TripAdvisor Traveler Rating

Marriott did it AGAIN - changing and making up new rules. I understand the policy of not being allowed to reserve chairs for more than 2 people and for longer than 1 hour, BUT I placed towels on 2 chairs this morning (7:40 AM!!), went to the bathroom literally next to where the chairs were and when I came back 3 -4 minutes later someone threw (yes!! Threw!!) my towels into a pile on one of the chairs!!! When I questioned the pool attendant (Mitchell I think) as to why he threw my towels into a pile he immediately went “toe to toe” with me and told me that I was reserving a hairs and I can’t do that. I told him I wasn’t reserving anything but left for 3 minutes and instead of tagging the chairs he touched my stuff - why?!?!. He told me verbatim, “You don’t own anything out here, WE DO!! You only own the condos inside - WE OWN EVERYTHING OUTSIDE!!”. REALLY?!?! Since when did Marriott train their employees - or 3rd party “Hired help” to tell guests such an outrageous lie - unless they changed the rules AGAIN!! He went on to say he can touch and remove anything he wants to at anytime… I told him all I wanted to do is e joy my vacation and not have people touch my stuff. Tag my chair if you have to, but don’t touch my stuff - there was no reason other than the fact he wanted to be a complete jerk - period! I had plenty of witnesses to this event and they all told me this guy has been an issue for them as well over the last couple of weeks. ****Marriott - PLEASE end the insanity and hire and train the right people and companies to give your guests a great experience and NOT get in their face at 7:45 AM during vacation. He just woke up mad at the world - he doesn’t belong here or in any resort who cares about the guest experience.

Currently staying at The Westin Ka‘anapali Ocean Resort Villas, and this is our second — and last — stay here. Both times we’ve stayed at this property, our room has not been ready at the guaranteed 4 PM check-in time. During our first visit, the room was almost two hours late. We were told it was a rare situation and doesn’t usually happen. Now we’re here again, and it’s the same story. After a long flight and a one-hour drive from the airport, we’re sitting in the lobby yet again waiting for a room that should have been ready at 4 PM. We’ve already been waiting an hour. At this point, this is clearly not a one-off — it’s a pattern. A resort at this price point should be able to deliver rooms on time. Guests plan their arrival around your stated check-in, especially after cross-Pacific travel. Beautiful property or not, consistently failing to have rooms ready at check-in is unacceptable and shows poor operational management. We won’t be staying here again.

We got a timeshare offer- even then, it worth it. Nope. Sorry. Definitely not. This is for people who don’t know value in resorts. Food is poor quality, overpriced. Restaurants and crowded and staff overworked. Resort is large, pool too small and understaffed. Nice beach with walking trail up/down coast and other resorts - Marriott. Bonvoy has destroyed their resorts. Avoid. Much better options for a little more $. This place is for time share owners (aka suckers).

Don't stay here we were promised a ocean view room but they put us in a pool view room i called two days before to see what floor we were on told the 6th that fudnt happen their only resturant and bar sucks

100% Maui satisfaction at this resort! The rooms are lovely, the staff is exceptional, the grounds are perfectly well-kept and you can hear the ocean waves from your room. We most definitely will be back next year!