Wailea Beach Resort – Marriott Maui reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

1865 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Skip this one. Expensive, not what you pay for

Jennifer C (Sunnyvale) on Apr 04, 2024

We stayed here in March and I really wished we had gone with our usual (Andaz). When we arrived we checked with the staff on parking and there is a self parking lot where you pay (or you can valet for extra). That's the thing I hated about this resort. Everything was extra, from outings to meals at the resort including ridiculous pool experiences I'll get to later. We stood around until realizing where the front desk check in was. It was very business transactional and we got awkwardly lei'd and some juice. We were shown a map to our room and I highly recommend just getting someone to help with the bags. The grounds are massive and the route they showed us was stairs only and it was such a hassle to bring our luggage there. The view of our room 2120 was amazing and we had a bit of very rocky beach access. A turtle would beach itself every so often and tourists would come out standing super close and terrorizing the animal while their kids screamed at it. Our beach access was for viewing only, not getting in on account of the giant rocks. Staff came by the drop off some macarons and a bottle of champagne which was nice. I refused to eat at the overpriced restaurants on the grounds so can't comment but the restaurants at the shopping center in walking distance were great. The good I did like how walkable this resort is as there's a walking trail right out side our room which connects to two beaches. However that also means you have zero privacy but it's great if you like to people watch. Several weddings and events were hosted just outside our door so it got loud at times. We checked out the water slide and the kids pool seemed really fun if you're traveling with kids. The not so good The resort fee includes things we never got to take advantage of such as beach chairs and umbrellas because people are out claiming spots at 7a. Movie shown in movie night were kids movies only. The pools were incredibly overcrowded. They offer an exclusive pool option where you pay $300/chair in a private pool and they bring you snacks but I recommend looking up reviews for that experience because it just looked like a money grab. On our second to last day we chose to book a snorkel and kayak tour which was amazing but I want to mention the concierge lady asked for a tip. For what exactly I don't know. It just felt tasteless. The only staff I had a great experience with was housekeeping. They were always very thorough and friendly. The yoga and boot camp classes were also nice. The drinks ie cocktails were all very watered down. They give you two drink vouchers and when you go to redeem them expect them to be extremely sweet with almost no alcohol. I paid $40 for an hour of paddle boarding and felt this should have been included in my resort fee. The room The room itself was very generic and beds were uncomfortable. Showers took awhile to heat up. They have a small fridge and a coffee machine in room but otherwise pretty bare. The soaps are low quality and left an itchy residue for both my partner and I. They have water dispenser near the pools and lobby fyi. Overall I'm sure this resort is what you make of it but I didn't very much enjoy my stay compared to other resorts I've stayed at on Maui. And the prices you pay are not commenserate with the experience at all.

TripAdvisor users rated this property 5 out of 5

Special location for a special celebration

Thomas F on Apr 02, 2024

My wife and I visited the Wailea Beach Resort to celebrate our anniversary, and we could not have been more satisfied with our trip. We used points to pay for the visit and, due to my Titanium status, received an upgraded room when we arrived. We enjoyed the pools (especially the adults-only area), as well as the food and location. Everyone was incredibly helpful and made our trip extra special. Thanks especially to Leslie at the front desk for helping us out. Highly recommended!

TripAdvisor users rated this property 5 out of 5

We are repeat guests!

J P (San Jose, California) on Mar 23, 2024

We continue to return to this property year after year … the location in Wailea along the sea wall is amazing. The service from the staff is what you expect from a luxury resort and the food and rooms are outstanding … we always stay here and enjoy watching bc the sea turtles from our lanai!

TripAdvisor users rated this property 4 out of 5

Stunning property, basic rooms

Scenic44509647203 on Mar 19, 2024

The grounds and pools are amazing. We spent a day at the adventure pool and beach area. Staff are friendly and accommodating and the food is delicious. Plenty of gorgeous green space for kids to run around. Property is 4 star but rooms are not. Beds are comfortable, rooms are clean but very basic. Bathroom was cramped. The room had a lovely patio and view though. The place is a maze which is fun but hard to navigate with luggage. They need more detailed maps or escorts to rooms that are farther away. Overall it was a great experience .

TripAdvisor users rated this property 2 out of 5

Less than luxury

Kristin B on Mar 16, 2024

This should be a high end luxury hotel. Instead, I felt like they were cutting every corner they could to squeeze an extra dollar, at the expense of the experience. Towels were cheap and scratchy, the hot water didn’t work very well (it look almost 15 minutes to get hot enough to shower), the coffee pot was cheap and made like warm coffee, the shampoos and body soap wouldn’t lather or clean, and the pillows were completely flat - only about an inch thick.

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