TripAdvisor Traveler Rating

We pulled up and were greeted at the front entrance by some extremely friendly staff, We were then directed to the front desk for check in, the awesome smell of White Tea filled the room, the check was extremely busy but moved fast. We were given our 1 Bedroom Villa with Ocean View on the 6th floor, end of the hallway. It was a great room very spacious and quite clean except for some of the kitchen supplies were a little dirty and I had to run them through the dishwasher. Our view was more of an ocean glimpse then view but that was ok as we spent most of our time actually on the beach looking at the ocean! The Facilities are great and the beach and snorkelling opportunities are fantastic. We really appreciated the underground parking as well! Thank you for a memorable week we will be back!

We love this resort! Our family looks forward to our trips there so much! The rooms are great and the grounds and beach are too!! The staff is always friendly. When we eat on site the food is good. We always enjoy our stay there! I highly recommend taking a tour with the outrigger company that is in front of North. You won’t regret it!! :)

We just checked into the Westin Kaanapali Ocean Villas and are extremely disappointed in the location of our Villa. We reserved an island view 1 bedroom villa and our room (4102) is in building 4 on the ground floor facing the entrance driveway. We were told that because we are here on a Marketing Package that there are no other rooms, even if though we offered to downgrade to a smaller room. There are rooms available on the website, just not to us because of the Marketing Package. The room itself is very spacious, but it should not be offered to anyone as an island view. It is a parking lot view and driveway view. We have always been loyal to Marriott, but If this is the way Marriott markets it's vacation homes we are definitely not buying. We will continue to stay at Marriott properties, just not this one.

After reading recent reviews we were less than excited about spending the week after Christmas here, but we had nothing to worry about! We stayed at the Westin Nanea in March and loved it but we actually think this property is even better. We didn’t see ANY bugs, the check-in took 4 minutes and the staff went above and beyond to make sure our stay was incredible. We never waited more than 10 minutes for anything we requested. There were plenty of chairs available at the pool, and we rented beach chairs at the snorkel store down the road to use at the beach all week. My husband and I both had fantastic treatments at Spa Helani, the staff there is so friendly and the spa is immaculate. The rooms are spacious and our three kids had a blast on the slide for hours. Special thanks to the attendants who run that in the hot sun. Mahalo Westin, we look forward to returning!

Overall this is a lovely resort. The facilities are in excellent condition, the pool is nice, the beach is lovely, the rooms comfortable. We stayed in a studio. The kitchen is small, but that was to be expected. Washer and dryer came in handy and worked well. The showers and bathrooms were very clean and in great condition. Auntie's restaurant was great for breakfast , lunch and dinner and the whole place is open air outside and breezy and lovely. The staff always smiles and does a great job attending to needs. The one complaint I have is that they advertise the studio as having a lanai. I have to work a lot even when I travel and one of the things I truly look forward to on a trip is sitting out on the lanai with my laptop and getting work done while enjoying the air. So I was quite disappointed that the "lanai" in the studio rooms was about 12 inches wide. No room for even a chair. It's basically a window sill that you can step out on, but it's standing room only. To the right and left of me, presumably the bigger 1BR or 2BR suites, there were full size lanais with chairs. This was super disappointing and for what I spent on this villa (over 1000 a night), I expected the lanai to be someplace I could actually sit. Our stay wasn't very long so I didn't want to go to the trouble of moving rooms so I did not complain or ask for a change, so I can't comment on whether that would have been accommodated, but if you are booking a room here, and if this matters to you, definitely ask if the lanai is for sitting, and how spacious it is, before you book.