation, please call WestJet Vacations or your Travel Agent during business hours.

Changes will be accepted 21 days or more before departure on vacation packages, or before the first hotel's check-in on land-only bookings, subject to a $100 CAD change fee per guest including GST. Vacation packages booked with Premium fares or Business fares will not be charged the change fee. All vacations are subject to applicable supplier terms and conditions, rates and charges. Changes are re-booked at current retail price. Pre-purchased ancillaries will be cancelled and refunded, and guests are required to rebook them at current retail price. A change of property is subject to the change fee, and hotel and other suppliers also have fees that may be applicable. One name change is permitted outside of 21 days or more prior to departure per booking for a change fee of $100 CAD including GST; hotel and other suppliers also have fees that may be applicable. Single occupancy name changes are not permitted. To change your vacation, please call WestJet Vacations or your Travel Agent during business hours.

Same Day Flight Change:

Same day flight changes can be requested starting at 24 hours before departure and the only change accepted is to the time of departure. When there is an earlier or later flight available to your destination, you may request a change, for a fee, at the airport, or by calling WestJet Vacations. The flight must be operated by WestJet, WestJet Encore, or WestJet Link. The flight must be from the same origin to the same destination and be on the same calendar day as the original departure. The request is based on availability. Same-day flight changes are not available when there is only one departure scheduled for that day, or there are no remaining departures for the day (i.e. you are on the last flight of the day). Additional information can be found on https://www.westjet.com/en-ca/flights/fees. Please note, for a WestJet Vacations package booking, same-day changes apply to the flight only. Guests must notify WestJet Vacations of any changes to their itinerary. WestJet and WestJet Vacations are not responsible for any impact to other planned or reserved activities, including but not limited to transfers, hotel reservations, excursions, etc. Any unused components of a package will not be refunded and shall be forfeited.

Each guest acknowledges and understands the risks related to the spread of infectious or contagious diseases. It remains each guest’s responsibility to take the necessary precautions applicable to any health hazards, including but not limited to COVID-19. Due to COVID-19 safety measures, hotel services, amenities, transfers/ground transport and excursions may be affected, or different than advertised. See your hotel's website for up-to-date information. 

Further, guests are solely responsible for obtaining all required medical vaccinations, inoculations, and appropriate certificates necessary for travel/entry to your destination.

Additional information to help you travel safely can also be found on our vacations travel safety page. 

The WestJet Vacations Travel Protection Plan (the “Plan”) must be purchased at the time of booking by all guests sharing a room accommodation and is non-refundable. Only applicable to new vacation packages and land-only bookings made after August 4, 2020, for travel after August 5, 2020, to destinations in Mexico and the Caribbean. Applicable to new vacation packages and land-only bookings made after September 12, 2021, for travel after September 13, 2021, to destinations in Canada and the United States. The Plan is not applicable to group bookings, promotional bookings, Sandals and Beaches Resorts bookings. If a guest purchases the Plan, the following additional terms and conditions apply. WestJet Dollars accrued from a Travel Protection Plan cancellation cannot be applied to taxes and fees. WestJet dollars expire one year from the date of issuance. 

One-time Free Name Change: Name changes can be made up until seven (7) days prior to departure. Multiple name changes can be processed in one call as long as at least one guest remains consistent on the package; however, fees are only waived on the initial call for that package. Subsequent calls to request further name changes will be subject to the name change fee(s). Single occupancy name changes are not permitted.

One-time Change Fee Waived: Changes to departure dates, destinations, room categories or occupancy can be made up until seven (7) days before departure, subject to hotel and flight availability. If the change(s) results in an increase to the vacation package or land-only booking price, the difference in price must be collected from the guest; no refund is issued if the new price is lower than the original price, and for clarity, the balance is forfeited by the guest. More than one change can be completed within the same phone call for no change fee.

Cancellation Fee Waived: Cancellations will be accepted 21 days or more before departure on vacation packages, or before the first hotel's check-in on land-only bookings, and the booking price will be refunded back to the original form of payment. Cancellations made 20 days to three (3) day before departure on vacation packages, or before the first hotel’s check-in on land-only bookings for destinations in Mexico and the Caribbean, and 20 days to seven (7) days before departure for destinations in Canada and the United States, will result in 100% refund to WestJet dollars; Cancellations made less than three (3) days before departure for destinations in Mexico and the Caribbean, or less than seven (7) days before departure for destinations in Canada and the United States will result in a full forfeit. In case of cancellation, WestJet dollars issued can only be applied towards a new vacation package after a 15-day waiting period. WestJet dollars issued under the WestJet Vacations Travel Protection Plan expire one year after the date of issuance.

