The Westin Ka'anapali Ocean Resort Villas reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

6074 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Don’t stay here, terrible service and out of date, dingy

Rhodesodie (San Clemente, California) on Jul 05, 2024

My wife and I always receive offers for a timeshare presentation/aggressive rate at many resorts and finally we decided what the heck we’d give it a try for us and our two kiddos. Westin Kaanapali Resort Villas seemed to check the boxes: enough space for the 4 of us to be comfortable, a refrigerator so we could pop into Costco when we land for some snacks, fruit etc so every meal isn’t a full production, and a promised ‘Ocean View’ room. All for a 90 minute preso about how we could be owners here! I won’t bury the lead: don’t stay here if you are remotely into great service, beautiful views, updated clean rooms that don’t smell like smoke, or don’t want to be treated like a second class citizen because you’re on a discounted offer. Stay at the Kaanapali Ali’i, Honua Kai, an Airbnb, or just about anywhere else. Seriously there is zero added value at this resort. We are in room 4107 and currently considering checking out and moving elsewhere and losing our $$. This room is right near the grilling and designated smoking area, which on our first night last night had tons of smokers polluting the crap out of our balcony. Super fun to have a 10 and 12 year old not able to hang out outside. Went at 7am to ask to be moved, got a pretty don’t give a crap response. And a follow up don’t give a crap from a manager Sandy a couple hours later. A few other highlights: when we first pulled up to valet they just stared at us. Didn’t come to the car, didn’t come greet us, basically nothing. No welcome cocktail, no lei. Basically zero Aloha and doesn’t even remotely compare to the other properties we’ve stayed across Maui, Kauai and Oahu. Then when we walked up to the counter to check in, the woman rudely waived us away and said she wasn’t ready and to get in line. No one was in line, so we backed up 20 feet away and then were called over by another receptionist who was marginally nicer. Oh, and the best part of our ocean view? It’s actually a parking lot view with the ocean marginally viewable if standing on a chair.

TripAdvisor users rated this property 5 out of 5

Don’t understand the bad reviews

VacationOnMind on Jul 04, 2024

We just bought into the North resort thru Redweek. A great oceanfront 2 bedroom. No complaints. Checked in quickly and everything has been great. Beach is very nice. Water is beautiful. Lots of turtles!!!!! Be back in two years. Can’t wait to come back.

TripAdvisor users rated this property 1 out of 5

Overbooked and understaffed

Tory C on Jun 16, 2024

Overbooked not prepared for guest. We just got here beautiful resort but understaffed and overbooked. No management David Wong nor Stacey Harris were available to help. Waited to past 7 pm to get room totally pissed why do they overbook and not help their customers

TripAdvisor users rated this property 2 out of 5

Don’t Expect Good Service

nhblack (Carlsbad, California) on Jun 14, 2024

I have stayed here many times and this time really disappointed. On the plus side, they have done a great job of maintaining the rooms. However, the service was really bad. I understand they are understaffed because of everything that has happened in Maui. However, people were really rude. There was no pool service. You can order online and go pick up food and drinks yourself, but don’t expect someone to come out to bring you anything. Kid club isn’t open but you can rent things to play with. Unless it decides to close early for no reason other than “we were told to close early, sorry, try another day”. Overall, go stay at a hotel for this price. Will take a break from coming here. Hopefully they are able to staff better and come back to the same quality again.

TripAdvisor users rated this property 5 out of 5

Beautiful stay!

Lisa C on Jun 13, 2024

We spent an amazing two weeks at the Westin South. I was very surprised at some of the negative reviews considering the staff was extremely courteous and helpful. The place was clean, beautifully kept, beautifully landscaped, great views, no complaints at all! We loved everything! We are in our mid 60’s - just retired and have traveled extensively -hope to return again and again.

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