Hotel

The Westin Hapuna Beach Resort

Kona, Island of Hawaii 4.0

Overview

This deluxe resort on the Kohala Coast is set on the largest white sand beach on the island; world-renowned for swimming, bodyboarding, sunbathing, snorkeling, and the Hapuna Golf Course, an 18-hole championship course.  The hotel has undergone an exciting transformation including newly renovated ocean facing guest rooms, lobby, pools, and restaurants. Guests also enjoy signing privileges at the Mauna Kea Beach Hotel and complimentary evening dining shuttle between resorts.

Resort Fees: 37 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

4:00 p.m.

Check out

12:00 p.m.

Rooms

249

Rooms

Partial Ocean View
  • 1 king bed
  • Partial ocean view
  • No more than 3 guests in the room
Partial Ocean View
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Mini-fridge
  • Phone
  • Rollaway bed (on request, $)
  • Room service ($)
  • Safe
  • Slippers
  • Turndown service
  • TV

Ocean View
  • 1 king bed, or 2 queen beds
  • Ocean view
  • No more than 4 guests in the room
Ocean View
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Mini-fridge
  • Phone
  • Rollaway bed (on request, $)
  • Room service ($)
  • Safe
  • Slippers
  • Turndown service
  • TV

Amenities


Location

Address
62-100 Kauna’oa Drive, Kohala Coast, Hawaii, 96743, USA
62-100 Kauna’oa Drive Kohala Coast, HI 96743

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 1 out of 5

Terrible service for groups.....

Resort06993095612 (Miami Beach, Florida) on Jul 10, 2024

I was at this hotel with a group. Their responsiveness to groups is subpar. It takes many emails/calls to get any response. There were billing errors. We had to beg for attention. The hotel manager is always right. Think twice unless you want to deal with a nightmare.

TripAdvisor users rated this property 3 out of 5

“Ocean View” with not much of a view… Still having a good time.

M4082BJjohnd (San Antonio, Texas) on Jul 06, 2024

I am currently staying at the Weston Hapuna Beach Resort and thought I would leave a review while I am here and my thoughts are fresh. We are a family of three and are here on the Big Island for a 14 day vacation. This is the last leg of our trip - having stayed at other locations around the island - and was supposed to be the highlight of our trip and what I personally was most looking forward to. We checked in yesterday into what was described as an Ocean View room. The hotel itself is beautiful. The grounds are immaculate, the lobby areas are beautiful and the pools are very nice. The rooms are not as described. There are varying levels of Ocean View… some partial ocean view, some on the ground floor with a lanai, some described as “premier” ocean view. The room we checked into was classified as Ocean View. The room itself was well maintained and what I’ve come to expect from a Westin room. The view was not “Ocean View”… yes, I would see some of the ocean, but someone thought it a good idea to place the seemingly more important “Residences” building directly in front of the of the hotel rooms… my room not only had an impeccable view of the Residences building, but was “lucky” enough to have a room on direct alignment with the elevator shaft… further limiting the already limited ocean view. Including a photo below. Once connecting back with the front desk and not expecting any options for moving (was already told that my room - all the way down at the end of the building and quite a walk to any amenities - was the only one available), I was offered the option. To change rooms to another Ocean View room… We ultimately ended up in a room that was a bit more centralized yet this “Ocean View” room has less view than the previous due to a giant set of trees directly in the line of sight. I opted to remain there as it was less of a walk to civilization - even though it had a much more limited Ocean View - because I am on vacation, supposed to be relaxing, and don’t have time to tour room options around d the resort hoping the room classification lived up to its description. We’ve only eaten at the poolside grill at this point - delicious food. No concerns there. The walk to the beach can only be described as a maze… constantly looking for the next set of stairs to take me another level down. I’ve got to imagine much of this is due to the Residences being plopped in prime location and limiting options for hotel access. Just a couple suggestions for management: 1) Reclassify your rooms to appropriately reflect their actual amenities. Totally understandable if you want to block the Ocean Views by placing a seemingly more lucrative and more important residences building directly in the line of sight, just be clear about the fact that Ocean View simply means you can crane your neck in a certain direction and often get a glimpse of the water. I’m reluctant to ask or see what the “Partial Ocean View” room looks like… maybe it has views of the golf course as opposed to the water? 2) make it less complicated to get to the beach We will continue to have a great tome… that’s just us… but it would have been better if we knew what we were getting into prior to arrival. As a lifetime Platinum member.. and 15+ years of earned Platinum status, I’ve become accustom to Marriott accurately describing their properties… the Westin Hapuna Beach has missed that mark by a country mile :)

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