Hurricanes and Tropical Storms: If a hurricane or tropical storm travel advisory is issued for a guest's origin or destination on their travel dates, a guest may change or cancel their reservation at any time before the first scheduled flight and no change or cancellation fee will be charged. For hurricane or tropical storm date changes, all travel must be completed within one year and the package value must be the same; if the value of the new package increases, the difference in price must be collected from the guest. For hurricane or tropical storm cancellations, the full value of your vacation package is refunded to WestJet dollars. WestJet dollars expire one year from the date of issuance.

To change or cancel your vacation, please contact your travel agent, or if you booked directly with WestJet Vacations, please call the WestJet Vacations or your Travel Agent during business hours.

Offer is subject to change without notice.

Missed flights or unused vacation components are non-refundable and non-creditable. If a guest does not use the confirmed flights indicated on the ticket, and does not notify WestJet Vacations as outlined below, all continuing or return flights in the ticket will be cancelled. To avoid the ticket going into a “no show” status, you may contact us up to two hours prior to departure to cancel your flight. Additionally, if a guest does not check into their hotel on the original arrival date, subsequent nights will be cancelled without refund or credit. Refunds are also not provided in the event of an early departure.

WestJet Vacations strongly encourages guests to purchase travel insurance for their trip. Travel insurance is underwritten by CUMIS General Insurance Company, a member of The Co-operators group of companies and administered by Allianz Global Assistance, which is a registered business name of AZGA Service Canada Inc. Visit our travel insurance page or call 1-833-812-0671 to purchase. WestJet Vacations is not acting as an agent of Allianz. Travel insurance does not cover everything. For complete terms and conditions, limitations, and exclusions, refer to the policy. Quebec Residents: review the Product Summary sales.allianz-assistance.ca/westjetvacations/Contents/OurPlan to help you make an informed purchase decision.

Personal incidental charges are the responsibility of the guest and unless otherwise noted, prices do not include local and long distance charges, internet charges, gratuity, bellman, housekeeping, all personal expenses, and any other services not listed as included in the vacation price. Airport transfers are not included in the vacation unless specified on the itinerary.

Checked baggage is subject to weight, size, and piece restrictions. Fees will apply for each piece and may be combined. For example, if a bag is a second piece, and is also overweight, both fees will apply.

Flights operated by WestJet: A fee of $30-35.40 CAD/USD will be charged for the first piece of checked baggage; a fee of $50-59 CAD/USD will be charged for the second piece of baggage when selecting the pre-paid baggage option through the Contact Centre or self-managing through Manage Trips in advance of the 24-hour check-in window. A fee of $40-45.40 CAD/USD will be charged for the first piece of checked baggage; a fee of $60-69 CAD/USD will be charged for the second piece of baggage; and $100-118 CAD/USD for a third or fourth piece within 24 hours of departure via online check-in. A fee of $50-59 CAD/USD will be charged for the first piece of checked baggage; a fee of $70-83 CAD/USD will be charged for the second piece of baggage; and $110-130 CAD/USD for a third or fourth piece within 24 hours of departure via airport check-in. Vacations booked with a Premium fare or Business fare receive 2 free checked bags. A fee of $100-118 CAD/USD will be charged for overweight or oversized baggage. Select sporting and hunting equipment are subject to a handling fee of $50-59 CAD/USD. Currency will be based on the location of fee payment; outside of Canada all fees will be charged in USD. For complete checked baggage information, visit our checked and excess baggage page. For a list of checked baggage fees, visit our service fees page.

WestJet allow each WestJet Vacations guest to bring one carry-on item and one personal item without charge. 

For complete WestJet carry-on baggage information, visit https://www.westjet.com/en-ca/baggage/carry-on.

