The Westin Ka'anapali Ocean Resort Villas reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

6061 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Literal pain in the ass. Bring back chair cushions.

feedback f on Mar 31, 2024

We come every year since 2018 and used to love it. There are 3 Westin Resorts and Nanea used to be the best. But mgt decided to take the pool chair cushions away. You literally get a pain in your ass after an hour. Do yourself and your ass a favor and book with the other Westin properties (called North and South), better pools and the chairs have cushions so you can enjoy yourself.

TripAdvisor users rated this property 5 out of 5

Great location- amazing resort

I5470VVaaronw on Mar 25, 2024

Awesome location- lovely resort - great pools and hot tubs. Rooms are spacious- great views of the ocean. Plenty of space to layout. Beautiful sunsets. Lots of snorkeling right on the beach. Overall great place to stay. We will be back. Loved everything about it.

TripAdvisor users rated this property 5 out of 5

AMAZING Kid-Friendly resort

szmaher (Brooklyn, New York) on Mar 23, 2024

10/10 stay at The Westin Kaanapali Ocean Resort Villas! This was a beautiful resort, with all amenities as pictured. It was exactly what our family of 3 needed for this trip: all the amenities of a resort, but with the comfort of our own apartment and kitchen. I was a little hesitant to book this spot after seeing all the negative review on TripAdvisor, but reminded myself that usually its the unhappy guests that will complain online, hence why I am taking the time to write this positive review! The grounds are beautiful, pools are amazing with excellent pools for the little ones. The views of the ocean were incredible, and we saw at least 10+ whales from our balcony daily. The beach is steps away from the resort, and is great for snorkeling. We used the grills on the property on most evenings, and on the other nights we went to the nearby restaurants within walking distance (recommend Dukes!). Several online reviews complained about the view. We booked an ocean view, which as several reviews mention, means even a sliver of blue counts. Our original room would not have had a good view (back corner, 2nd floor), but on checkin we simply asked for a room with a better view, and Sabrina at the front desk accommodated! We were right by the ocean front rooms. An added bonus is you also have access to the pools/restaurants at the newer next-door Westin Nanea, which in my opinion has a better kiddie pool. We were very happy with our stay and recommend this resort highly!

TripAdvisor users rated this property 2 out of 5

Horrible customer service

Companion67863235251 on Mar 23, 2024

This is our 6th year at the Westin Villas. We have stayed in various rooms throughout the north and south properties. I have had 5 surgeries on both of my knees with painful arthritis as a result. I called a week prior to our visit to request a ground floor unit. We arrive and we are 5th floor literally the farthest we could be from anything. I went to the front desk and they said the could move us mid visit a little closer but not really. I am so disappointed and on top of everything our “hallway” to our room is like a homeless camp full of garbage. Not coming back.

TripAdvisor users rated this property 5 out of 5

Great Stay

Andrea J on Mar 22, 2024

We stayed in a studio in the South Villas and had a great experience. The room was in good condition and had a separate jacuzzi tub from the rainfall shower. We had a balcony that had a great view of the ocean and pool area. Watching the sunset right in front of the property was beautiful and made for great whale watching!! We arrived right at checkin time so it was very busy but the bellmen handled the crowd well. They had plenty of bell carts to unload everyone. They have bins to put grocery or fragile items in since most people bring groceries. There are plenty of grills throughout the property. They had a free cultural show in the lawn area that we were about to catch before going to our room. They have a show every Saturday showcasing music and performances. We had a rental car but the resort has a free shuttle, many activities, local vendors, and a market sets up close to the beach on Tuesdays. The shuttle takes you to Lahaina Cannery, an enclosed shopping area that just reopened in March 18, and Whaler's Village, an open air shopping mall with great dining right on the beach. Parking at the Village is limited but only about $8/hr and most restaurants will provide 2 hours of free parking. You will have beach access to enjoy at Whaler's Village There is great snorkeling right on the beach at the resort and access to the beach walk path trail. The pool was open until 10 pm but the hot tubs are open 24/7.

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