TripAdvisor Traveler Rating

We spent 148,100 Star Options as Owners at this resort Westin Vistana Abound Vacation Club (owned by Marriott) During the fires we could not return back to our rooms and my family of 4 were forced to sleep in our car and on street for 5 days in Maui!!! Vistana -Marriott -Westin promised they would return my points to 2024. But they LIED they put them into 2023 then said there was no way to use the points—so it was VOID. I tried to get my owner points back and they hung up after waiting on hold for 4 hours! I had reservation number #81940425 and they stole my points. When I asked if I could move my points 2024 or use them for something else just hung up on me after trying to call them for days! DO NOT BUY INTO VISTANA OR MARRIOTT VACATION CLUB. THEY STEAL FROM OWNERS. AND DO NOT CARE ABOUT YOU AS AN OWNER AT ALL. I WANT MY 148,100 put into 2024 immediately. Not 2023. Since the fires there is NO WAY TO USE 2023 anyway. They were so cruel to us during and after the fires. I want my 2023 points moved to 2024 now.

Called to cancel my trip as Villas are closed due to the fires that devastated Lahaina and gov officials request not to travel to Maui. Marriott Vacation Club refused to provide full refund and kept $200. Very disappointed as we'll avoid staying here when visiting beautiful Kaanapali beach in the future.

We received a timeshare offer for 5 nights /6 days. Great deal… However as a timeshare property when you are attempting to sell a person on your property you were think that they would show you the best to offer as an incentive to sign up for the timeshare, correct? In my case, if this is their best, I would hate to see the worst. The rooms are not clean. I have spoken with two people at the front desk to complain, but to no avail. I called the night we arrived to complain because the room is not clean, the linens were dingy, the surfaces visibly dirty, there is a pubic hair in the shower, the dishwasher appears to have never been cleaned, the closet door where the laundry is is broken and has lining of dirt. My list is very long( pics attached). But … the most interesting thing is we arrived two days prior to our timeshare presentation. I am very excited because their hard sell and will be no match for my hard no.

HONEST Review** Beautiful experience at this Resort! If you are looking for a comfortable, spacious room with an at-home feel and full kitchenette options and a great on-the-beach option, look no further! ! I provide honest reviews as someone from the middle-class (black) who only stays in 4 star hotels (however planning this trip in less than a month we decided here and so glad that we did). SERVICE: Great service! Everyone was welcoming, helpful and available when needed. We missed an entire night due to a cancelled flight and they worked with us. Check in was easy, even though busy at time of checkin. ROOM: We booked the "Islandview Studio Premium Villa" at the North resort and loved it! From the moment we booked until after we left, we enjoyed our stay. The room was spacious and beautiful, clean, practical. You can cook in the units as well as do your laundry there, they even included laundry soap- incredible and we used a couple times during our stay. We loved the large jet tub as well and the provided soap/shampoo/conditioner. The bed was very comfortable, as were the linens. The patio was beautiful and our room overlooked the children's pool but you could still still the ocean and palm trees. It was always quiet. Wifi always worked. AMENITIES/GROUNDS: Great amenities, pools (adults & kids in separate sides/areas), whirlpool, snorkeling, fitness center, cultural center, activities & shows like hula dancing, craft fairs, etc and the Spa! We loved the on-site restaurant "Pailolo Grill & Bar" and ate there almost daily. While we came during the very busy season (Feb/March), things were crowded but still fun. They also have a full service on-site market store with all the basic, like a Target Express. The only thing that could use improvement is the hallway walls in some areas have been dinged/scratches and could use some paint. Otherwise, beautiful! LOCATION: Absolute perfection. Close enough to everything but far away for a peaceful escape. Also, they have the best beach area along Lahaina. PARKING: Always available and ample parking. Overall- highly recommend and absolutely enjoyed our stay. We loved our stay and hope to come again in the future. We do NOT understand the negative reviews.

I rented two rooms at the Westin Kaanapali Ocean Resort Villas. I was in room 3625 from 7/22-8/29 and was moved to room 2224 from 7/28-8/4. When I rented both rooms, they were both advertised as 1 bedroom villas with an ocean front view. As you can see from the photos, the views are substantially different. I was told that regardless of the "actual view", the room 2224 was classified as "ocean front view". However, they could not give me an explanation for such an extreme downgrade in the view, for a room that was advertised the same. I was offered a $100 resort credit, that I declined. Please look at the attached photos. The views are substantially different, however the price and advertisement of the rooms are the same. My request is that The Westin is not allowed to mislead people and charge them for a room that is misrepresented. .