For everything you need to know to ensure your on-time departure, visit https://www.westjet.com/en-ca/airport/check-in for flights operated by WestJet. For flights within Canada, the recommended check in time is 120 minutes before flight departure. For flights to and from international destinations or the United States, the recommended check in time is 150 minutes before flight departure. You must be through security and customs, if applicable, and at your departure gate 40 minutes before the scheduled departure of your flight. If you arrive at the gate less than 15 minutes before departure, you risk losing your reserved seat. WestJet Vacations is not responsible for missed flights, transfers, or any portion of onward travel due to late arrival at the gate.

Onboard offerings may vary based on the aircraft.

For WestJet operated flights onboard offerings, visit https://www.westjet.com/en-ca/inflight/buy-on-board.

To view the inflight experience and aircraft details available on your itinerary, visit https://www.westjet.com/en-ca/flight-guide.

Domestic: For flights within Canada, all guests aged 18 and over will be required to present one piece of valid government issued photo ID showing their name, date of birth and gender. If a valid government issued photo ID is not available, then two pieces of valid government issued non-photo ID will be required, one of which must show name, date of birth and gender. ID is not required for children under the age of 12; however, it is recommended.

International: Travellers are responsible for obtaining and carrying all necessary documentation such as, but not limited to: visa, passport, citizenship card, birth certificate, vaccination certificates and certified legal letter for children travelling with only one parent. Identification must meet the requirements set by immigration and aviation authorities in each country. WestJet and WestJet Vacations strongly recommend that you contact your destination country’s embassy for your specific entrance requirements. It is the guest’s responsibility to ensure they have the appropriate identification and travel documentation for their flight as WestJet is not responsible for denied entry.

WestJet Vacations is committed to protecting the privacy of your personal information and has developed a privacy policy to comply with the Personal Information Protection and Electronic Documents Act, which is available at Privacy policy.

Because of the nature of the airline industry, and concerns with respect to safety and security, there may be situations in which WestJet are required by legal authorities to collect, use or disclose personal information about you, particularly when you are travelling with us, without your knowledge or consent. Information that we are required to collect by any Canadian, U.S. or international government authorities, depending on your boarding location and destination, may include, as required by such authorities, your full name, date of birth, citizenship, gender, passport number and country of issuance, U.S. Visa number, Resident Alien card number, the means by which you paid for your flight, details as to how it was booked, and any other personal information collected by us as set out in this policy or as required by such government authority.

Global Affairs Canada offers a registration service for all Canadians travelling or living abroad. This service is provided so that government officials can contact you to assist with an emergency in a foreign country, such as a natural disaster or civil unrest, or inform you of a family emergency at home. Please visit https://travel.gc.ca/ to register.

A piece of valid government issued photo ID that proves your Canadian residency is required upon hotel check-in. Some hotels may require you to present a credit card or cash deposit upon check-in to cover additional expenses or incidentals during your stay. Such deposit is unrelated to any payment received by WestJet Vacations for your hotel booking with the Supplier. Please contact hotel for details. For non-Canadian residents, hotels reserve the right to charge the difference to the applicable rate, based on the guest’s country of residence. WestJet Vacations is not responsible for these additional charges imposed by the hotel if proper identification is not presented at check-in. Check-in and check-out times vary by property and may not coincide with flight arrival and departure times. All-inclusive privileges begin at the time of check in and end at time of check out. All guests who wish to check out later than the specified hotel check-out time are required to pay any additional charges that the hotel will impose upon them directly to the hotel.

WestJet Vacations will forward requests for specific room types, bedding configurations and other room requests to the hotel. We cannot guarantee they will be available.

WestJet Vacations has developed a rating guide to help you choose the property that best suits your needs and budget. Our ratings are based on WestJet Vacations’ assessment of each property’s available facilities, services, location and amenities. WestJet Vacations strives to ensure that the descriptions on our website are current at all times; however, for reasons beyond our control, changes can occur which may affect our ratings. As such, our hotel rating system should be used as a guideline only and is subject to change without notice. Any photographs appearing on westjetvacations.com are for your information only and are not guaranteed to be an exact representation of what a property will resemble upon arrival.

WestJet Vacations will make every effort to ensure that the hotel information described online is current and accurate however we cannot be held responsible for changes to hotel services or inconveniences as a result of hotel construction.

