(San Jose, Costa Rica)
Jan 29, 2023
We came here for a conference, but it ends up being a once in a lifetime trip to remember. Wailea Beach resort. Location is unique, magical, and unforgettable. The staff is amazing, the restaurants and the food it’s incredible. The waterslide was probably my favorite part and I had so much fun in the different pools. I cannot wait to be back next September and every other year because this was really worth it. Thank you.
Exceptional Service, Beautiful Resort
(Abu Dhabi, United Arab Emirates)
Jan 25, 2023
Exceptional service at this beautiful hotel with a great location in Wailea. The rooms are well appointed, the service is exceptional. Had the pleasure of staying two full weeks at this spectacular resort. What really stood out for me was the level of service. Of course the rooms are beautiful, the adults only pool is heavenly, and the scenery is amazing (what else would you expect in Wailea?!). What sets this resort apart is the quality of the service by all members of the team here. No request was too big and every detail was thought of and taken care of. We didn't meet a single member of the staff of this resort that didn't provide a warm, friendly, welcoming, impeccable level of service. Ves Cachola from the guest experience team was a particular stand out and made us feel like family while we were there.
Many try to decide where to stay in Wailea with such excellent choices. In addition to the service, the low rise nature of this property with spread out buildings made it feel warmer and cozier versus the high rise of the other resorts on that strip. Consider booking the sundeck rooms that overlook the adults pool with a view straight out to the ocean. Sit on your sundeck and watch the whales from your room while you enjoy a glass of wine, you'll never want to go home.
Well done Wailea Beach Resort management team!
Great stay for a 2nd year in a row
Jan 20, 2023
Great stay 2nd year in a row! Came here for our honeymoon and again this time for our anniversary. We arrived pre holiday rush, December 10-18 and had an incredible time. Resort wasn’t too busy and our room overlooking the ocean and the adult pool was quiet and close to everything. The balcony was a perfect spot for breakfast and watching the sunset. Staff were always friendly and said a quick hello or mahalo as we passed. More down to earth vibe then the Four seasons up the street. Close to Island gourmet grocery store is a big plus too!
Titanium Elite: Construction Zone Nightmare
Jan 16, 2023
We called 2 weeks before we arrive for our honeymoon. "Is there any construction going on at the property?" -- hotel: a very quick "No".
Fast forward 2 weeks, and to our surprise, there is a massive construction zone right in the front of the property. First room, overlooks a loading dock. Second room has a huge 8ft tall construction wall, and legit bulldozer outside of the patio. You couldn't make this up if you tried... it would be comical if I didn't save 600K points for this once in a lifetime experience.
To make it even worse - they tried to swindle an additional **$900 a night** (on top of 100K/night in points) when I refused the room with construction outside the door. It almost felt criminal asking for $900+100K in points a night, to not have construction or a loading dock outside my window on a honeymoon.
I never felt more deceived in the 20+ years I've been staying at Marriott. Never felt more taken advantage of.
Immediately left and will NEVER return or recommend this property to anyone.
I seriously question why I continue to have any loyalty to the brand after this experience.
Jan 16, 2023
My husband and I just got back from a 4 night stay at this property. We both really enjoyed our stay. We booked through Costco and had no issues or problems. Would stay here again, no question. We were in building 7 which is down by the end of the property. The hotel is spread out and rooms are on many different levels (a bit confusing at times) but, we had an amazing ocean view from our room. We had breakfast at the Whale's Tale Beach Bar each morning, a walk up and order style place with breakfast and lunch. Very good panini each morning. Starbucks also on property for coffee. The only other place we ate was at the Kapa Bar & Grill (by one of the pools) it was also very good and super casual. Room was nice and seemed updated. Our balcony had a table and 2 chairs (not that comfortable) for seating. Multiple pools to sit at. 1 of which was 18 and over only. Large "kids" pool area with a big slide and a food truck. Walking path along beach area that goes for a long way down the beach past many other properties. Staff was very friendly. We didn't sit on the beach area (which is down the path from property) but it looked nice. We stayed by the pool. It was busy, but not hard to find places to sit at pool or restaurants. The Lulu area is by the kids pool area at very end of property and there are rooms that face it. If you don't want noise at night, I wouldn't recommend that area. One of the days we were there they were having a conference dinner/party in the lulu area that was loud with a band ect. The Shops of Wailea were right out front ofr property so very easy to walk over to shop or for food.