I struggle to write this review as I am having difficulty separating what could be covid related, possible supply chain management issues, and as a Canadian, also what thoughts are coming from a privileged point of view.
I typically go to an all-inclusive resort once or twice a year, however, due to covid restrictions and barriers, have not travelled internationally in 2 years. This was my first time to Ixtapa area and approximately my 15th time to Mexico. This was also by far, the smallest and least known brand of resort that I have ever stayed at. I would rate this a 2.5 out of 5 stars primarily because of the noise and the food situation.
This resort seems to be geared to Mexican families, not international travelers nor single people. Of the entire resort, there were probably 5 non-Mexican families including us. Most families had children and it seemed like many extended families came (i.e. grandparents, parents & kids) came to vacation which was nice to see. Literally everything is in Spanish. Often for the entertainment shows at other resorts, the announcer will use both Spanish and English, however, not here. That being said, the shows were often geared towards (and often included) the kids, so even though the non-Spanish families couldn't understand the language, the shows were totally understood as they were not complex plots (i.e. circus, Disney) and were translated well through the actions of the talented performers. All of the guests that we encountered seemed friendly. This is actually a great experience to brush up on and learn Spanish. Since the Wi-Fi (free) situation was strong throughout the resort, including in our room, we could also use google translate easily when there were language barriers.
When I attended, the resort was operating at about 40% capacity according to a staff member. The place was very clean and staff were all wearing masks and meticulously cleaning. There were plenty of hand sanitizing stations and guests needed to wear a mask in buffet areas as well as wear a single disposable plastic glove. (keep in mind if you went back to the buffet, the glove would get cross contaminated as you put it back on, so it's not a perfect system if you are that alarmed about getting the virus). The kid's club was closed, but the resort did have what seemed to be fun outdoor activities arranged for the children (I saw friendship bracelets, painting, etc.).
There was only one a la carte restaurant (Italian) and one buffet open as well as the pool side snack bar that had a few items. The food situation was most shocking to me. The buffet lacked common items that other resorts offer (bacon, sausage, guacamole, cappuccino machines, gluten free breads, etc.). I personally do not eat dairy or wheat and it was a struggle. Obviously, I travel with supplementary foods and medications to be prepared for these type things but I was quite surprised at the few foods that were being offered. Being in Mexico, I was quite shocked that guacamole was only offered for one meal and salsa on a handful of occasions for the entire week duration as these are usually my "go to's" in Mexico. All of the salad dressings were milk based. On a few occasions, there was oil and vinegar out at the bread area which was awesome, but most times they were not. The lunch buffet was the best meal of the day as it offered more salad bar items and the Italian (according to my spouse) was the best food in the resort.
Our room overlooked the pool/ocean and had a beautiful outside view especially the Mexican sunsets. The room was very basic, a bit dated but was clean. There were a few items missing out of our room and the resort had them delivered pronto to us. There was no bathtub or fridge or ice buckets. I'm not sure if all rooms did not have a bathtub but the 2 that we saw did not, so if you have children or require this, make sure to inquire. The TV station had very few English channels aside from CNN and occasionally one movie channel that was hit and miss. We also could not bluetooth or cast movies from our phones to the TV. The king-sized bed in our room was extremely comfortable and the air conditioning worked well.
The noise at this resort was ridiculously loud. The layout of most of the rooms is that they are ocean/pool view. In front of these rooms is the pool which translates to loudspeaker announcements all day, the lounge which has a band that likes to use cowbells in the evening until 9pm, the stage for the performances which starts at 9pm, and most importantly, the disco which goes until 2 am. Literally until 2 am you hear the thumping from the disco. Everyone we spoke with were exhausted from being kept up all night. I'm not actually sure who was going to the disco as most of the people at the resort were families. One would not be able to keep their balcony doors open to hear the ocean waves or feel the ocean breeze. On day 3, we were finally able to find a pharmacy that sold earplugs (beside Domino's pizza). I have no idea why the resort boutique would not sell these? One family from Canada had read about the noise ahead of time, so actually brought a white noise machine with them so their kids would be able to sleep.
The beach had a beautiful view, however, when we were there, was red and black flagged for the entire time. It was extremely wavy and probably not suitable for most people to swim in, although it was fun to frolic at the shore. There were two pools so if you wanted to cool off, so there were those options as well. We did lay at the beach for a couple of days as the sound of the waves beating on the shore was so soothing and drowned out the noise of the resort. There were lots of beach umbrellas available to stay out of the direct sun.
The town itself was totally safe to walk about and easy to navigate. We left the resort each evening for a walk and went into Zihuatanejo on a couple of occasions and did not feel uneasy at any time. There is a newer bike path that links Ixtapa to Zihuatanejo that is worth checking out. You can walk into Ixtapa and rent a bike or an e-bike. We used EZE-BIKE RENTAL and they were fabulous. We had a lovely guide named Anna who came with us and showed us some sights that we may not have known to check on our own but you can go solo too.
Finally, the resort staff were amazing. Every single staff that we encountered was very friendly to us and very helpful, even with the language barrier. They all appeared to be extremely hard working and seemed to enjoy their jobs which always makes the experience better.
Mar 26, 2022
The hotel is very clean & in a wonderful location. Lots to do outside of the resort. The beach is beautiful, sand is very soft & very clean. Unfortunately the water is very rough (sometimes smells) & we were unable to go in the water at all, so that was disappointing.
We found the staff to be very friendly & helpful.
Mar 22, 2022
Just got back from this resort. I have been to many resorts and have always had entertainment and staff speak in English as well as the language of the country. We never knew what was happening as they never communicated in English and there was no where to find out what was happening. Not much happening until a group from the country arrived and they were very catered too.
I will not return to this resort and am feeling disappointed as we saved to afford this vacation.
Friendly staff but too loud to sleep at night
Mar 19, 2022
I just came back from Park Royal Beach Ixtapa. Although I had an overall good experience I just feel that the hotel does not cater much to English-speaking customers. My main complaint is the entertainment part which was entirely in Spanish. I know it's Mexico but I have been to other resorts where the entertainment is in both languages since half of their customers are from overseas. Loud music at night was also unbearable at times. Although I did not complain about this to the resort as I didn't want to pack my stuff and move but instead bought a pair of earplugs which I highly recommend if you are visiting this resort. The staff were very nice and accommodating
Food is average and fresh and mostly the same for breakfast and lunch. For dinner, they do change things up but not too many selections. The location is nice and close to other amenities. The beach was unswimmable for our entire stay as it was too rough.
Mar 12, 2022
If you are looking for a nice relaxing place to stay, dont stay here. The music was constant throughout the day until 2am most nights. They like the volume high on their speakers. I would not reccomend this resort because of that.