WestJet Vacations works diligently to align ourselves with travel suppliers who share our values in providing guests a positive experience. Our WestJet Vacations local representatives are available in most international sun destinations to offer support and liaise with our suppliers in the event you need assistance during your stay. Any issue you encounter must be brought to the travel supplier’s attention while you are in destination, so they have the opportunity to rectify the problem and ensure you continue to have an enjoyable holiday. Please file your written complaint with the hotel, transportation company, excursion provider, or with the appropriate supplier. We recommend you obtain a copy of it, and also contact our local representative. If no local representative is available, please contact WestJet Vacations at 1-877-737-7001. Should you remain dissatisfied with the service provided by the supplier, and wish to provide your feedback, please contact your travel agent and/or send WestJet Vacations a message https://www.westjet.com/en-ca/contact.

Drivers must be a minimum of 21 years of age (minimum 25 years of age for rentals in some locations - please confirm with location directly) and hold a valid major credit card (non-prepaid American Express, Mastercard or Visa). A cash or credit card deposit may also be required. There may be a daily surcharge for renters under 25 years old. Rates shown include unlimited mileage. Additional authorized drivers, taxes, insurance and fees are paid locally to the car rental company. Car rental rates are based on a 24-hour period. Vehicles must be returned on or before the pickup time on the rental agreement or they may be subject to additional charges. WestJet Vacations strongly recommends the purchase of car insurance with your vehicle rental. The car rental company reserves the right to refuse any request for rental, including requests for persons under age, persons not in possession of a recognized full and valid driver’s license, persons unable to satisfy credit or cash requirements, or persons who, in the opinion of car rental company, constitute a risk.

Travelling abroad with a special need can pose unique challenges. International accessibility services and amenities may not meet Canadian or American standards and may differ from location to location. In some cases they may not be available at all. Although WestJet Vacations strives to ensure that appropriate arrangements are made to make your vacation a remarkable experience, we cannot guarantee the availability of or access to accommodations for guests with special needs in destinations outside of Canada and the U.S. WestJet Vacations is not liable for any costs, damages, or losses, whether directly or indirectly, arising from or related to the lack of any such access or accommodations. Please call us at 1-877-737-7001 so that we can help ensure your vacation needs are met and provide you with a list of our current hotel partners that may be able to meet your travel needs.

WestJet utilizes a ticketless reservation system. You do not require a paper ticket for your flight. In most cases, vouchers or tickets are not required to redeem for hotel, car, activities, or services. A piece of photo identification is enough to redeem vacation services. You will be notified if a voucher is required for any part of your vacation. Multiple guests traveling on the same itinerary but booked on separate bookings will not be identified as a group, will not receive group services, and may be subject to cancellation.

When travelling, you should recognize and respect the social and political standard of living. This includes religion, local practices, political systems and the conditions of utilities, services and accommodation which may differ from those found in your own country. WestJet Vacations will not assume responsibility for any services including water, electricity, security, sanitary conditions, pools, food and beverage, which may be interrupted or suspended during your stay. Food, water and beverages may not be on par with a Canadian or US standard. You must assume sole responsibility for any illness suffered while travelling or upon return due to the quality of the food, water and beverages.

WestJet Vacations makes arrangements with suppliers who provide travel services such as air travel, hotel accommodation, bus travel, sightseeing, attractions, car rental or other services included in your package. Although we try our best to choose the most reputable suppliers, we cannot be responsible for their acts and/or omissions. The package components are subject to the conditions imposed by these suppliers, and their liability may, in turn, be limited by their tariffs, conditions of carriage, tickets and vouchers and international conventions and arrangements. WestJet Vacations acts only in the capacity of an agent for guests or the supplier of goods and services rendered. As such, we maintain no control over the personnel, equipment, operations or goods of the supplier. When you fly to and from your destination, WestJet’s tariffs apply, including limits on and/or exclusions of liability. WestJet Vacations assumes no responsibility for a schedule change by WestJet nor any additional costs (accommodation, meals, etc.) caused by flight delays or misconnections.

Guests have the option to participate in excursions, tours or other activities (collectively, the “excursions”) that may be offered by local representatives or third-party suppliers for an additional fee. Some excursions may have a risk of personal injury, loss or damage and are purchased at the guest’s sole risk. WestJet Vacations assumes no responsibility for any claim, loss, damage, cost, quality, or expense arising from a guest's participation in such excursions. Any written or oral contract is considered to be exclusively between the guest and the Supplier.

