The Westin Ka'anapali Ocean Resort Villas reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

5948 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

We are very grateful to Lingy, who checked us in. Awesome staff.

C1242QPevaa on Jul 02, 2022

Lingy checked us in. She is the kindest and most patient. We had several questions even though we have stayed here before. She was very generous by giving us a meal coupon because our room wasn’t ready for us at our check in time. The staff was courteous making us feel special. We couldn’t have asked for a better unit for the beach and ocean views. Suggestion - to provide instructions on how to work the air conditioner plus provide washcloths for the kitchen. To protect the beautiful dining table provide placements. We were provided placements when we requested them. Can’t wait to come back. It is very challenging to reserve the 4th of July week Ocean Front units in buildings 2&3,

TripAdvisor users rated this property 5 out of 5

Wonderful!

Kellie B on Jun 26, 2022

Overall a wonderful stay! Specifically the spa - Louis gave me the best massage I had ever had. Johna who checked me in and out was efficient, engaging and very kind. Upon me arriving to the reception area post my massage (and time in the wet sauna, and then in the dry sauna, and time in the wet sauna again #protip :) ) he was addressing a customer issue. There were several guests and staff in the space. He handled it quickly with clarity and discretion, made apologies to the group and moved on with the business at hand- it was nice to see.

TripAdvisor users rated this property 3 out of 5

Wilting Westin?

lauragP4916NS on Jun 25, 2022

18 year owner. Most things are still good. Most staff are excellent. Taking an hour for check in is ridiculous. Some areas around pool near building 2 are not well cleaned from falling tree leaves. Dishwasher utensil holder was almost useless as plastic had broken. Coffee filter basket missing. Shuffleboard court needs hours as we listened to folks playing from 6am-9pm and it was right outside our window/lanai. Cats still cute.

TripAdvisor users rated this property 5 out of 5

Awesome service at Westin Nanea

ericeB9319QE on Jun 03, 2022

We came to Westin Nanea on our honeymoon, from the start of our trip we were treated excellent by valet service. Not only did they completely take care of our luggage, put our groceries in the fridge for us and park our car, but Kalei gave us some sweet tips on how to achieve the ultimate Maui experience based on what we wanted to do, and a bit more on what we didn’t even know we wanted to do. We had a lot of activities planned, but we didn’t have a sunset cruise locked in and Jensen at Aqualani (pool kiosk) took care of everything and we were able to get on a sunset cruise for for the night we wanted and had a blast! Overall we had a tremendous experience. The staff even wrote us a congratulatory card & sent us a bottle of champagne for our honeymoon! Thank you to everyone for an amazing time!! -The Enos’s

TripAdvisor users rated this property 4 out of 5

Would definitely go back

dismag77 (Seattle, Washington) on Jun 01, 2022

I was a little nervous about staying at this hotel based on previous reviews but was pleasantly surprised. We waited about 15 minutes to check in. We were in building 2 of the south property which was close to the front desk, pools and beach. Our room was updated and comfortable. Staff were constantly cleaning pool bathrooms, cabanas, and the many outdoor grills. Loved all of the water refill stations around the hotel. My only complaint is the lack of housekeeping.

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