The Westin Hapuna Beach Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

4552 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5


BaseballFan5 (Chicago, Illinois) on Jun 13, 2024

Overall, I loved our time at the Westin Hapuna. The grounds are beautiful and our room had a gorgeous view of the ocean. I also loved the balcony - especially the little bed with pillows. The bathroom was big & had enough room to spread out. The mini fridge was a help as well. We had the continental breakfast each morning with my husband's Marriott status. It was plentiful, and very good. It was exactly what we needed and were very happy with it. I want to come back just to mix the guava and pineapple juice for a morning drink each day again!! The pools were really nice and I always appreciate having an adult pool. The metal water bottles and beach bag were a great touch too! Our stay was very "chill" and relaxed, which is what we were looking for. The resort has a beautiful, serene, and warm glow at night, which adds to the ambiance. A couple of honest suggestions..... 1. Be sure to have someone constantly cleaning up the beach. I, as well as two small boys, almost stepped on a broken glass bottle that would have sent someone to the hospital for stitches. I know it can be difficult to control with the tide constantly coming in and bringing glass with it, but a routine check and clean-up several times a day would definitely help. 2. Even though the pool staff leaves earlier, the pool is open until 10:00. Please make sure to always have towels available, even after the staff leaves. 3. I know there are some regulations about how long live music can go on into the night, and/or how long alcohol can be served, but I would have loved to have live music a little longer into the evening.

TripAdvisor users rated this property 4 out of 5

Improving from earlier- beautiful setting and a well maintained space.

665lewisf (Charlotte, North Carolina) on Jun 13, 2024

We stayed 4 days at the Westin in Maui, then came here and checked in a few hours ago. A way more natural vibe than Maui. I was a bit nervous after reading recent reviews. The pool side grill was opened today for the first time in weeks. The staff was trying as hard as they could. The food was very decent for what to expect. The jack hammering is for real. They stop at 4. Once you understand that they are renovating the pool deck section by section, it makes sense. I was notified in my Bonvoy email that there was construction on the main pool. We have adult children so the adult pool is our option. I kind of understand the frustration of people with young families that part of the pool deck is roped off and the Jack hammers are non stop during kid waking hours. The beach umbrellas and chairs are free and first come first serve. Not sure if that ends with construction. There were plenty of clean towels available. All front desk, bellman, and beach staff have been super nice and helpful explaining when is the best time to snorkel, paddle board, etc. Take a walk on the trails and you’ll see some great places to relax in quiet and just hear the ocean and wind in a very unique setting. The little lagoon is what it is. A natural lagoon. It’s not Disney. The beach was fine. No thorns or crap in the sand. It’s a public beach, with nice water, pretty chill waves, and a lot of families making the most of it. My point in writing this is - it’s clearly improved since the last visit. The staff seems to be aware of the frustration from the construction. Be nice and talk to them - they want us to have a good time too.

TripAdvisor users rated this property 1 out of 5

Just don't come here..

Tricia N (El Dorado Hills, California) on Jun 10, 2024

We recently stayed at one of the Hapuna Residences at The Westin and we will not be back. **Seriously, save the money or book elsewhere** The beach is unacceptable. I understand they had some serious rain many weeks ago but they’ve had time to clean up the beach. It needs some major work. It doesn’t even look like they’ve raked it. It is not safely walkable. Every single person in our group of SIXTEEN stepped on large thorns that stuck into our feet 1/4”. The water is disgusting, at one point my husband felt something touch his leg while in the ocean and it was a diaper. The water is literally brown muck and nasty. If you try to swim in it you come out of the water covered in debris. Not one other beach on the island we visited looked like this. When I called inquiring about it, the staff stated it was a state beach and their responsibility to clean up. Really?? At the very least, they need to be advising guests that the beach has been destroyed by storms and offer some of their favorite local beaches. Even the Mauna Kea beach is 100x cleaner than Hapuna. Just don't expect to have a nice beach within walking distance - you'll have to drive everyday. The poolside staff are super rude/unfriendly/unhelpful. It was next to impossible to get an order placed for any food. I would think that since their poolside grill was closed they would have extra servers out there with the pool constantly being full. The kitchen/pool are grossly understaffed. There is a younger woman that worked by the pool the entire week (6/1-6/8) that clearly should not work in hospitality. SO rude! Many times there were no towels available poolside. On our last day there (6/7) we had planned a pool day. All 16 of us arrive to a sign stating the pool would be closed at 2pm. We are paying a daily fee to be at the pool - did not get a refund for that day. This is unacceptable when the beach is not an option either. We were not told before arriving that the poolside bar/grill is closed for renovations. I didn’t see it anywhere on their website either. When calling in to ask about it - I was told it was not closed only moved. This is deceptive. They usually have three restaurants, right now they have two - because one is CLOSED. Overall, the staff needs training. *Most* of them were very unhelpful in all various locations of the resort, including calling in to the front desk. After reading reviews, I can see that I am not the only one with these issues. Wishing I had read the most recent reviews before coming because we would’ve chosen another resort that values their guests time and money.

TripAdvisor users rated this property 2 out of 5

You are paying for the amazing beach

Em H on Jun 08, 2024

???????????????????–?????????????????????????? Good: - Beautiful beach and views Not so good: - German roach babies coming out behind bathroom mirror. Asked if changing rooms would resolve issue but was told it would not. Previous TripAdvisor review in April 2024 mentioned the same roach issue in bathroom. - Clean but stained bedding - please see attached photos to see how large the stains are. - No clear detour directions in early morning when landscaping blocked entire entrance/exit road when trying to depart for airport. Security guard at gate was mean and unhelpful. Expected us to automatically know where to detour and exit and was very mad when we needed more clarification. He also set mini green cones that were wide enough for a car to pass through, so we thought it meant to just go slow, but apparently he had meant for it to block the entire lane. Please put the cones in the middle then to block entirely or use the standard orange traffic cones. We did not see any detour signs when driving to the only main entrance/exit that we knew. I have formally raised my concerns to hotel and received a partial refund but still feel strongly enough about the disappointment and negative experience given the amount of money spent, to leave a review.

TripAdvisor users rated this property 4 out of 5

Nice resort on Big Island of Hawaii

Lucie S (Seattle, Washington) on May 30, 2024

This is a nice hotel resort north of town of Kona, on the west shore of Big Island of Hawaii. From the first step into the spacious open air lobby to enjoying nice cocktail by the pool, this hotel has it all. The pool area is very pretty, including one family and one adults only pool and little koi pond. The beach used to look much better before the recent storm. There is a nice trail starting from the beach and going towards Mauna Kea and the north shore. We did not really eat or drink at the hotel restaurants and the bar seemed bit overpriced. Daily live music at the lobby bar was a nice surprise. There is a huge contraction going on right now by the family pool and you can hear the sounds through out the whole property Mon-Fri all day long, which is little bit overwhelming. The sister hotel Mauna Kea is also under construction.

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