TripAdvisor Traveler Rating

Not enough shade. Food was just average and very few choices. Eating dinner at 7 pm is too late Music is loud and go on till 12 or 1 am

Just returned from a 2 week vacation at Sunscape Dorado Pacifico. I really cannot think of one complaint! We had a couple issues with our room, that were dealt with immediately. The staff were probably overall the best we have seen! It was very busy, but the staff were all smiling and very attentive. The staff that stood out for us were Zenon and Jesus. Bell boys that went above and beyond with information and help. Also they were very pleasant and quite amusing. The other one that stood out was Larissa. She seated us every morning for breakfast, and was working at the snack bus at lunch. Always remembered our room number and preferences. Such a beautiful young woman, and putting a lot of effort into learning English. Which she was doing very well. Food was very good. Room was very clean and nice. Good a/c. ALL the staff were excellent. Would definitely go back.

Our room was on the 19 th floor and had a gorgeous view of the water and beach. The timing could have been better as the hotel was undergoing maintenance while we were there. Such as the buffet being closed and the electrical system turned off. We had exceptional bar service on the beach with Giovanni , he went above and beyond making us feel very comfortable and special

Great location and very clean hotel but the food is mostly inedible. Stayed for a week with Mom over Thanksgiving. We’ve been coming to Ixtapa for 40 years on family trips; after MUCH research gave Sunscape a shot. Positive: VERY clean, the maids are amazing and Alma was wonderful. The beach chairs and sunbeds are nice and Giovanni was an awesome server. English is pretty common and the staff worked really hard to make sure you have what you need. Beds were comfy, AC was strong. Location is great, on a gorgeous spot of the beach and walkable to most everything in town in minutes. Negative: We got food poisoning on day two at lunch and only ate breakfast at the hotel the rest of the week. Honestly, the food at Sunscape is god awful. Most of the meat is questionable and simmering in water/sauces. We got sick from the water grill “freshly made to order” fish that was just awful. The lighting in the bathroom is so bad you can barely see yourself. It’s an olddd hotel. If you are spending USD $400+ a night on a hotel that includes food - it should be edible. I’ve stayed at hundreds of hotels and many all inclusives, and instead of totally relaxing we had to eat two meals out a day at local restaurants. I would only recommend Sunscape to anyone fine with eating most of their meals out.

Great stay with kids! Naidelin and crew kept kids and adults busy and fun at the pool area every day! Cooking classes every other day were super tasty! We will make the salsa the same way from now on( with dark beer and tequila)!