TripAdvisor Traveler Rating

Very disappointed at being an owner here. Over the past 25 years since I first purchased my 2 bedroom ocean view villa, getting a reservation at the view I expect has become unattainable. I call exactly 1 year in advance to the minute and end up in a room that has a sliver of an ocean view. The situation has become impossible since the Westin timeshares were acquired by Marriott. I highly recommend you do not purchase a timeshare here. I will be looking into getting rid of mine.

The beachfront location is beautiful, with easy access to Ka’anapali Beach and a quieter atmosphere than the busiest parts of the area. The resort feels relaxed and family-friendly, although the pools and common areas can get crowded during the day. Our villa was spacious, clean and comfortable. Having a kitchen and washer and dryer was especially useful for a longer stay. The room was generally quiet at night, though this may depend on its location within the resort. Service was friendly and helpful, and the pools, beach access, restaurants, fitness center and other amenities gave us plenty to do. It is an expensive property, and parking and on-site dining add to the cost, but the extra space and in-room facilities provide reasonable value for families.

As Chairman’s Level owners, we expected a much higher standard from The Westin Ka’anapali Ocean Resort Villas, but this stay was incredibly disappointing. When we arrived, our villa contained power tools, dirty dishes, and had clearly not been properly prepared for guests. What was even more frustrating was that it took three separate face-to-face visits with both the front desk and management before the room was finally cleaned. Communication throughout the process was poor, and we never felt that anyone took real ownership of the issue. The only compensation offered was a $50 resort credit, which did not reflect the inconvenience or the time we spent trying to resolve a problem that should never have existed. Beyond our room, both the villas and many of the common areas felt worn, dingy, and lacking the level of care we have come to expect from the Westin brand. The most disappointing aspect of our stay wasn’t simply the condition of the property—it was the apparent lack of urgency and concern from management. We have always associated Westin with quality, service, and attention to detail. Unfortunately, this experience fell well below those expectations. We hope management takes these concerns seriously because loyal owners and guests deserve much better.

Be forewarned! An 'Ocean view' at this resort is a 1st floor view of a parking lot! We took our concern to the front desk (Katie) and the clerk contacted a 'rooms control'person who said they recognized the problem before we arrived but there was nothing they could do about it! This is most unfortunate as it's a decent room but falls far short of what we thought we reserved and paid for. C.Tischler 7/13/26 to 7/19/26...yes, we're stuck here for another 5 days...I have a concrete jungle at home... Didn't need to come this far to see pkng lot!

Flying 12 hours as a Marriott owner to be put in the worst building on the property, over looking a parking lot is insulting. My ocean view is a PARKING LOT view with a silver of ocean. I don’t even have a proper balcony. I will be reevaluating my relationship with Bonvoy going forward.