The Westin Ka'anapali Ocean Resort Villas reviews
6103 TripAdvisor reviews
Great Resort Option on Maui
Sharon R (Minnesota) on Jan 29, 2025
We stayed at the Westin Kaanapali Ocean Resort Villas for 8 nights in January. The grounds are lovely, and the pool lounges are very comfortable. We enjoyed a one bedroom ocean view (Peek-a-boo ocean view from the balcony). We liked South building #2. Our room was very clean, and the double sinks, full kitchen, and washer and dryer in the room were great. Towels were changed daily which was helpful. We ate at Auntie's Kitchen twice. The food was very good, and it was convenient. Ask the concierge for a Vacation Privilege Card which gives 10% off at certain restaurants. This is a resort we would like to return to.
Poor representation of rooms advertised
990gregv on Jan 26, 2025
This resort is great, I'm giving it a poor review because we stayed here in early Jan 2025 after saving up for a nice Ocean Front Room we arrived to find the room was not Ocean Front but the resort classified as Ocean Front be careful and do not booked the Studio Ocean Front Room you'll be looking at a parking lot or the North Villas. Other wise great resort and location.
Surreal stay at Westin Kaanapali Ocean Resort
Sue S on Jan 23, 2025
We stayed at KOR North Jan 18-23 ocean front view. It was a last minute booking. It was absolutely amazing. Rooms super clean with no bugs. Wonderful access to the beach and Pool. As a bonus, this is also the mating season for humpback whales. All 5 days we saw whales breach from the beach in front of the villas. And as we swam in the ocean we heard both the whales and porpoises. It was a surreal experience. We will definitely be back again.
Birthday trip gone bad
Kathy S (Nashville, Tennessee) on Jan 23, 2025
I chose this Marriot property because it said the room was "oceanfront" and was priced reasonably for the time of year ($712/night). I did not screenshot the rate, nor did I get a confirmation email - just several emails from the concierge asking about particulars -- and one explaining room cleaning fees (which would have applied if I owned one of the Villas, but was only renting through their site). The property is beautiful, the concierge helpful booking excursions - BUT the room was not facing the ocean and it only had a view if you hung out the door. The biggest disappointment was the hard sell on ownership (you do get a night free for listening to the 90 minute pitch, but keep the letter from the concierge, as mine said it would credit over $1,100 back - but then I was told later it was the last night free -- which was a $700 rate), and the final bill which had some kind of "dynamic pricing" where 4 nights were charged at that $1,129/night rate -- adding an extra $1,200 onto what we were expecting to pay. When speaking to the management there, they kept asking me for a confirmation number -- when I was not provided one, but somehow the reservation showed up in my Marriot Bonvoy app, my calendar with the name & address of the property, AND I got credit/points for staying there - so obviously Marriot and their Villas/privately owned properties have issues they need to work out. This put a damper on my 60th birthday, and although I made several attempts on getting the pricing corrected, they were unwilling to do so without the non-existing confirmation email. I stayed on the Big island in a Hilton property a few years back and was treated like royalty for celebrating an anniversary, so this hit hard (I am a memeber of both loyatly programs and am a lifetime Hilton Honors Diamond member - I only started staying in Marriots within the last year and made it to a gold level status, but changing back to Hiltons now). To say that I am disappointed is an understatement, but we loved the people of Maui and wanted to support the community of Lahaina - so we had that to take back. My advise is choose elsewhere -- or if you do stay here, make sure you get an itemized estimate up front.
Mediocre
Husnan C on Jan 20, 2025
Food and service is pretty bad. Views are nice. Pool is nice. Rooms are pretty old and dirty. Management decisions pretty poor. Check in wasn’t very informing at all on all the amenities or what the place had to offer Lobby can be cleaner carpets look like they are beat and old.