Flight times, airlines and type of aircraft are subject to change and substitution. WestJet Vacations will make every effort to inform guests of any changes. You are urged to check-in 24 hours prior to departure for WestJet operated flights on https://www.westjet.com. You should also reconfirm flight times. We will not assume responsibility for expenses incurred as a result of flight delays. You must contact your hotel and/or car rental company in the event that you are delayed beyond the expected time of arrival. You can also contact WestJet Vacations at 1-877-737-7001 if alternate travel arrangements are required.

Flight numbers WS3000 to WS3099 are operated by WestJet Link (Pacific Coastal) Saab 340B.  Flight numbers WS3100 to WS3899 are operated by a WestJet Encore DHC 8-400.

WestJet Vacations shall not be liable for failure in the performance of any of its obligations, including without limitation, for any loss or damage resulting from any delay, cancellation, loss of personal belongings, illness, bodily injury, accident, death, deterioration of travel services, inconvenience, loss of enjoyment, disappointment or frustration, either mental or physical, due to:

• An act of God;
• A war, revolution, insurrection, riot, blockage or any other unlawful act against public order or authority, including an act of terrorism or threat thereof;
• Fire, flood, explosion, earthquake, epidemics, quarantine, pandemics, storm, lightning, tornado or adverse weather conditions generally;
• Accident to or failure of an aircraft or equipment used in connection therewith, loss of or hijacking of an aircraft, or any shortage of or inability to provide labour, fuel or facilities;
• Any strike, lock-out, labour dispute or other industrial disturbance whether involving WestJet or WestJet Vacations employees, the employees of its suppliers or others upon whom WestJet Vacations relies;
• Any government order, regulation, action or inaction or any failure to obtain the approval of a government authority having jurisdiction in the circumstances as may be required to the conduct of operations hereunder or any government or legal restraint upon such operation;
• Others upon whom WestJet Vacations relies for the performance of the whole or any part of any travel service hereunder;
• Any other causes beyond the reasonable control of WestJet Vacations and any other event not reasonably to be foreseen, anticipated or predicted, whether actual, threatened or reported, which may interfere with the operations of WestJet Vacations or of its suppliers.

WestJet Vacations will not assume responsibility for any claims, losses, damages, costs or expenses arising out of personal injury, accidents or death; loss, damage or delay of baggage or other property; or delay, inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental resulting from any of the following:

• The act of omission of any party other than WestJet Vacations or its employees;
• Sickness, family emergencies, theft or any other circumstance affecting you beyond our direct control;
• Any instance of force majeure;
• Failure of the guest to obtain the documentation required for their trip such as passports, visas and certificates, including but not limited to proof of vaccination where required for entry by the country the guest is visiting (in which case they will also not be entitled to any refund);
• Failure of the guest to follow instructions including but not limited to airport departure times, baggage handling and check-in and checkout times;
• Cancellation or change for any reason in the travel services offered. WestJet Vacations reserve the right to cancel or change the travel services at our discretion, but we will try to substitute comparable services. If we must completely cancel your reservation, WestJet Vacations’ liability will be limited to a refund of all monies paid.
• A full refund will not be given in situations where travel must be cancelled by WestJet Vacations for reasons which are beyond its control (Force Majeure or other situations) and where WestJet Vacations’ contractual obligations with its suppliers do not allow it to obtain reimbursement of the sums paid to the supplier on your behalf.
• Quarantine costs incurred for any reason, including COVID-19, will be the responsibility of the guest.
   

WestJet Vacations reserves the right to refuse any booking and decline any guest(s) at any time. In all cases, the liability of WestJet Vacations for any loss, damage or injury, whether physical or mental, arising from its own acts, omissions or negligence, is limited to the price of the package booked.

If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights, please contact your air carrier, visit https://www.westjet.com/en-ca/interruptions.

We appreciate hearing about your experience with us. If you would like to provide us with feedback, please visit our share feedback page. You may also send us a letter to 

WestJet Campus, Attention: Guest Relations, 22 Aerial Place N.E. Calgary, Alberta Canada T2E 3J1.