All inclusive

Hilton Cancun, an All-Inclusive Resort

Riviera Cancun 5.0

Overview

Hilton Cancun, an All Inclusive Resort is for those seekers and explorers. Nestled between Cancun and the quiet fishing village of Puerto Morelos, it's an all-inclusive resort that feels like a lost paradise, a secluded escape with the perfect blend of Mexican heritage and modern sophistication. In this inspiring, vibrant oasis along the Caribbean coast, it's possible to be endlessly entertained and infinitely relaxed.

Other Fees: Paid directly to the hotel.

Check in

3:00 p.m.

Check out

12:00 p.m.

Rooms

715

Rooms

Tropical View Room
430 square feet
  • 1 king bed, or 2 queen beds
  • Garden view or
  • No more than 3 guests in the room
Tropical View Room
430 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-fridge
  • Phone
  • Safe
  • TV
  • Balcony

Oceanfront Room
430 square feet
  • 1 king bed, or 2 queen beds
  • Oceanfront
  • No more than 4 guests in the room
Oceanfront Room
430 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-fridge
  • Phone
  • Safe
  • TV
  • Balcony

High Floor Ocean Front
430 square feet
  • 1 king bed, or 2 queen beds
  • Oceanfront
  • No more than 4 guests in the room
High Floor Ocean Front
430 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-fridge
  • Phone
  • Safe
  • TV
  • Balcony

Sunset View
430 square feet
  • 1 king bed, or 2 queen beds
  • Resort view
  • No more than 3 guests in the room
Sunset View
430 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-fridge
  • Phone
  • Safe
  • TV
  • Balcony

Amenities


Location

Address
Carretera Federal 307 Cancun-Tulum, , Riviera Cancun, Quintana Roo, 77569, Mexico
Carretera Federal  307 Cancun-Tulum Cancun 77569 Mexico

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 3 out of 5

Christmas time in Mexico

Dominik G (Warsaw, Poland) on Feb 09, 2025

Pros: - Friendly and helpful staff - The food is quite good (7/10) - Large rooms - They have a hotel app where you can manage many things - Two separate (unofficial) zones – one with mostly children and the other with adults - Very nice restaurants with beautifully presented dishes - They make an effort to maintain the beach (cleaning seaweed, picking up trash, etc.) - Plenty of daytime activities and a decent gym Cons: - No towels - A fight for sunbeds (not enough available) - Old, unattractive sunbeds/towels - Narrow hallways - The hotel is quite worn out - All extras are ridiculously expensive (cheapest wine costs $800, doctor consultation $200) - You have to use the same set of cutlery for the entire meal (they only remove the plate, leaving the cutlery) - Too many rooms compared to the number of bars/restaurants, etc. - Dirty hallways (carpets) – never saw anyone cleaning them - Very poor-quality bread (probably due to the majority of guests being from the USA) - They don’t seem to understand what proper bedding is – the duvet is wrapped in something like a sheet, which quickly slides off, exposing the duvet, which is quite disgusting - Waiting in line and being escorted to a table at the buffet - You can’t take an Uber anywhere because the hotel doesn’t allow them in, and the main road is 4 km away - No umbrellas (only half as many as sunbeds)

TripAdvisor users rated this property 5 out of 5

Beautiful property with exceptional amenities

Chuck M on Feb 08, 2025

From the moment we arrived to when we left, the staff couldn’t have been any friendlier and helpful. We were hesitant about going to an all-inclusive, especially in Cancun, because of the reputation of some of the hotel zone hotels, and we were floored by the amenities, the cleanliness of the hotel, and the food choices. There were no high pressured sales tactics that you find elsewhere. It was a beautiful property, and we will definitely go back.

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Vacation Offers

  • Up to two kids and teens 17 years and under eat and stay for free with a minimum 3-night stay at select Hilton All-Inclusive Resorts in Mexico.

    Cancun, Riviera Maya, Puerto Vallarta

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