TripAdvisor Traveler Rating

The hotels sounded great on the add however upon arrival we were told that an accident happened in our room! They told ne that a cleaning person had accidentalky dropped a bottles of cloro on the floor. I was told it was going to get cleaned up. My wife if very sensitivo to strong smells so I asked if the case was that the smell was too much if I could get moved to another room. I was told that wasn't possible. I was told it wouldn't be smelly. When we go to our room, it didn't smell like clorox, I assume that the room was simply not ready. Being honest about that woukd have avoided issues. Also the room smelled like mold very badly. We requested a room change and I was told I needed to pay. It's supposed to be an all inclusive hotel and it's less than all inclusive other than the food. The amenities like bike ride, kayak, etc has an extra cost unless the reservation has been made via a timeshare. When making reservations for the bikes, the amount of miscommunication between reps was incredible. To the point that we missed the ride twice. It was just dumb. The hotel is very run down and needs maintenance. By far not the best for thw price. I will not be coming back ever. For an all inclusive hotel go somewhere truly all inclusive.

Daniel was the best. Very polite and perfect customer service. It was the best experience. He was very nice and helpful. Daniel was very attentive to all our needs. I would come again because of him and would recommend the hotel to anyone. It was amazing

We had a one bedroom suite. the living room had lots of space. nice size flat screen on the wall. big beautiful windows with ocean views. the bedroom had big windows with sliding doors the patio in both rooms and the beds were very clean and great to sleep in. the furniture was nice a little out dated. We had room service every day to clean the room. the food was good. I enjoyed going to dinner and smelling the grills with some kind of meat cooking. tacos, chicken or beef so good. We were always greeted with a smile the people and servers were so nice. We were greeted by George who was our hostage for the entire trip 6 days he made sure everything we needed was available if they had it. Hugo thank you for making our trip special at the margarita tasting. Katrina and all our servers at breakfast and dinner thank you for a job well done. the ocean was one of the best parts of the trip. looking out at the ocean at dinner every night relaxing. We will return. LeDora & Walter Webster

The Embassador suite was POOR quality, not what I expected. Food was good. Bars average TOO many kids.

This was our first stay in Ixtapa,the PRoyal was a good choice,what made it good,the people who work there are by far the main asset of the place,all willing to go above and beyond to make us feel at home,we met many returnee’s which says a lot,we enjoyed the awesome beach,the pool with many activities,the food was better than other places we’ve been to in Mexico,catering to Nationals and NOTB travellers,a 10 min. walk from the PRoyal is an area with many restaurants and shops,notables,Generals Sports Bar owned by a Canadian with hockey games on big screens every night and Franks Sports Bar,great pizza and entertainment nightly (watched the Super Bowl there in Feb.)we enjoyed it so much we will be returning in Feb.2025,just before the Super Bowl hopefully with the Bills in it.